FINALLY CAPTURE THE WHITE WHALE OF LEARNING: MEASURE IMPACT ON BUSINESS RESULTS

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Learning has become a top concern for the C-level. Business impact and ROI of learning programs are the top two priorities of CEOs, according to the LinkedIn Workplace Learning Report. Yet only a small percentage of organizations are delivering on either of those insights. Measuring learning at the higher levels of the Kirkpatrick model is a struggle that many organizations are facing. However, with advancements in big data technology and analysis, measuring business impact is no longer a white whale. In this interactive webinar, learning leader, Tina Woita, will level set on what is happening in learning functions today and the common challenges organizations are facing in their attempts to measure impact. Illustrated through her own experiences, Tina will share practical tips on how you can empower your teams with the right tools and strategy to successfully measure the dollar and productivity impact of your learning programs. Key takeaways: Common measurement challenges at each level of the Kirkpatrick Model Effective measurement strategies Relevant success stories of measuring learning impact

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Frequently Asked Questions

Poll:
In three words or
less, describe your
measurement
strategy today.
(chat me your answers

Source: LinkedInSource: Linkedin
Leadership craves impact and ROI
data
The gap between expectations and
delivery is SIGNIFICANT.
The C level has a focus on Learning,
specifically
AND
BUT
Expectations Are Mounting

Learning Spend Continues to Trend Up
9
Investment in Learning Increases for Fourth Straight Year, ATD, 2016
https://www.td.org/Publications/Magazines/TD/TD-Archive/2016/11/
Investment-in-Learning-Increases-for-Fourth-Straight-Year
Example: Acme Corporation
Employee Headcount: 5,000
Average learning spend per employee: $1350
Total L&D Annual Spend: $6.7M

But talent development professionals say
10

Poll:
●  I always measure learning
programs’ business impact.
●  Sometimes I measure learning
programs’ business impact.
●  I do not measure my learning
programs’ business impact.

Levels of Measurement:
The Kirkpatrick Model
Did they like it?
Did they learn?
Are they applying it on the job?
Did it impact our
business results?

Levels of Measurement:
The Kirkpatrick Model
91%
54%
23%
8%
Applied

Levels of Measurement:
The Kirkpatrick Model
91%
54%
23%
8%
Applied
Successfully

Poll:
What are your
barriers to
measuring
business impact?
(chat me your answers)

Now What?
1.  Applied Analytics Solution
2.  Start with End in Mind
3.  Tell the Full Story: Business,
Learning, & Employee Data

Is our new Hi-Po program
reducing turnover in our
top performing millennial
population in the first 2
years?
Does our new leadership
development program for
non-people managers
increase internal promotion
rate amongst program
participants?
Is our new sales
onboarding program,
focused on ramping reps
more quickly, positively
impacting revenue targets?

Is our new Hi-Po program
reducing turnover in our
millennial population in the
first 2 years?
Does our new leadership
development program for
non-people managers
increase internal promotion
rate amongst program
participants?
Is our new sales
onboarding program,
intended to ramp reps
more quickly, positively
impacting revenue
targets?

Tell the Story
Leading with Measurement
vs
Ending with Measurement

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Register for the next webinar!
MAXIMIZE LEARNING IMPACT
WITH THE RIGHT LMS
Thursday, August 23, 2018
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Chief Learning Officer
Webinars at clomedia.com/webinars

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What drives employee engagement across the globe? What can you do to meaningfully improve employee experience in your organization? Join Qualtrics Employee Experience Consultant Yesenia Cancel for a deep-dive into the 2020 Global Employee Experience Trends, a comprehensive study of 13K+ workers across 13 geographies. Through a mix of data insights and case studies, Yesenia will highlight insights to drive your people strategy in 2020 and beyond. Learning objectives: Deep dive into 3 key trends that can impact your people strategy in 2020 Hear how other HR leaders are gathering and acting on employee feedback Learn proven strategies for empowering managers to act on employee feedback

