The Operations Performance Delivery team at Fidelity Investments works to improve business performance through cost efficiencies, risk reduction, quality improvement, and increased customer satisfaction. They partner with business leaders to shape strategy and lead initiatives. The team identifies opportunities by analyzing business challenges and developing data-driven solutions, with experience in analytics, strategy development, and program management.

1. Description
Our OperationsPerformance Delivery teamischarteredwithdrivingimprovedbusinessperformance
withinFidelityInvestments.We partnerwithbusinessleaderstonotonlyshape theirstrategybutalso
leadtopstrategicinitiativestoimprove operationalperformance. Ourgoal isto generate significant
value throughcostefficiencies,riskreduction,qualityimprovement,andincreasedcustomer
satisfaction. We identify andexecute theseopportunitiesbyworkingcloselywithbusinessteams to
applysoundbusinessmanagementandqualityprinciples.
Primary Responsibilities
 Workedwithbusiness andtechnical partners atall levelsof the organizationincludingsenior
executivestoanalyze andsolve businessproblems
 Demonstratedexperience developingsolutionstobusinessproblemsusingadvancedanalytics
and abilitytotranslate businessneedsintoprocess/technical requirements
 Demonstratedsuccessatleadinganddeliveringresultsforcomplex strategic,transformational,
and growthprojects
 Involved strategicallyandtacticallyinall facetsof the projectlife cycle fromideageneration
throughfull executionformediumtohighcomplexityprojects
 Provenexecutive communicationskills andabilityto workacrossthe organizationto
influence/negotiateeffectivelyatall levelsof management.Alsoskilledinthe creationand
deliveryof effective presentations
Experience andCapabilities
 Business Redesign & Analytics:Demonstratedabilitytoperformfinancial&statistical analysis,
trending,modeling,anddatareconciliation.Developeddetailedmodelstocapture and
articulate relevantfinancial/businessimpact.Abletomake recommendationsbasedondata
drivenfindings anddesignfuture state view basedonspecificorganizational objectives
 Strategy Development:Provenabilitytohelpinternal businesspartners/customers improve
theirperformance,including: the analysisof currentbusinesschallenges/plans,
recommendationsregardingbestpractices,andstrategydevelopment
 MajorProgramManagement:Ledlarge cross-organizationalprogramswithmany different
functional projects(process, IT) aligned.Responsible forprogrambudget,resource planning,
and managingrisks/dependenciesacrossprojects.Keypointof contactfor critical project,
resource,andbudgetissues.Alsoresponsible forall internal/externalprogramcommunications,
includingexecutive andseniormanagementupdates/presentations.Ownershipof overall design
and change managementactivities,ensuringconstantalignmentwithstatedbusinesscase goals
Other Skillsand Knowledge
 Organizational &ProcessDesign
 StrongFinancial Modeling/BusinessAnalytics
 BusinessPartnerCentricity&Collaboration
 Comfortable withComplexity&Ambiguity
 BusinessCase Development&CostBenefitAnalysis
 Experience withAnalysisMethodologies(service models,financial models,work&process
flows,dataflows)