This document discusses the development of a restaurant kitchen order ticket management system. It aims to automate the ordering process using a combination of web and mobile applications. Currently, orders are taken manually by waiters, which can introduce errors. The new system aims to design an automatic ordering process that is more convenient and efficient. It will use priority scheduling to prioritize similar order types being processed in the kitchen. The proof of concept demonstrates waiters taking orders, orders displaying in the kitchen, waiters delivering orders, and customers paying at the cashier. The system is intended to improve productivity and the dining experience.

1. Restaurant Kitchen Order
Ticket Management System
MUHAMMAD SYAMIM IKHWAN BIN ROSLI
BTAL15041336
ISM SK (PP)
Supervisor: Dr Siti Sabariah binti Abas

2. Project Background
• The Advancement in Information and Communication Technology
has greatly influenced the business transactions. The adoption of
wireless technology & emergence of mobile devices has led to
automation in the hospitality industry.
• Business in hospitality industry such as restaurants can be
improved with the combination of wireless and mobile
technologies.
• This project aims to develop an application that can manage the
order of the customers in the restaurant efficiently and improve
the dining experience as well as for daily restaurant operational
tasks.

3. Problem Statement
Problem that occur in current system in the restaurant are such as
follow:
i. The current ordering system for the restaurant for taking order
are done manually by the waiters which could introduce human
errors.
ii. There are difficulties when the owner is trying to retrieve the
ordering and payment details because the information was done
using paper and handled manually by waiter and cashier.
iii. The service response time are slow since the process of ordering
are done manually by the waiter especially during peak hours.

4. Objectives
The objectives of this study are:
i. To design the food ordering system based from manual to
automatic existing system according to their needs in a more
convenient and efficient way.
ii. To develop a food ordering and management system using the
combination of web and mobile application.
iii. To test the functionality of food ordering application with the
additional function that to keep track the order done by
customers and prioritize the order queues to improve
productivity.

5. Scope
The proposed system is developed using the combination of Android
system as for its mobility and Web Application for its efficiency.
Staff/Worker
1) Waiter
• Able to view and update their profile.
• Able to make an order.
• Able to update an order.
• Able to view their order history detail.

6. Scope
2. Chef
• Able to view and update their profile.
• Able to view order detail.
• Able to update an order status.
• Able to view their order history detail.
3. Cashier
• Able to view and update their profile.
• Able to view order detail.
• Able to update an order status.
• Able to manage order payment.

7. Scope
Admin/Owner
• Able to register staff.
• Able to view staff details and update staff detail.
• Able to generate report for sales and profit/loss.

8. Process Model
Data Flow Diagram (Level 0)

9. Process Model
Data Flow Diagram (Level 1)

10. Process Model
Data Flow Diagram (Level 1)

11. Process Model
Data Flow Diagram (Level 1)

12. Process Model
Context Diagram

13. Data Model
• Entity Relationship Diagram (ERD)

14. Framework

15. Solution Complexity (Algorithm)
• This project will implement Priority Scheduling Approach.
• Priority scheduling is a method of scheduling processes based on
priority.
• Priority scheduling involves priority assignment to every process,
and processes with higher priorities are carried out first, whereas
tasks with equal priorities are carried out on a first-come-first-
served (FCFS) or round robin basis.

16. Solution Complexity (Algorithm)

17. Solution Complexity (Algorithm)
• A priority scheduling is implemented in Restaurant Kitchen Order
Ticket Management System during the process of the queueing the
order that selected by the customer.
• The order that has the same type or exact food will be set into the
highest priority along with the current order that are being
processed.
• When the order does not have any similar food type, the tasks are
considered as having equal priorities and are carried out on a first-
come-first-served (FCFS).

18. Proof of Concept
• Waiter Taking Order

19. Proof of Concept
• Kitchen Display

20. Proof of Concept
• Waiter Delivery

21. Proof of Concept
• Payment at Cashier

22. Thank you..