HR TRENDS 2020 THE NEXT DECADE OF WORK

Human Capital Media

2020 is the year that accelerates HR’s focus on supporting the changing nature of work. We see the convergence of trends in people analytics, employee experience and the race to embrace digital strategies in every industry. Nobody disputes that the future of work is being shaped by what many call the Fourth Industrial Revolution. Join Paul Rubenstein, Chief People Officer, Visier and Ravin Jesuthasan, Author and Managing Director, Willis Tower Watson as they explore the role that HR leaders will play in supporting business and talent outcomes. We will dive into the new expectations of HR’s capabilities around technology and people science and examine practical insights drawn from Willis Towers Watson’s new white paper HR4.0: Shaping People Strategies in the Fourth Industrial Revolution. This will include a discussion of case studies and experiments from organizations who are breaking new ground in the use of analytics, assessment science, talent management techniques and other practices as their HR functions shift from being stewards of employment to being stewards of work.

IS IT TIME TO RESHAPE YOUR LEADERSHIP DEVELOPMENT STRATEGY?

Human Capital Media

Leadership development today is not delivering on board level expectations and research shows there are issues in developing leaders just-in-time and in a consistent and cost-effective way. There’s a growing need for organizations to completely rethink how they develop their leaders. This session will demonstrate how leadership development can deliver on its promise and how you can tune your LD-strategy and offer tomorrow’s needs. The learning objectives for this interactive session are: Understand the current state of leadership development in organizations Explore the reasons why LD often fails today Provide a leadership development framework to enable performance for all leader Review key metrics and enablers for leadership development

MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED

Human Capital Media

The ‘Measuring the Business Impact of Learning’ benchmarking survey, conducted by LEO Learning and Watershed (on behalf of Learning Technologies Group) is entering its fourth year. With the survey launching on November 1st and closing on December 13th, LEO Learning and Watershed are holding a webinar to reflect on the results so far, plus discuss how organizations they’re working with have overcome the barriers in measurement planning and implementation. The insights are drawn from their group experience working with a range of clients in this field and should be valuable for anyone who wants to get going in learning analytics and sustainable business impact assessment. Join your hosts as they cover the state of the world of measurement, and you’ll receive: An understanding of how well-known organizations have overcome the barriers in measurement planning and implementation. Real-world examples of how to get management buy-in, designing for data, building data ecosystems, implementing a learning analytics strategy and more. The opportunity to take this years ‘Measuring the Business Impact of Learning’ survey, and see the results coming in live!

8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE

Human Capital Media

In this age of digital transformation, the speed of business propels at breakneck pace. Thirty years ago, companies moved much slower, akin to a Class-II whitewater rapid. The executives at the helm of the lead boat negotiated the rapids dragging everyone else behind in another boat. Support functions and many individuals definitely didn’t have a place in the lead boat, but it didn’t matter much, as the convoy still succeeded moving at a manageable pace. But today, companies demand agility, responsiveness, and foresight as they traverse dangerous Class-VI rapids. Insufficient or ineffective communication fostered or hindered by Relevancy of individuals and Teams across all disciplines leaves your organization perched precariously on the edge of a major crisis, potentially provoking financial catastrophe, deteriorating customer loyalty, and brand presence. Damage comes in more insidious forms as well, including the repercussions of ineffective production and communication, or the cancer of a toxic organizational culture. Despite these treacherous waters, we are still often not asked to be part of the lead boat. Pat Bodin, the best-selling author of Get in the Boat: A Journey to Relevance, will discuss organizational relevance and actionable items to give you the opportunity to earn a seat in the lead boat. Impacts of Organizational Relevance include: For the Individual: Elevates their awareness of the needs of all groups within the organization Broadens their visibility to the core operations in support of its’ needs Creates improved job satisfaction and belonging For the Organization: Strengthens the working relationships across all disciplines and improves retention Fosters Talent Development Drives performance through common focus between individuals and groups

THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD

Human Capital Media

A volatile, uncertain, complex, ambiguous (VUCA) workplace requires a distinct set of leadership competencies: non-hierarchical influence, the ability to rapidly align across functions, creativity for drawing insights across domains, and most of all, “empathy,” the linchpin leadership skill in the modern workplace. Empathy allows us to imagine the world from different perspectives, unite across functions, generations, regions. Join Melissa Lanier of T-Mobile to learn about “The Agility Shift,” an award-winning leader development offering designed to equip people managers to thrive in an uncertain, complex, and ambiguous environment. The program, which will utilize cutting-edge virtual simulation technology, is designed to help leaders respond quickly and increase resilience by immersively preparing them for stressful encounters. Impact is measured on an individual, function and business level. Collectively, managers report learning how to “avoid tunnel vision,” "think on their feet," “respond rather than react” and embrace a positive mindset.

FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY

Human Capital Media

According to Bersin by Deloitte, only 33% of millennials believe their organizations are using their skills well, and 42% say they are likely to leave because they are not learning fast enough. Developing new knowledge, new skills and new abilities is critical to futureproofing your organization’s evolving talent needs. Additionally, assessing the abilities of your talent is essential to understanding the profiles of your employees and ensuring the right role is filled with the right ability. Whether employees need development or have mastered success, understanding the skill profile of your talent is critical to futureproof organizational growth and innovation. This session explores ways to fine-tune your talent’s abilities to perform their job duties as well as future ones. Attendees of this presentation will have a clear understanding of: Methods to assess the skills and abilities of your talent to ensure the right role is filled with the right employee. Ways to incorporate development, skills assessments and succession planning into employee performance conversations. How to create now the company culture you want to be then.

HOW TO FIX THE LEADERSHIP DEVELOPMENT GAP

Human Capital Media

Behind every successful organization is a great team of leaders. But despite billions of dollars spent each year on leadership development programs most companies are still failing their next generation of emerging leaders. In fact, according to Gallup, 50% of attrition is due to poor managers––which makes that the biggest driver of employee disengagement. So why are leadership development programs failing? And how can we fix it? Join us for a live webinar where we discuss reasons these programs fail and how to keep your leadership development on track. We’ll explore: How to identify who should be a leader in the first place The big, pervasive problem with leadership development What to do with great employees who might not be cut out for management The best traits to bring out of your emerging leaders And more!

EXPLORE THE CORE PRINCIPLES OF DESIGN THINKING

Human Capital Media

Design Thinking is getting a lot of attention today, for many reasons. Innovation is the key to reinvention, which is the goal of organization’s who are looking to future-proof and define themselves as leaders in the Experience Economy. Join Kristin Shackleford for a practical discussion to review the core principles of Design Thinking, and walk away with insight around: Why it’s important Who should participate How to create a culture of Design Thinking Practical ways to get started driving creativity and innovation that will make a difference to your customers and within your organization

REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019

Human Capital Media

Traditional L&D isn’t obsolete, but it has become outdated. That’s why we collected data from nearly 800 workers, managers, and leaders from around the globe to gain some insights into where L&D and talent leaders can be more effective. The survey says…..L&D is falling short for the modern workforce. In fact, our respondents gave their employers an overall Net Promoter Score of -25 on their learning and development strategies. But many business leaders know this already. What they don’t know is how to fix it. The good news is that employees still love learning and they’re looking for organizational guidance. By honing in on the data and insights that impact how people — and companies — learn, you can make smarter investments in your most valuable assets: the skills of your people. Lucky for you, this event also includes a quick case study from Booking.com on how they are making this data come to life in their organization. Register for this webinar to learn: The difference between learning and acquiring new skills How to apply hard metrics to your L&D strategy How to align your employees’ learning goals with those of your larger company How Polaris is putting the insights from the research to work at their organization

HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...

