Finnish culture values equality, honesty, trust and individualism. Finns are typically modest, punctual and value personal space. At work they are hardworking, diligent and pay attention to quality and details. Communication is direct and to the point. Small talk is avoided and silence is normal. Nature is an important part of Finnish culture. Coffee, saunas and summer cottages are an important part of Finnish life. Good manners include being on time, not wearing shoes inside, and eating everything on your plate when visiting someone's home.
The ABCs of the working world –
what you should know about working
in Finland
13.1.2014 klo 15-17
Mirka Rahman, Head of Marketing Communications,
Cross-Cultural Trainer and Lecturer
The working culture in Finland involves initiative, reliability
and accuracy . General rules and traditions about greeting
people and conducting yourself at the workplace are also
something you should know before a traineeship or applying for a job in Finland.
The Finnish world of work is governed by several laws and
agreements regulating the operation of the working world,
workplaces, employees and employers.
It is all about the first impression, making the connection
and building the trust. Learn to work with the straightforward Finns and fulfill their expectations. Come and discuss your observations and obtain basic information you really should know.
History and Etymology
Business Etiquette
Be considerate of others
Treat others the way you want to be treated
Get to meetings and to work on time
Not making personal remarks
Not being overly familiar
Using handkerchiefs when you cough/sneeze
No mobiles to intrude on another’s space
Opening doors
Giving compliments
Fingers close together
Thumb extended
Straightforward hand
Palm up – submissive
Palm down – dominating
Palm perpendicular to ground – business-like
The ‘bone-crusher’
The ‘dead fish’
The Business Handshake
The ABCs of the working world –
what you should know about working
in Finland
13.1.2014 klo 15-17
Mirka Rahman, Head of Marketing Communications,
Cross-Cultural Trainer and Lecturer
The working culture in Finland involves initiative, reliability
and accuracy . General rules and traditions about greeting
people and conducting yourself at the workplace are also
something you should know before a traineeship or applying for a job in Finland.
The Finnish world of work is governed by several laws and
agreements regulating the operation of the working world,
workplaces, employees and employers.
It is all about the first impression, making the connection
and building the trust. Learn to work with the straightforward Finns and fulfill their expectations. Come and discuss your observations and obtain basic information you really should know.
History and Etymology
Business Etiquette
Be considerate of others
Treat others the way you want to be treated
Get to meetings and to work on time
Not making personal remarks
Not being overly familiar
Using handkerchiefs when you cough/sneeze
No mobiles to intrude on another’s space
Opening doors
Giving compliments
Fingers close together
Thumb extended
Straightforward hand
Palm up – submissive
Palm down – dominating
Palm perpendicular to ground – business-like
The ‘bone-crusher’
The ‘dead fish’
The Business Handshake
JAPAN BUSINESS CULTURE AND ETIQUETTE GUIDE provides over 100 tips on etiquette and protocol, negotiation strategies, verbal and non-verbal communication in Japan.
This is a PowerPoint I created with the information compiled on Singapore. This is not a school or university project, it is for my own doing. Please read disclaimer.
Disclaimer: None of the information is my own, sources are listed at the end. This is just a PowerPoint I created by compiling information from other sites. I am not claiming the information as my own. The purpose of this PowerPoint is to provide information about different cultures and learn more about the world around us.
INDIA BUSINESS CULTURE AND ETIQUETTE GUIDE provides over 100 tips on etiquette and protocol, negotiation strategies, verbal and non-verbal communication in India.
Review key roles around product. Discuss key areas: Customer Focus, Differentiation, Unexpected Stakeholders and Cases, Blue Ocean Matrix, Culture Code tools to be a more successful with a new Product.
JAPAN BUSINESS CULTURE AND ETIQUETTE GUIDE provides over 100 tips on etiquette and protocol, negotiation strategies, verbal and non-verbal communication in Japan.
This is a PowerPoint I created with the information compiled on Singapore. This is not a school or university project, it is for my own doing. Please read disclaimer.
