Oyoty - Lessons learnt building a “chatbot” for children
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A keynote by François Helg from Privately. In this talk, he shares what he learned over the last 1.5 year building a chatbot meant for children and what his current challenges are. Video is available on youtube: https://youtu.be/vZ4ib-zmRSE
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Oyoty - Lessons learnt building a “chatbot” for children
- 1. Lausanne Chatbots meetup François Helg - 1st March 2017 Lessons learnt building a “chatbot” for children
- 3. WHAT ARE WE TALKING ABOUT
- 4. WHAT ARE WE TALKING ABOUT
- 5. Jun 2015 M ar 2017 Sept 2015 MVP Feed- back 1 Oct 2015 Conversational UI + Engine MVP Jun 2016 Feed- back 2 Jul 2016 Lessons learned Improved conversations Chatbot experiments Facebook Messenger supports chatbots Apr 2016 Challenges + Decisions made The world’s first online digital assistant for children
- 6. FEEDBACK ON FIRST MVP
- 7. INSPIRATION ➤ Not so much by the conversational UI and ChatBot trend as a whole (was a bit before the hype) ➤ By a particular application ➤ Quartz
- 8. CHILDREN LOVE CHAT APPLICATIONS Source OFCOM: Children and parents: Media use and attitudes report 2015
- 9. TRADITIONAL TEAM ORGANISATION UX Designer Engineers Team Product Owner
- 10. LEVEL OF SOPHISTICATION ➤ Transactional and narrow domain ➤ Incident resolution ➤ Based on a decision tree ➤ The child follow a pre- defined scenario https://medium.com/convcomp2016/conversational-vs-transactional-chatbots-172166f3d2fc#.nfl0bbbb5
- 11. CREATE A PERSONA FOR OUR BOT A 1 2 3 B C https://chatbotsmagazine.com/your-chatbots-personality-is-the-key-683a2051fb7d
- 13. ADD ONE MORE PROFILE UX Designer Engineers Team Product Owner Content writer
- 14. CONVERSATION - CREATION / REVIEW PROCESS
- 15. FEEDBACK ON OUR CONVERSATIONAL UI ➤ Let me come back if I’m not sure! ➤ Be more funny and less predictable ➤ What if I could ask questions to the bot
- 16. LET ME COME BACK IF I AM NOT SURE ➤ Conceive the conversation as threads or topics ➤ Better abstraction of human conversations ➤ People want to explore what is possible
- 17. BE MORE FUNNY AND LESS PREDICTABLE ➤ Add emotion to the bot ➤ Support for more multimedia content : image, animated GIF, emoticons, videos ➤ Add some unpredictability in the formulations ➤ Randomness, keep more context into consideration
- 18. WHAT IF I COULD ASK QUESTIONS TO THE BOT ➤ Trigger conversations based on known categories ➤ Simple NLP to understand intent in questions ➤ “Tell me about cyberbullying” ➤ Evaluating API.ai (if you have a feed-back to give us, please go ahead)
- 19. INVEST IN MACHINE LEARNING ➤ We are working with an EPFL lab to work to help our bot match answers to elaborate questions ➤ “What should I do!!! I just shared an image of myself naked to that asshole of Chris, my ex boyfriend.”
- 20. EXPLORING CHATBOTS ➤ On platforms where our users are ➤ Kik, Facebook ➤ For particular use cases ➤ Report Cyber-bullying ➤ Provide educational content ➤ A channel to acquire new users
- 21. SUMMARY ➤ Create a personality for your bot ➤ Start with a narrow domain, solve a real problem and learn ➤ The quality of the conversations is key ➤ Find a good content writer ➤ Add image, video ➤ Add some unpredictability ➤ Let people explore what your bot can do ➤ Keep an eye on the ecosystem
- 22. INTERESTING RESOURCES ➤ Reading ➤ ChatbotMagazine ➤ Virtual conference ➤ http://www.botscamp.co/ ➤ Meetups ➤ Lausanne Chatbots ➤ Swiss Chatbot
- 23. @OyotyApp facebook.com/oyoty Thanks for your attention