Human Capital Media

The war for talent is heating up and businesses are smart to consider qualified, passionate candidates from around the world. That said, hiring and firing in countries other than the U.S. comes with interesting (and often surprising) challenges. In the U.S., companies can hire quickly as business entities are already established. They can fire quickly as well, so long as the reason isn’t illegal. What many executive teams overlook is that this efficiency isn’t the same when expanding and adding team members globally. Internationally, hiring without setting up a subsidiary is impossible. And the concept of at-will employment, where companies can let go of employees at any time, does not exist. What does this mean for your international expansion plans and your business? What would normally be an uneventful employment action or termination in the U.S. could blindside your company in an international context. Navigating the intricacies of country-specific labor laws can feel like a minefield of potential legal exposure, expensive litigation, and costly payouts. It’s critical to be prepared before you make the first international hire. In this webinar, you’ll learn: 3 things every HR lead needs to know when it’s time to hire globally Surprising facts about employment law and benefits packages in EMEA, APAC and more What U.S.-based HR teams need to know about the termination process in key expansion countries (and real stories from international HR specialists on the ground)

INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR

Human Capital Media

Register for the webinar to hear: From VP Proposition and Client solutions, Matthew Jackson about how organizations are driving the change needed for a competitive advantage. Stephen Migliaccio, Director Global Provider Automation, share his thoughts on how HR technology and provider automation create a globally consistent employee experience. James Knight, SVP Data and Analytics on how data and analytics is powering the future of HR.

Dont wait what 300 ld leaders have learned about building data fluency

Human Capital Media

Data science and AI are impacting many industries globally, from healthcare and government to agriculture and finance. Everybody needs to be able to work with data the way everybody needed to start using email 20 years ago. As we wrote in Harvard Business Review, “Very few companies expect only professional writers to know how to write. So why ask only professional data scientists to understand and analyze data, at least at a basic level?” But what value can data fluency actually add, what are best practices to build it into your organization, and what are the biggest challenges that businesses encounter in data-driven transformations? To answer these questions and more, we conducted a survey of over 300 Learning and Development leaders from diverse industries including healthcare, technology, consumer goods, government, and finance. Join this webinar with Dr. Hugo Bowne-Anderson, a data scientist and educator at DataCamp, to find out what we discovered and what 300 L&D leaders have learned about building data fluency. Learning Objectives: What value can data fluency actually add? What are the best practices to build data fluency in your organization? What are the biggest challenges that businesses encounter in data-driven transformations?

HUMANIZING BUSINESS AND CHANGE

Human Capital Media

As businesses become more technological (AI and robotics), there is a challenge and opportunity to, paradoxically, make them more human. The Business Roundtable talked about the importance of human stakeholders over just profit — but how close are we? Are those nice words? What would it take to make business and change more human? As a change, ethics and leadership expert with 40 years of experience, Paul Gibbons will talk us through conclusions from his new book “IMPACT.” LEARNING OBJECTIVES: 1) Is the Fourth Industrial Revolution really "a thing?” What is it and what makes our time special? 2) What are the human implications of new technologies? Who will benefit? What is the potential harm? 3) What can workplaces and leaders do to equip themselves for these workplace transformations (future of work)?

Unlock Your Courageous Culture

Human Capital Media

Courage (noun): the mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty. Author Ryan Berman has devoted the past three years interviewing many of the most courageous people and leaders on the planet. Through this experience, he learned that the companies that win share courageousness as a trait. Berman unveils how every brand can unlock courage in their people, leaders or culture. This presentation culminates with ways for the audience to take action today to transform from a Coward Brand or Stasis Brand into a Courage Brand. After this discussion you’ll be able to: Build a culture of empowered, courageous behavior and experimentation. Utilize a modern day, step-by-step framework to becoming a Courage Brand. Overcome the clarity epidemic we currently find ourselves in. Create true conviction and healthy retention with your best people.

