1. MOHAMMED AZHAR
Mobile: +91-9620246792, +91-9704477035~E-Mail: azhar.khaleel85@yahoo.com
ARABIC LANGUAGE/ISLAMIC BANKING SPECIALIST
Seeking senior level assignments in Banking Business Analysis/ Customer Support/ Operations Management
Industry Preference: BFSI;
PROFILE SUMMARY
 Functional Consultant for Oracle Flexcube Islamic banking & Conventional banking implementation and support
 Experienced in Flex cube Conventional and Islamic Banking Modules CASA, TD, Consumer Lending, Loan Origination,
Collection, FT, RT, Islamic Financing, and PDM
 A competent professional with 5+ years of experience in Client / Customer Support (Arabic)
 Experienced in Process Management, Operations Management, Process Transitions & Client Relationship Management
 Honed with a customer centric approach, distinction of handling clients from domestic and international clients
 Skilled in Call & Email support with internal team and external clients
 Demonstrated excellence in handling day to day operations from global and domestic clients
 Possess technical translation skill that involves conversion of Arabic to English and vice versa
 An effective communicator with excellent analytical and problem solving skills
CORE COMPETENCIES
 Working in close coordination with the Offshore/Onsite clients and the Compliance team
 Ensuring strict adherence to the performance/deliverables is in accordance with the SLA
 Maintaining a close coordination for the compliance; clarifications & additional information
 Proactively participated in improvement initiative projects/programs
 Honed with Arabic Language Expertise
 Understanding the subject matter and converting information from Arabic to English and vice versa
 Actively involved in comprehending & interpreting sentences and ideas to flow with the same coherence as those in
the source document, keeping in mind the cultural references to explain the intended audience
 Handling the activities related to hiring, promotions, performance and compensation management, training and
development.
 Monitoring staff to ensure compliance with the department policies and procedures
 Handling escalated problems with staff and delivering corrective action when necessary
ORGANISATIONAL EXPERIENCE
Since July’14 to Present JMR InfoTech India, Bangalore as Consultant for Islamic Banking
Key Result Areas:
Working as Oracle FLEXCUBE Universal Banking Functional Consultant for Conventional and Islamic Banking.
Accountable for gathering, analysing and documenting business requirement and preparation of Business Requirement
Document and Functional Requirement Specifications.
Conducting Product Walk-Through to the management and departmental heads of the Bank.
Conducting detailed training to the core team and also to the end users.
Parameterizing the products to suit client’s requirements.
Assisting Bank in preparing test strategy and test cases for UAT.
Involved in defect monitoring and closure of the defects raised by downstream users
Working on different modules of Oracle FCUBS such as CASA, TD, Consumer Lending, Loan Origination, Collection, Islamic
Financing (Murabaha, Ijarah, Musharakah, Istisna, Tawarruq) Retail Teller, Fund Transfer and PDM.
Since Oct’13 to April’14 Factset Research Systems, Hyderabad as Financial Language Analyst - Arabic
Language Expert
Key Result Areas:
Research on private equity & Venture capital firm’s investments, funds, Asset Manager, particularly Middle east & North
region based companies, reading press releases, annual reports and different fillings & registries for collecting information
from difference sources, interacting with client in Arabic & English Language

2. June’11 to Oct’13 OSI Systems Pvt Ltd as Customer Support Executive (Arabic Language Specialist)
Client: Rapiscan Systems (Abu Dhabi)
Key Result Areas:
 Call support for Rapiscan Machines for Middle East Countries
 Email support for Rapiscan Machines for Middle East Countries
 Creating work orders according to Field Service Engineers' requests
 Creating part order according to customers' requests
 Creating service order according to customers' requests
 Creating Return Material Authorizations, Quotes
 Transfer Calls to to Field Service Engineers' /Technical Support Team
 Worked on Microsoft Navision Service Management Module
Highlight:
 Proactively translated the Arabic Application forms and documents into English
Aug’09 to Aug’10 Genpact Pvt Ltd. Hyderabad as Process Associate - Arabic Language Expert
Client: Mashreq bank (UAE)
Key Result Areas:
 Making inbound and outbound calls to customers. (Especially native Arabic speaking customers)
 Administered and documented customer account maintenance requests
 Managed all urgent payment options for credit cards and account dues
 Consistently exceeded established collection goals
 Proven collection record using the knowledge of legal collection practices
 Maintained document for all account activities through appropriate logging
 Coordinated with customers and informed about any delinquencies in account
 Analyzed customer issues and recommends appropriate resolution
Highlights:
 Interaction with Native Arabic Speakers from the all GCC countries in their own accent.
FREELANCE EXPERIENCE
As Freelance Translator
 Worked as an Arabic Language Trainer in Jaudah Info Lingo Tech from June 2012.
IT SKILLS
 Well versed with MS-Office, and Internet Applications
EDUCATION
2012 MBA (Finance) form Maulana Azad national Urdu University,
2009 MA (Arabic) from University of Madras
2006 BA(Arabic) from JDS Arabic College Omerabad, University of Madras
2006 BA (Alfazeelah in Islamic Studies) from JamiaDarus Salam Arabic College, Omarabad, Tamil
Nadu
Other Courses:
2013 Certified Islamic Finance Executive (CIFE) from Institute of Islamic Finance (Dubai)
2013 Diploma in Islamic Banking & Finance from Institute of Islamic Banking & Finance Hyderabad
2009 Diploma in Translation (Arabic-English)
SOCIAL ENGAGEMENT
 Provided assistance for child education in an orphanage
PERSONAL DETAILS
Date of Birth: 1st Dec, 1985
Address: Near Jamia Masjid Post Yeragera, Dist Raichur Karanataka Pin 584133
Languages Known: Urdu, Arabic, English, Telugu and Kannada
Passport details: L8529992, from 6/4/2014 to 5/4/2024