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For this assignment, write an essay that is a minimum of
two (2)Completely full pages
in length, analyzing a negative experience you have had as a
consumer. Specifically, discuss the following points.
1)
Tell the story, in detail, of a specific negative experience that
you had as a consumer.
2)
Discuss the core values espoused by that organization.
Incorporate information about that organization’s values using
resources about the organization found in an Online Library, the
organization’s website, a YouTube video created and posted by
the organization, and/or the organization’s social media sites.
(If this is a small organization that does not have a website,
YouTube, or social media sites, and no library resources are
available on this organization, rely on your observations of the
organization’s espoused values.)
3)
Compare and contrast (a) the core values that the organization
espouses and (b) the values reflected by the organization’s
actions in your consumer experience.
4)
In your analysis, integrate the concepts presented in the unit
lesson, and support your analysis with library resources.
Incorporate a minimum of five resources in your essay.
Of the five resources, include a minimum of three resources
from the unit lesson readings.
Of the five resources, at least one resource should be a primary
source (e.g., website, social media site, or YouTube video
posted by the organization), which emphasizes the
organization’s espoused values.
Use APA style.
Unit Lesson Resources:
Argyris, C. (2000). Flawed advice and the management trap.
New York, NY: Oxford University Press.
Argyris, C. (2004). Reasons and rationalizations: The limits to
organizational knowledge. New York, NY: Oxford University
Press.
Argyris, C. (2010). Organizational traps: Leadership, culture,
organizational design. New York, NY: Oxford University Press.
Argyris, C., & Schön, D. A. (1996). Organizational learning II:
Theory, method, and practice. Reading, MA: Addison-Wesley.
Bandura, A. (2002). Social cognitive theory in cultural context.
Applied Psychology: An International Review, 51(2), 269-290.
Bellah, R. N., Madsen, R., Sullivan, W. M., Swidler, A., &
Tipton, S. M. (2008). Habits of the heart: Individualism and
commitment in American life (3rd ed.). Berkeley, CA:
University of California Press.
Friesenborg, L. (2015). The culture of learning organizations:
Understanding Argyris’ theory through a socio-cognitive
systems learning model. Forest City, IA: Brennan-Mitchell.
Kitayama, S., Duffy, S., & Uchida, Y. (2007). Self as cultural
mode of being. In S. Kitayama & D. Cohen (Eds.), Handbook of
cultural psychology (pp. 136-174). New York, NY: The
Guilford Press.
Oyserman, D., & Lee, S. W. S. (2008). Does culture influence
what and how we think? Effects of priming individualism and
collectivism. Psychological Bulletin, 134(2), 311-342.
Palmer, P. J. (2004). A hidden wholeness: The journey toward
an undivided life. San Francisco, CA: Jossey-Bass.
Schein, E. H. (2010). Organizational culture and leadership (4th
ed.). San Francisco, CA: Jossey-Bass.
Trompenaars, F., & Hampden-Turner, C. (1998). Riding the
waves of culture: Understanding diversity in global business
(2nd ed.). New York, NY: McGraw-Hill.
Waggoner, M. D. (2011). Sacred and secular tensions in
contemporary higher education. In M. D. Waggoner (Ed.),
Sacred and secular tensions in higher education: Connecting
parallel universities (pp. 1-17). New York, NY: Routledge.

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  • 1. For this assignment, write an essay that is a minimum of two (2)Completely full pages in length, analyzing a negative experience you have had as a consumer. Specifically, discuss the following points. 1) Tell the story, in detail, of a specific negative experience that you had as a consumer. 2) Discuss the core values espoused by that organization. Incorporate information about that organization’s values using resources about the organization found in an Online Library, the organization’s website, a YouTube video created and posted by the organization, and/or the organization’s social media sites. (If this is a small organization that does not have a website, YouTube, or social media sites, and no library resources are available on this organization, rely on your observations of the organization’s espoused values.) 3) Compare and contrast (a) the core values that the organization espouses and (b) the values reflected by the organization’s actions in your consumer experience.
  • 2. 4) In your analysis, integrate the concepts presented in the unit lesson, and support your analysis with library resources. Incorporate a minimum of five resources in your essay. Of the five resources, include a minimum of three resources from the unit lesson readings. Of the five resources, at least one resource should be a primary source (e.g., website, social media site, or YouTube video posted by the organization), which emphasizes the organization’s espoused values. Use APA style. Unit Lesson Resources: Argyris, C. (2000). Flawed advice and the management trap. New York, NY: Oxford University Press. Argyris, C. (2004). Reasons and rationalizations: The limits to organizational knowledge. New York, NY: Oxford University Press. Argyris, C. (2010). Organizational traps: Leadership, culture, organizational design. New York, NY: Oxford University Press. Argyris, C., & Schön, D. A. (1996). Organizational learning II:
  • 3. Theory, method, and practice. Reading, MA: Addison-Wesley. Bandura, A. (2002). Social cognitive theory in cultural context. Applied Psychology: An International Review, 51(2), 269-290. Bellah, R. N., Madsen, R., Sullivan, W. M., Swidler, A., & Tipton, S. M. (2008). Habits of the heart: Individualism and commitment in American life (3rd ed.). Berkeley, CA: University of California Press. Friesenborg, L. (2015). The culture of learning organizations: Understanding Argyris’ theory through a socio-cognitive systems learning model. Forest City, IA: Brennan-Mitchell. Kitayama, S., Duffy, S., & Uchida, Y. (2007). Self as cultural mode of being. In S. Kitayama & D. Cohen (Eds.), Handbook of cultural psychology (pp. 136-174). New York, NY: The Guilford Press. Oyserman, D., & Lee, S. W. S. (2008). Does culture influence what and how we think? Effects of priming individualism and collectivism. Psychological Bulletin, 134(2), 311-342. Palmer, P. J. (2004). A hidden wholeness: The journey toward
  • 4. an undivided life. San Francisco, CA: Jossey-Bass. Schein, E. H. (2010). Organizational culture and leadership (4th ed.). San Francisco, CA: Jossey-Bass. Trompenaars, F., & Hampden-Turner, C. (1998). Riding the waves of culture: Understanding diversity in global business (2nd ed.). New York, NY: McGraw-Hill. Waggoner, M. D. (2011). Sacred and secular tensions in contemporary higher education. In M. D. Waggoner (Ed.), Sacred and secular tensions in higher education: Connecting parallel universities (pp. 1-17). New York, NY: Routledge.