#FIRMday 15 May 2014 Nick Thompson, 'Success on a Shoe String - The Thames Water Story'

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Thames Water had a costly and inefficient hiring process, with a cost per hire of over £4,000 and time to hire of over 26 weeks. They implemented a series of low-cost initiatives like an RPO, limiting temporary contracts to 12 weeks, revised attraction strategies, and social media recruiting. These changes led to dramatic improvements, with a cost per hire under £400, time to hire of 6 weeks, and positive candidate experience for 98% of applicants, all while spending less than the prior year's budget.

Business Technology

Success on a shoestring
Nick Thompson, Resourcing Specialist
The Thames Water Story
May 2014

Cost per hire piggieCandidate experience
piggie
Time to hire piggie
Meet the characters

Candidate Experience
•An application process of over 11 minutes
•Applications only accepted through Internet Explorer
•Application black hole
•Long confusing recruitment process
•Blinded by science in adverts

Cost per hire
•Over £4,000
•Agency usage of over 60%

Time to hire
•Over 26 weeks to offer
•The add in a 4 week notice period
•Huge dependency on temps to cover gaps

Where to start?
• Huge budget?
• Tackle it all at once?
• Start again?
• Give up?

What we did
RPO
12 week ruling
for temps
Revised
attraction
strategy
Volume
campaigns
Assessment
centres
Graduate &
Apprentice
recruitment
eLearning for
managers
Social media
Sonru Video
Interviews
Application
process
SHL interview
report
Talent pools

RPO
12 week ruling
for temps
Revised
attraction
strategy
Volume
campaigns
Assessment
centres
Graduate &
Apprentice
recruitment
Where we started

“Sounds expensive”
- Delegates at The FIRM Conference May 2014

The Shoestring bit
It’s probably easier to say that there was little or no budget available for these
projects.
What did we do?
RPO
12 week ruling
for temps
Revised
attraction
strategy
Huge cost savings around the business
Even more savings around the business
Reduced job board spend, freeing up budget

The Shoestring bit cont…
Time and cost savings in attraction
Savings in managers time around the business
Our little pot of gold, huge cost savings
Volume
campaigns
Assessment
centres
Graduate &
Apprentice
recruitment

The Shoestring bit cont…
Improved candidate experience
Further reducing our job board spend
Our money behind the sofa
eLearning for
managers
Social media
Sonru Video
Interviews

The Shoestring bit cont…
You cant put a price on candidate experience
Further reducing our job board spend
Our lottery win
SHL interview
report
Application
process
Talent pools

The results
This is what you all want to know...........
All delivered for less than our budget last year
Candidate experience 98% positive
Cost per hire under £400
Time to hire 6 weeks
Agency usage of 2%

Next chapter
The next chapter hasn’t been written yet
New fairy tail wanted for one big bad wolf with
a track record of delivering innovative
resourcing solutions.
Find out more at www.concept82.co.uk or
email nick@concept82.co.uk

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