This document discusses how companies can use the FarEye mobile workforce management platform to improve field operations. It provides examples of how FarEye allows companies to digitize job dispatching, collect proof of delivery and customer signatures digitally, track field agent locations in real-time, and gain insights through analytics and reports. Some benefits highlighted include increased first time delivery rates, faster customer responses, reduced delivery complaint calls, lower fuel costs, and new capabilities like allowing pickups while delivering.

1. FIELD FORCE SUPREMACY
How to plan, manage & dispatch jobs to
mobile workers with FarEye.

2. AN AVERAGE FIELD STAFF SPENDS 21% OF HIS
TIME IN DOING ADMINISTRATIVE WORK.

3. COMPANIES SPEND AN AVERAGE OF 38
MINUTES IN FINDING PROOF DOCUMENTS.

4. 85% OF CONSUMERS ARE DISSATISFIED WITH
THEIR PHONE EXPERIENCE.

5. FIELD SUPREMACY is the strategy which enables
workforce in doing tasks which are more profitable.

6. But strategies require a who,
what, when, where and how?
WELL, LET’S FIX THAT

7. Mobile device usage in the field is not a new concept
(think of UPS) however the possibilities today are
enormous.

8. Let’s take a look at a hypothetical
last mile delivery process of a
courier company.

9. Let’s take a look at a hypothetical
last mile delivery process of a
courier company.

10. Each field agent carries an average of 30-40
packages for delivery, every day

11. Before starting, takes print of all addresses from
CRM

12. He also checks the content of each package, from
CRM

13. Checks address on printed sheet and search on
maps, for directions

14. Checks the contact number on printed sheet and
calls

15. If consignee is not responding, he returns the
package

16. For delivery, he collects signature (POD)

17. Collects cash, if required

18. Attempts all delivery and returns
back to office, at day end.

19. Adds up the total cash collected and hand it over

20. Scans & uploads all the Proof of Delivery

21. Updates all un-delivered packages with reasons

22. All of the above steps could be
done with a laptop, a phone and
a internet connection.

23. Even more could be done using a
mobile equipped with FarEye &
integrated with the CRM/ERP.

24. LIFECYCLE OF A JOB

25. FAREYE IS A TOOL FOR
DISPATCHING JOBS AND
COLLECTING DATA.

26. Digital job list on FarEye, directly from CRM/ERP

27. Full job details with Call & SMS buttons at bottom.

28. Proof of Attempt – Photo, Comm. Logs, GPS &
Signature

29. ANGRY CUSTOMER ?

30. Search – Export PDF – Mail (all this in <3mins)

31. What else could FarEye do with GPS enabled
device?

32. Near real time location of field agents. This helps in
planning delivery schedules and routes

33. Daily trip analysis of field agent based on GPS
readings
and communication logs.

34. Analytics and Reports with FarEye.

35. GIS Data of routes and customer addresses. This
provides immunity to the aging workforce problem.

36. Daily cash reconciliation report, from across the
geographies.

37. Time and attendance for field agents.

38. Mileage reports of field agents based on GPS values

39. NPS Score collected from customers, at the time of
delivery.

40. Performance index for all field agents.

41. Technical Advantage of FarEye

42. HOSTED ON AMAZON CLOUD.
FarEye has an SLA of 98.5% uptime with its clients.

43. MAP BOX FOR GIS CAPABILITIES.

44. FAREYE OPERATES ON THICK CLIENT ARCHITECHTURE

45. WORKS ACROSS THE FULL SPECTRUM OF TELECOM.
FarEye wireless requirement is 1GB of 2G/Edge GPRS.

46. LOW BATTERY CONSUMPTION & REMOTE MONITORING

47. BASIC REMOTE DEVICE MANAGEMENT.
Locate device, Wipe data, Event logs & Disable access

48. HTTPS, PENETRATION TESTING, KEY-PAIR
AUTHENTICATION

49. THE GAINED SUPREMACY
Benefits of FarEye.

50. QUICKDEL LOGISTIC increased
their first time delivery rate by
23%.

51. LOCALBANYA’S customers now
get faster and much accurate
response.

52. JABONG reduced delivery
complain calls by 73%

53. BEARTH & SPIRE reduced their
fuel expenses by 28%

54. ECOM EXPRESS field agent can
now also Pickup while Delivering.

55. FarEye delivers real-time information; cut costs & response
time; & provide opportunities for revenue generation
THANK YOU !