This document outlines the steps in a process excellence model for an organization. The model involves assessing the organization's mission, values and goals, documenting current processes, analyzing processes for improvement opportunities, prioritizing processes, providing education and training, continuously improving processes, and reengineering business processes to achieve an ideal state in a phased approach.

1. Core
(Key)
Process
CriticalSuccess
Factor
Mission
Vision,
Valuesand
Goals
Self-
Assessmen
tAnalysis
Document
ationIso
9000
Process
Analysis
People
Development
Define
opportunitiesfor
improvement
B.MProcess
Capabilities
Decide
Process
Priorities
EducationandTraining
Continuous
Improvement
Visualize
IDEALprocess
Measurement
OfProgress
BusinessProcess
Reengineering
Phase0PhaseIPhaseIIPhaseIII
PhaseIVPhaseV
FlowChartof
TotalOrganizationExcellenceModel