Disclaimer: None of the information is my own, sources are listed at the end. This is just a PowerPoint I created by compiling information from other sites. I am not claiming the information as my own. The purpose of this PowerPoint is to provide information about different cultures and learn more about the world around us.
INDIA BUSINESS CULTURE AND ETIQUETTE GUIDE provides over 100 tips on etiquette and protocol, negotiation strategies, verbal and non-verbal communication in India.
Review key roles around product. Discuss key areas: Customer Focus, Differentiation, Unexpected Stakeholders and Cases, Blue Ocean Matrix, Culture Code tools to be a more successful with a new Product.
Irrational People: What to Know in Analysis and ManagementAnton Vityaz
People Irrational. You know? But how irrational aspects would impact the decision-making in project, during the requirements' definition. Do we really understand personas impacted by irrational factors?
When you pool 50+ acting delivery managers in organization, you can find a lot of surprises HOW they understand Delivery Management role. This is definitely surprising you. How to treat results, what PAEI management model says and how to deal with this variety.
How to apply ALM to Enterprise Business AnalysisAnton Vityaz
How we can gain more benefits from the Azure DevOps for Business Analyst by having more than just backlog? Can we manage more views to Enterprise Architecture, Business Process and Data Model?
How we should perceive modern No Code Approach? How No Code approach differs from Code-based approach in software development. Is it silver bullet in creating business solutions?
What you have to know regarding Norway / Sweden / Finland when you just start to work with? Pay attention on the traditional core values, see the differences and build effective way of communication within the team
What toxic requirements is? How they can impact to your project? What you can deal with the strongest toxic requirements like: "and etc" or "nice interface"
Успешный запуск продукта: совместная работа BA, PO, PMAnton Vityaz
Успешный запуск продукта: совместная работа Business Analyst, Product Owner, Product Manager + инвестор. Что нужно знать бизнес аналитику для построения эффективного и результативного взаимодействия на старте - насколько понятен "голубой океан" продукта, целевые сегменты, процессы по всему жизненному циклу продукта. Выстроено ли Agile взаимодействие?
Клуб аналитиков Thinkersware: Анализ на входеAnton Vityaz
Какие важные моменты пропускает аналитик на старте? Как провести анализ исходных требований, что делать с бизнес целями и приоритетами, почему важны рамки проекта и работа с заинтересованными лицами. Стоит ли доверять пользовательским требованиям, принимать неопределенности и двусмысленности.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
13. Identity
Very strong sense of national identity
You have to know their history
You have to know their key persons
Honorable wartime achievements
Pride high-tech
Sport
14. Religion
83% Evangelical-Lutheran Church, 1.1% Orthodox
Woman as a priest (@ELC)
People in general are fairly secular.
Personal religious views are respected
Church held in high esteem
15. Seasons
Hard winter, especially north. Aurora time.
Spring with late green
Summer. Hot and very wet summer days . Midsummer.
16. History till WW2
First mentions: 12-13 centuries
500 years under Swedish control (from 1323). As a buffer against East
1809-1917 part of Russian empire. Status of Grand Duchy
1812 Helsinki become the capital. Old capital – Turku was destroyed in a fire (1827)
6 Dec 1917 – declare independence
1918 civil war: Red vs White
After 1917 under German sphere of influence
1939 Nazi and Soviet decide that Finland under Soviet sphere of influence
During WW2 Finland fights against Soviet. Never occupied by Soviet
17. History after WW2
After WW2 under Soviet union influence / constant fear
1952 Olympic games
1991 worst economic crisis
1995 join EU
2000 1st place in Literacy / PISA
2002 Euro currency adopted
18. Languages
Finish – main
Sweden – 2nd, < 10% - joint official
Saami – last official, 8000 native speakers
English – used VERY widely and well adopted
21. Denmark
Sale / Trade / Do Business
Agriculture
Happiest / Friendly place / Most Open / More Social
Design. Attention to detail
Dress poorly compared to Swedish
National identity. Patriots.
Easy of going. A lot of freedom. Less political correct
Lack of control
Shocked things (sex, drugs, kill animals)
22. Norway
Oil money. Fishing. Shipping.