SUPERCHARGE EMPLOYEE TRAINING WITH HIGH-POWERED LEARNING CONTENT

Human Capital Media

When it comes delivering high-quality training, finding or creating employee training courses that can both meet compliance needs and fill the skill gaps in your team is often very challenging. From construction to childcare, regulatory requirements are constantly changing and as every industry evolves there is a need to provide a training program that allows your company to stay up-to-date, ahead of the competition, and helps keep employees engaged and continuously improving performance outcomes. Join eThink Education and GO1 on November 5th at 12 pm ET to learn: Why it’s important to incorporate multiple methods of workplace learning including in-person and online training, and how a best-of-breed content strategy supports this. The benefit of incorporating both off-the-shelf and custom eLearning content into your learning programs. How the best learning and development training can increase employee engagement, collaboration, and productivity. How you can pair your training platform with a comprehensive off-the-shelf eLearning library for a tailored, all-in-one learning experience.

THE BUSINESS CASE FOR HUMAN-CENTERED DESIGN

Human Capital Media

Human-centred design (HCD) is sweeping business because of the way it profoundly reconfigures how companies develop strategy, solve their most pressing problems and successfully compete in an era of constant change. But is there any hard evidence that HCD has a measurable impact? There is. Design Management Institute found that S&P 500 companies who use HCD outperform their competitors by 211 percent. Forrester Research found that organizations with sophisticated HCD capabilities can deliver an ROI of 85% or greater on their innovation initiatives. Join Tom Merrill, Master Facilitator at ExperiencePoint, for a 45-minute webinar to learn: The foundations of HCD and how the approach can be used across an organization to drive customer-centricity, innovation and people-led transformation The fundamental steps required to build a design-led organization, including how to sell HCD internally How innovative companies are using HCD as a competitive advantage to drive record growth and success The potential barriers to innovation and how to overcome them An approach to measure the overall impact of HCD in practice

2019 working learner index webinar

Human Capital Media

Join us to hear newly-released findings from the Bright Horizons Working Learner Index, the nation’s most comprehensive survey of tuition program users. Drawing on detailed responses from more than 32,000 employees, the results will deliver surprising new findings on: Motivations for returning to school Working adults’ preferences for educational programs and institutions Extent and impact of student debt on continuing education Results that employees expect to see from their education The webinar will give you invaluable practical advice to better understand working learners, fine tune your own education benefits, and deliver improved business results from your company’s investment in employee education.

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STRATEGIC WORKFORCE PLANNING: WHERE HR AND FINANCE MEET

ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG ...

2020 GLOBAL EMPLOYEE EXPERIENCE TRENDS

HR TRENDS 2020 THE NEXT DECADE OF WORK

IS IT TIME TO RESHAPE YOUR LEADERSHIP DEVELOPMENT STRATEGY?

MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNED

8 PRINCIPLES OF ORGANIZATIONAL RELEVANCE

THE AGILITY SHIFT: T-MOBILE DEVELOPS LEADERS FOR A VUCA WORLD

FUTUREPROOF YOUR ORGANIZATION: SUCCESSION PLANNING IN THE SKILLS ECONOMY

HOW TO FIX THE LEADERSHIP DEVELOPMENT GAP

EXPLORE THE CORE PRINCIPLES OF DESIGN THINKING

REACHING THE BLUE COLLAR WORKFORCE: HOW POLARIS DEVELOPS TALENT IN 2019

HIRING & FIRING AROUND THE WORLD: AVOID LEGAL TRIPWIRES IN THE TOP COUNTRIES ...

INNOVATION GENERATION: THE BIG HR TECH DISCONNECT WEBINAR

Dont wait what 300 ld leaders have learned about building data fluency

HUMANIZING BUSINESS AND CHANGE

Unlock Your Courageous Culture

SUPERCHARGE EMPLOYEE TRAINING WITH HIGH-POWERED LEARNING CONTENT

THE BUSINESS CASE FOR HUMAN-CENTERED DESIGN

2019 working learner index webinar

FINALLY CAPTURE THE WHITE WHALE OF LEARNING: MEASURE IMPACT ON BUSINESS RESULTS

1. #CLOwebinar The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!

