This document provides tips for sales professionals to improve their skills in 10 key areas: 1) sales professionalism basics, 2) developing a winning mindset, 3) managing time efficiently, 4) creating "wow" service to generate referrals, 5) maximizing leads, 6) persistence, 7) mastering relationships, 8) identifying client needs, 9) selling yourself, the company, the product, and the deal, and 10) helping the client make a decision. The tips emphasize being organized, following up relentlessly, uncovering client needs, demonstrating value, and caring for clients to build trust and close more deals.
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
10 reasons why people don't buy from you and what to do about it details 5 common sales and top 5 marketing errors made by businesses when reaching out to win new business and was used at a keynote speech during a recent North East Expo
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
10 reasons why people don't buy from you and what to do about it details 5 common sales and top 5 marketing errors made by businesses when reaching out to win new business and was used at a keynote speech during a recent North East Expo
Effective selling skills - the module can be used to coach sales teams on different selling techniques. It covers fundamental principles of sales, various techniques applicable across industries.
Sales objections are basically requests for more information – more information about your product and what you’re offering them..
Consider them as opportunities...opportunities that let you once again pitch your sale to the potential client – an opportunity for you to help them understand more about your services..
Want to improve the Customer Experience in your restaurant, hospitality or re...Larry Hodes
Check out the following slide presentation that you can use for your customer experience/service training. Many concepts such as customer service, complaint handling, teamwork and upselling are dealt with. You are most welcome to save the powerpoint presentation and use it for your training sessions. Take a couple of points/concepts at a time and work through them.
Sales training is the process of improving seller skills, knowledge, and attributes to drive seller behavioral change and maximize sales success. ... Yet most sales training fails to deliver lasting results. This is because most companies do not define and approach sales training properly.
Effective selling skills - the module can be used to coach sales teams on different selling techniques. It covers fundamental principles of sales, various techniques applicable across industries.
Sales objections are basically requests for more information – more information about your product and what you’re offering them..
Consider them as opportunities...opportunities that let you once again pitch your sale to the potential client – an opportunity for you to help them understand more about your services..
Want to improve the Customer Experience in your restaurant, hospitality or re...Larry Hodes
Check out the following slide presentation that you can use for your customer experience/service training. Many concepts such as customer service, complaint handling, teamwork and upselling are dealt with. You are most welcome to save the powerpoint presentation and use it for your training sessions. Take a couple of points/concepts at a time and work through them.
Sales training is the process of improving seller skills, knowledge, and attributes to drive seller behavioral change and maximize sales success. ... Yet most sales training fails to deliver lasting results. This is because most companies do not define and approach sales training properly.
The truth about building a profitable sales forceAshutosh Pandey
This PPt's content taken from a book called "The truth about building a profitable sales force" presented by: Sales Management University.
For understanding each topic plz refer book or visit link for book: http://www.slideshare.net/AshutoshPandey14/topforce-14465128
Dr. Rick Goodman provides expert tips and tricks on mastering the art of sales. For more information on sales mastery visit www.rickgoodman.com or schedule a sales training workshop at www.advantagecontinuingeducationseminars.com
Credibility how to showcase your expertiseKaren Repoli
Credibility means that you are believable - and you deliver the goods that prove this. It’s about knowing how to communicate and connect most effectively and directly so that your ideal clients or customers unhesitatingly know you are the best person to help them in your niche.
The important elements of Customer Service as well as some Tips and Tricks to remember. Presented as part of the IGNITE Dubbo Skills Building Program 30th March 2017
How to Close Every Sale: Learn How to Increase Your Bottom Line ProfitsTerri Levine
Close more sales. Great training for entrepreneurs, business owners, sales managers and sales and marketing professionals. Improve sales closing rate and bottom line profits and increase sales closing ratios and become a better sales manager, too.
25 Simple Tips to Maintain Good Customer RelationshipsTentacle Cloud
Building and maintaining customer relations can at times feel tiring and even harsh, but the rewards can be big. A personal contact, whether built over weeks, months or years, leads to positive word-of-mouth, increased sales, additional connections (references), job security and satisfaction.
www.tentaclecloud.com/signup.php
2. 1. Sales Professionalism Basics
• Basics, be on time
• Look smart
• Manage your personal circumstances
• Call people back, Always!
• Always look to improve the client experience
• Always look to streamline the client
experience
• Prepare for appointments
• Keep good records
• Be organised
• Keep good enquiry records
3. 2. Sales Master Mindset
• The best sales people are driven, what are your team or
your desires?