Comfort
Shy / Private
Soft power
“Mountain monkey”, explorers, outdoor activities
Reactive, brave, fast decisions
Do not fight if lost
23. Sweden
Industry, workers
Organization / Cooperation / Hierarchy / Rules for everything /
Planning ahead. Strategy. Risk should be taken care of in advance.
Empire / Old brother
Pragmatic. Do not fight if lost
Stylish / Well dressed / Extravert
Prussians of the North
Cheap
24. Finland
Sisu
Introvert / Melancholic / Reserved / Calm / Patient / Never complaint
Mix of Scandinavians culture and East hardwork
Best education
Cheapest / Welcoming
Most grounded in reality
Competitive
Border between Scandinavian and Russian
Agrarian / Fighters. Fight and stay for last person
25. Jokes about
them
If 4 year old boy fell and hurt his knee :
◦ Danish parents: hug, caress and console the boy
◦ Norwegian: wipe dust and tell that big boys do not cry
◦ Swedish: shocked, run home and found committee to avoid
such incidents
◦ Finish parents: ask to repeat to adopt / or not comment at all
27. 3. Key values
Equality /
Egalitarian
Punctuality Promises
Fairness Trust Own spaces
Individualism Modesty SiSu
28. 3.1 Equality
Gender equality.
Gender equality is strongly emphasized in Finnish working life and is underpinned by legislation.
78 percent of men and 73 percent of women work.
Impact on languages – masculine terms replaced with gender neutral
Everyone has the right to participate in the activities of society.
There is freedom of speech in Finland.
29. 3.2 Punctuality
Punctual
Prisoners of time
Very important to be at time
10-15 minutes late is very late, impolite
Diary full of meetings is a matter of pride and a status symbol
30. 3.3 Promises
It is important to keep your promises
All what you say you promise
Even “I will come to you once this year” is a promise
32. 3.5 Trust
It is common for Finns to trust other people
Trust to authorities.
For others (foreigners) – recheck multiple time
33. 2.6 Own space
* Value their privacy
* Value own space
* No questions regarding salary
* Young people are encouraged to become independent and move into their own homes.
35. 2.8 Modesty
Esteem modesty highly
People tend not to distinguish themselves in a group;
Take others into account and listen to them.
Will minimize own inputs, downplay their own
accomplishment
Will refers to the external forces that help
36. 2.9 Sisu
Stoic - being calm and almost without any emotion. You
don't show what you're feeling and you also accept whatever
is happening.
Tenacity of purpose (Упорство цели) - achieve goals and
objectives
Grit (Выдержка, мужество) - you have courage and show
the strength of your character
Bravery - being able to confront frightening things
Resilience (Упругость) - is how well a person can adapt to
the events in their life. Ability to bounce back more quickly
and with less stress
Hardiness (Выносливость) -
39. 4.2 Start to talk
No fucking “How are you” – they really do not like stupid
questions
Hard in small talk, almost no small talk
Greeting words and say your name is a small talk
Do not like to start to talk with strangers
Share business card
40. 4.3 Communication approach
Start a conversation
by going straight to
the point
Say clearly and
simple
Speech is direct and
straightforward
Expected to truly
mean what they say
Believe what you say
and expect you to
act accordingly.
41. 4.4 Discussion behavior
Serial communication. No
interruption at all
Business immediately.
Silence. Silence if nothing to say.
Do not fulfill this moment if
nothing to say
No emotions. Do not show your
emotions in public.
Normal voice. It is considered
rude to raise your voice when
speaking, especially in a public
place.
Yee contact. When you talk to
others, look them in the eye.
Looking someone in the eye
communicates that you are being
frank and honest towards that
person.
42. 4.5 Key points
No walking around, no wasting time at useless
communications
Weight each word, great value on words
Words are chosen carefully
Ask questions that really demands answer
Always answer on asked question.
Speak unhurriedly
Social avoiding is common
Lack talk is common
Silence is ok. Long pause ok. Silent group is ok.
