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My bot has a personality disorder
The document discusses the design and functional principles of chatbots, comparing them to app design and emphasizing the importance of user-friendly interactions. Key elements include conversational flow, UI design, and the necessity for bots to ask clear, concise questions while maintaining brand personality. It highlights that a bot's success hinges on its ability to solve problems rather than its intelligence or use of natural language.
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My bot has a personality disorder
- 1. My bot hasa personality disorder @TessFerrandez @TessFerrandez
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- 8. Can all appsbe bots? @TessFerrandez
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- 12. { Your Code} AI Bot Connector APIs Bot Framework @TessFerrandez
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- 15. Short, frequent interactions Lightdata entry/consumption @TessFerrandez
- 16. Designing a botis very similar to designing an app @TessFerrandez
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- 18. @TessFerrandez Welcome to HappyScissors, How can I help you? Do you have time for a hair cut on Saturday? Do you do eye brow tatoos? What other locations do you have? Does Eva still work at the Sollentuna shop?
- 19. Haircutters: Less time onthe phone Customers: Less time on hold @TessFerrandez
- 20. Make an appointment Learn about ourservices Learn about our locations @TessFerrandez
- 21. Hairy Harry, theHappy Scissors Bot @TessFerrandez
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- 24. A bot witha Turing complex
- 25. Help the userdiscover
- 26. Help the userfind the way
- 27. Help the usernavigate quicker @TessFerrandez
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- 32. Apps and Websites @TessFerrandez Layout-> Interaction -> Visual -> Motion
- 33. Bots @TessFerrandez Conversational Flow ->Conversational UI -> Copy
- 34. Conversation Flow: Layout andhigh-level structure of the conversation @TessFerrandez
- 35. Conversation Flow Walk throughthe user scenarios Focus on the structure DON’T focus on copy @TessFerrandez
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- 37. Conversation UI: Layout, interaction,visual, motion design of the dialogue @TessFerrandez
- 38. The bot isalways asking questions @TessFerrandez
- 39. Ask the fewestnumber of questions possible @TessFerrandez
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- 42. Rough flowchart andcopy Locations User Zip/City, ST Zip/City, ST? No Location Search 3 Yes > 0 No Locations Yes New Search Location More Locations Schedule @TessFerrandez
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- 45. @TessFerrandez Hero card Animationcard Video card
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- 52. Be concise, conciseand more concise @TessFerrandez
- 53. Break up longermessages ...and minimize scrolling @TessFerrandez
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- 55. Be clear withopen-ended questions @TessFerrandez
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- 58. Support as manydata formats as possible May 2, 2017, May 2, 5/2, 5/2/2017, Tuesday, Today, Next Week @TessFerrandez
- 59. Validate every reply Type,Content, Format @TessFerrandez
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- 61. Design Do notunderstand @TessFerrandez
- 62. Hairy Harry doesn’tunderstand @TessFerrandez ?
- 63. @TessFerrandez Be Clear Why? What? Try again 3times allow re-start Human hand-off
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- 67. Learn from conversations Learnfrom account/login Make it clear what you know and why @TessFerrandez
- 68. The bot thatcan’t forget
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- 71. Personality: Match your brand Formalor Casual Emojis ? @TessFerrandez
- 72. Talk directly tothe user Don’t be robotic @TessFerrandez
- 73. But... What aboutthe smarts? @TessFerrandez
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- 75. Cognitive Services –Text Analytics @TessFerrandez
- 76. Cognitive Services –Face API @TessFerrandez
- 77. A bots successdoes not depend on How ”smart” the bot is How much natural language it uses If you can interact using your voice @TessFerrandez
- 78. A bots successdoes depend on How well it solves your problem If it’s available for your device If you know how to interact with it @TessFerrandez
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- 80. My bot hasa personality disorder @TessFerrandez @TessFerrandez
Editor's Notes
- #24 In an app or a website there are plenty of affordances on screen that tell you where you are and what you can do and how you can navigate between views Menus Buttons Breadcrumbs Textboxes
- #29 In bots we dont have views, instead we have dialogs or conversation topics and navigation happens through conversation - When you are looking at the Sollentuna location, you might say scedule to move the conversation to the schedule topic
- #39 Maximum 2-4 prompts Start with placeholder texts Ask the fewest number of questions possible
- #43 We did a flow chart for every conversation flow. Reviewed with stakeholders, got feedback, refined. We then wrote out every conversation flow in Excel to show back/forth. Can use any tool you want, but want to show conversation, get feedback before coding…