• Avoid Procrastination
• For every no you get you are one closer to a yes
• Every no is not a no it is a NOT YET
• Which means rejection does not exist
• Never pre-judge - Your Biggest Clients are often who you
would never expect
• NO DISTRACTIONS GET RID OF THEM!
• Don’t focus on the competition………………..
4. 3. Time Efficient Sales
• Work on your hot leads first always
• Then focus on warm leads
• Then move on to new enquiries
• Then re visit older enquires
• Never let a hot lead cool down
• Make follow up calls every evening as
this could be a crucial time for getting
through to people
• Plan at least 3 hours per day going
after new business or you will go out
of business
5. 4. WOW Service = Raving Fans
• The more WOW moments you
create for your clients the more
referrals and repeat business you
will get
• A WOW moment is an un expected
moment when the client cant help
themselves but to say WOW
• This is when you know you have a
potential raving fan
• Look after them, be careful not to
upset them and maintain the
relationship
6. 5. Maximising Leads
• Log all enquires - BE ORGANISED
• Make sure you go at your clients from all
angles.
• Mobile, Landline,
• Text, whats app,
• FB, Linked in, Twitter
• Email,
• comp slips, direct mail
• Always chase and be relentless
• Everyone has a channel they don't ignore,
find it
7. 6. Persistance
• You know how good your product is
• You are doing your clients dis-service not to
point out the benefits
• When Client say no find out why?
• Remember 2 EARS one MOUTH
• Then offer then something more suitable they
will say yes to!
• Turn those NO’s into YES
8. 7. Master Relationships
• Care about you client and you wont have to
master the relationship
• Caring is the quickest way to build trust
• The more you want to help you client get
results the more the relationship will build
• Introduce that clients to others
• Go over and above
• Do more for them than anyone else would
do (within reason :)
9. 8. Identify Clients Needs
• You know how good your product is
• You are doing your clients
disservice not to point out the
benefits
• When Client say no find out why?
• 2 EARS one MOUTH
• Then offer then something more
suitable they will say yes to!
• When client says
10. 9. Understand there are 4 things we need to sell
• Sell ourselves
• Sell the company
• Sell the product
• Sell the deal (the value)
11. Understanding why you sell the 4 things
When clients don't like the
company the trust is
broken and they will
purchase elsewhere
If the product or the deal are not
good enough or you have not
convinced and influenced them
enough then they also will not
purchase
12. The Aim of the game
The closer you can get all
aspects to a ten the more
chance you have of closing
the deals
When clients don’t like you
its like having an awful
waiter its going to result in
no sale, a cancelation or a
complaint
13. Selling yourself
1. Always take the call
2. Mobile availability
3. Greet everyone
4. Special gestures
5. Go out of your way to go over and above
6. WOW Service
7. Study or teach rapport building
8. Look the part
9. Become extremely organised
10. Show your successes
11. Be interested in them
12. Ask lots of questions and make sure you listen
14. Ten ways to sell the company
1. Know the USP’s
2. Discuss company growth
3. Compliment colleagues
4. Discuss values and culture
5. Make your desk an information is on point
6. Discuss the longevity of the purchase, future events,
competitions, new accesses they will have as a client
7. Know the history use when required
8. Discuss the journey of the client
9. Discuss the aftersales process as if they have already
purchased
10. Don’t criticise other companies, compliment and re enforce
USP’s
15. Selling the product
1. Handle the product with care
2. Know the product before you present it
3. Old school features and benefits selling
4. Use reviews and testimonials
5. Make them handle the product
6. Understand the products weaknesses
7. Present the right product by listening in the first place
8. Make it easy and sell them what they want
9. Be excited for them its contagious
10. Know more than the client on everything, re sale, issues,
reviews positive and negative and especially why people buy
that product
11. Ask questions, listen to the answers and link to the product
12. Know and understand the competition
16. Ten ways to sell the deal
1. Understand breakdowns and use to convey value
2. Think about their upcoming costs
3. Increase the scarcity of the product wisely
4. Use credibility
5. Stack selling
6. Make it unique to them
7. Having listened raise objections then solve them
8. Authority usage
9. Prove value
10. Understand the emotion of the client
11. Justify with logic
12. Make it simple
17. 10. Help the client to make the decision
• Closing the deal is your obligation
• If you don't help the client make the
decision their life will not improve
• They will buy an inferior product or
service elsewhere
• Your relationship will end and as
professional you should want to help
them
• We will cover different techniques for
confidently closing