Speak softly. Never loudly, never aggressive,
43. 4.6 Talk about
No taboo Books. Read a lot Shared Hobbies Culture and arts Sport (football,
racing drivers, winter
sports)
46. Work
approach
Highly qualified
tech / competent
Perfectionists /
Quality of product /
Attention to details
Flexibility in
meeting customer
demands
Quick decision
making
Tolerant
Less comfort with
partnership. Inbuild
suspiction.
47. Values for employees
Working and diligence in high regard.
During business hours there is no time for small talk.
More overtime
Less part time work
Never complain
High quality
Sisu applied at work
48. Scandals, Gossips
Don’t do scandal. At all.
Very little gossips about
Do not consider your private life and your relativese.
49. Work efforts distribution
10% work a short
week (less than 34
hours)
50% work a normal
working week (35-40
hours).
30% works 41 to 49
hours per advanced
work per week;
10% works over 50
hours per hard work
week.
50. Work time
Work time: From 8:00 (9:00) to 16:00 (17:00)
Could work at home. Lack of people at office at 5.
Bank closed at 4: 15. Post at 5:00
Meetings: could start 8:30. Should be finished before 3:30
51. Business Lunch / After business meeting
Lunch – early - 12-13. Could even start
at 11. Lasts between 1 and 2 hours.
No alcohol
Business talk seems to go on.
Dinnertime - around 5 - 6 pm. Sauna time
52. Work or Life
Work life balance in Finland is a big and important topic
Family life is highly valued in,
concept of family is becoming increasingly elastic.
53. Holidays
NY
1 Jan.
Epiphany
6 Jan.
Good Friday, Easter
Mar.–Apr.
Labour Day / May Day –
May 1
May
Pentecost – May /
June (31 May 2020)
May–June
/ Carl Gustaf Emil
Mannerheim + Finnish
Defense Forces Flag Day
4 June
Midsummer Eve / Day
+ Finnish Flag Day –
June, Friday between
19-25 -> than
VACATIONS
June
Independence Day
6 Dec.
Christmas Eve /
Christmas Day / Boxing
day – Dec 24/25/26
24 Dec.
54. Nature
Nature is very important to Finns. Many Finns enjoy spending time in
nature, summer houses, sauna at
forest, camping
Picking berries. Fishing. Everyman’s rights - people have
free access rights in nature, and do
not need the landowner’s
permission for all outdoor activities.
55. Coffee
Coffee is #1 at
Finland
Finns drink a lot of
coffee
Love everything
related to cofee
56. Alcohol
Monopoly (Alko) Vodka country Alcoholic drinks are
fairly expensive
Average rate per
person
But could drinks
much
Beer applied to
outdoor activities
Wine for weekend
meals
57. Recycle
All recycled Cans and bottles
taken back to store
Separate trash Reusable parts
from gift returned
59. Sauna
Around 2M sauna Could be proposed after
the business meeting
You should not decline You could decline if you
have filled timetable or
health hazards
Being naked is not
sexual
60. What wear
Dress practically Only ugly people need to dress
up
Stay warm - wear the right
clothes or do the right activity
or thing to keep yourself warm
62. Other
Distant neighbor relationship – do not want to disturb
Fragrance free – sensitive to perfumes, wear it lightly
No tips but it is ok to round up
Help yourself
Santa is Finnish. If you other opinion you will be killed by elves.
No smoking rules.
High penalties related to your salary.
65. How to come home
Only if agreed, no surprise visit. Arrive on time
Do not use shoes indoors. Take second one for party
In most cases come with own alcohol
Flowers. No potted plants. Do not give White or Yellow flowers – used at funerals
Greet wife first
66. How to eat
Take what you want.
You decide your portion size. But do not take too much for you.
Water and milk.
Do not leave anything on a plate
Do not give salt and pepper to hand. Put on table.
Eat it all! Otherwise you produce waste
Place your knife and fork across you plate with the prongs facing down
67. Other suggestions
Check what you can bring to home (alcohol, dish)
Offer help
Keep your jacket on
Keep you hands visible
Take seats only when offered
Start eat when offered
Do not discuss business at home visit
Thanks to host before goodbye
Honor to be seated to the right of the hostess / host