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1. Heliopolis Modern Language Schools
The American Division
Academic Year: 2023/2024
A Deliverable to the American
Division 20th Club Contests

2. 1. Identify the main functions of communication.
2. Describe the communication process and distinguish
between formal and informal communication.
3. Contrast downward, up ward, and lateral
communication, and provide examples of each.
4. Contrast oral, written, and nonverbal communication.
5. Analyze the advantages and challenges of electronic
communication.
6. Show how channel richness underlies the choice of
communication channel.
7. Differentiate between automatic and controlled
processing of persuasive messages.

3. Identify the main functions of communication.
 Communication is the process of sending and receiving
messages
Formal communication
Informal communication Communication
serves 4 major
functions
Motivation
Control
Information
Emotional
expression