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How to Ask for Business/
   Making the Sale

      Cordell M. Parvin
      http://www.cordellparvin.com
                                     1
Selling


Definition “to persuade or
of Selling: influence someone
            to buy.”




                                2
Selling Skills




Books > “selling”
Showing 1 - 12 of 48,594 Results




                               3
Selling Legal Services 2013
     Not About Technique


        Traditional
       Selling Skills
       Do Not Apply


                              4
How Clients Select



    Getting Hired
   Trust & Rapport
   Client Meetings
  Recommendations




                     W es
                      ea
                       Ti
    Relationships




                         k
     Credibility

      Visibility             5
How Clients Select




Screen Based on Reputation and
      Recommendations            6
How Clients Select




     Seth Godin      7
Seth Godin
How Clients Select




                              Ti es
                       e ak
                 o   fW
            g th
    tr en
   S

                                      9
How Clients Select




Who Are Your Weak Ties?   10
How Clients Select




Hire Lawyers Over Law Firms   11
How Clients Select




 Hire Lawyers They Trust and
With Whom They Have Rapport    12
Selling Legal Services 2013

                                   ce
                              ur an
                        Ins
                   fe
                 Li




       Different - How?                 13
Selling Legal Services 2013




    Different in 2013. How?   14
Selling Legal Services 2013




 Now Clients are More Engaged
                                15
Selling Legal Services 2013




Now Clients Expect More Want to Pay Less
                                       16
Selling Legal Services 2013




If Not Selling and Closing - What?
                                     17
Selling Legal Services 2013




Sell by Asking and Listening, Not by Telling
                                           18
Selling Legal Services 2013




    Problem Identification
                              19
Perspective




How Potential Client is Thinking
                                   20
Empathy




How Potential Client is Feeling
                                  21
Selling Legal Services 2013




                  Collaborate
Don’t Dictate

                                22
Selling Legal Services 2013




          Andrea Anderson


 Work on Building Relationships
                                  23
Selling Legal Services 2013




Advance Your Relationship Over Time
                                      24
Selling Legal Services 2013




         Simon Sinek          25
26
Cl
                                      G
                               ab ienC oa
                                   petsOb
                        TR       ous rolie l jo
                                         w
                                   tryllcn ntef s
                                     aoi eganct
                                 ex re tiu ssstb alf
                                    ge o t o
                                       t na i o
                                   pevedr dostuyes
                                           ul e




                               U
                                      rienealeygtohe
                                               l
                                          nce ptht ar
                                              e




                               S
                                                     of




                                 T

Four Beliefs that Kill Trust
                                                          Change Your Beliefs




  27
Identify Your Best Opportunities



                           30%
           60%

                             10%


       Commodity Work - Low Price Determines
       Bet the Company They Hire the Best
       Real Opportunity
                                               28
Trust and Rapport




Skills Capital-
     Trust
                     Social Capital-
                       Rapport
                                       29
Trust and Rapport

         Six Principles

         1. Reciprocation

         2. Commitment/Consistency
         3. Authority
         4. Social Validation
         5. Scarcity
         6. Liking/Friendship

Engage

                                     30
Speak Their Language

Introverted/Typically Talk Slower      Task Focused and Closed




                                                                        Outgoing/Talk Fast
                                      Analytical            Driver

                                                   Types

                                       Amiable             Expressive



                                       People Focused and Open
                                                                                             31
Build Rapport

 Visual Learners – Showing
 Aural Learners –
  Discussing
 Kinesthetic Learners -
  Experiencing




                              32
Client Meeting




What Do You Need to Learn?
                             33
How to Gain Trust




Ask the Right Questions
                          34
What Questions to Ask


     “I can always tell how
     experienced and
     insightful a prospective ...
     lawyer is by the quality of
     their questions and how
     intently they listen. That’s
     how simple it is.”

                                    35
What Questions to Ask


S ituation Questions


P roblem Questions


I
mplication Questions


Need Payoff Questions



                            36
How to Gain Rapport




Likeability and
   Charisma




                           37
Selling Legal Services 2013




        Jeffrey Gitomer       38
Relationship and Reputation




                              39
Relationship Building



             Friendliness
             Relevance
             Empathy
             Realness


                            40
How to Gain Rapport

Charisma May Not Be
  What You Think




                            41
How to Gain Rapport

Charisma: What It Is




                            42
Making the Sale


      DO
    Identify
   Problem,
  Opportunity
       or
   Change



                  43
Making the Sale


      DO
  Find Ways to
   Add Value




                  44
Making the Sale


      DO
 Gain Trust and
  Rapport, Ask
 Questions and
     Listen




                  45
Making the Sale


       DO
 Ask or Tell Your
 Client You Want
  to Help Them




                    46
Making the Sale


   “But if you’re selling any
   kind of professional
   services, or most anything
   over a few hundred
   dollars--the better you get
   at closing, the less you
   sell! Oh well, at least you
   get shot down faster!”
                   -Charles H. Green


Don’t Always Be Closing                47
How to Ask for Business/
   Closing the Sale

      Cordell M. Parvin
      http://www.cordellparvin.com
                                     48

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Final closing the sale asking for business