2. #CLOwebinar Tools You Can Use Audio Control –  A dial in number will not be provided. –  The audio will stream through your headphones or computer speakers. –  Also check your computer’s volume for external speakers or headsets.

3. #CLOwebinar Questions and Handouts You can submit questions by clicking on this icon here. You can download a PDF of the slide deck by clicking here.

4. #CLOwebinar 1. May I receive a copy of the slides? YES! Click on the handouts located on the right portion of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on-demand. 3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will be sent in the follow up email. Frequently Asked Questions

5. © Visier, Inc. All rights reserved. Visier and Visier logo are trademarks of Visier, Inc. All other brand and product names and logos are the trademarks of their respective holders. Finally Capture the White Whale of Learning: Measure Impact on Business Results Tina Woita Learning Leader Visier

6. Poll: In three words or less, describe your measurement strategy today. (chat me your answers

7. Why Measure?

8. Source: LinkedInSource: Linkedin Leadership craves impact and ROI data The gap between expectations and delivery is SIGNIFICANT. The C level has a focus on Learning, specifically AND BUT Expectations Are Mounting

9. Learning Spend Continues to Trend Up 9 Investment in Learning Increases for Fourth Straight Year, ATD, 2016 https://www.td.org/Publications/Magazines/TD/TD-Archive/2016/11/ Investment-in-Learning-Increases-for-Fourth-Straight-Year Example: Acme Corporation Employee Headcount: 5,000 Average learning spend per employee: $1350 Total L&D Annual Spend: $6.7M

10. But talent development professionals say 10

11. Poll: ●  I always measure learning programs’ business impact. ●  Sometimes I measure learning programs’ business impact. ●  I do not measure my learning programs’ business impact.

12. How to Measure?

13. Levels of Measurement: The Kirkpatrick Model Did they like it? Did they learn? Are they applying it on the job? Did it impact our business results?

14. Levels of Measurement: The Kirkpatrick Model 91% 54% 23% 8% Applied

15. Example Measurement Strategy

16. Levels of Measurement: The Kirkpatrick Model 91% 54% 23% 8% Applied Successfully

17. Poll: What are your barriers to measuring business impact? (chat me your answers)

18. Why is it so challenging?

19. Now What? 1.  Applied Analytics Solution 2.  Start with End in Mind 3.  Tell the Full Story: Business, Learning, & Employee Data

20. Success Stories

21. Is our new Hi-Po program reducing turnover in our top performing millennial population in the first 2 years? Does our new leadership development program for non-people managers increase internal promotion rate amongst program participants? Is our new sales onboarding program, focused on ramping reps more quickly, positively impacting revenue targets?

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24. Is our new Hi-Po program reducing turnover in our millennial population in the first 2 years? Does our new leadership development program for non-people managers increase internal promotion rate amongst program participants? Is our new sales onboarding program, intended to ramp reps more quickly, positively impacting revenue targets?

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26.

27. Is our new Hi-Po program reducing turnover in our millennial population in the first 2 years? Does our new leadership development program for non-people managers increase internal promotion rate amongst program participants? Is our new sales onboarding program, intended to ramp reps more quickly, positively impacting revenue targets?

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29.

30.

31. Tell the Story Leading with Measurement vs Ending with Measurement

32. What is driving increased turnover?

33. Let the data tell your story...

34. Let the data drive your efforts.

35.

36. #CLOwebinar Register for the next webinar! MAXIMIZE LEARNING IMPACT WITH THE RIGHT LMS Thursday, August 23, 2018 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at clomedia.com/webinars

FINALLY CAPTURE THE WHITE WHALE OF LEARNING: MEASURE IMPACT ON BUSINESS RESULTS

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FINALLY CAPTURE THE WHITE WHALE OF LEARNING: MEASURE IMPACT ON BUSINESS RESULTS