The document discusses service blueprints, which are maps that precisely portray how a service process is built. Service blueprints are useful for developing and designing new services. The document provides an example of a hotel service blueprint that maps out the customer actions and physical evidence involved in parking at a hotel, checking in, going to a room, ordering room service, sleeping, showering, checking out, and leaving. It also outlines the onstage contact, backstage contact, and support processes involved at each step.

1. SERVICE BLUEPRINT

2. IntroductionThe service blueprint is a technique used for service innovation. Service blueprints are maps or pictures that precisely portray how a service process is built up. Blueprints are especially useful, when it comes to developin Blueprinting is already used in different techniques and fields, including computer systems analysis, industrial engineering, decision theory, and logistics.gand designing new services

3. Hotel Service BlueprintParking Cart for Desk Elevator Menu Room Bill Bags Registration Hallway Food Amenities Desk Lobby Room Bath PHYSICAL EVIDENCEArrive Give Check in Go to Call Room Sleep & Check At Bags to Room Service & Shower Out &Hotel Bellperson Eat LeaveCUSTOMER ACTIONSDeliver BagProcess RegistrationDeliver FoodProcessCheck OutONSTAGE CONTACTGreet & Take BagTake Bag to RoomTake Food OrderBACKSTAGE CONTACTRegistration SystemPrepare FoodRegistration SystemSUPPORT PROCESS

4. THANKYOUAKSHAT RASTOGIRoll No.-18/065