A walkthrough of how we reduced churn by 66% in less than 18months at FullContact -- methods, results, and a cheat sheet of apps and techniques for you to try.
People Recruit People: How to Get Your Team to Use the CRM (Not Stress Out)TargetX
Congratulations! You’ve completed implementing your CRM. But why isn’t everyone using it? Simply buying and deploying a CRM is only one part of the solution—if your team doesn’t use it effectively, then your investment of time and money is wasted. This highly-experienced panel will share how they got their team “on the bus” and working in the right direction. They’ll relay stories and lessons learned about gaining buy-in, encouraging end-user adoption, and reimagining business processes. Whether you’re thinking about it, in the middle of it, or already “live,” expect to get some actionable advice on how to make your team happy and get your CRM working for you.
Customers are (or can be) the worst!
One bad interaction and they will light up your social media channels.
As a marketer, your goal shouldn't only be to market whatever it is you're selling. You also need to practice reputation management for your company.
Harness the true power of social and take control of your messaging and reputation by responding to complaints. Additionally, we'll touch on employer branding and how to navigate the world of anonymous employee reviews.
We'll Outline:
• 4 social platforms you should look at
• How to claim your company page on different platforms
• Why and how to respond to negative reviews
Rewarding Your Own Research Panel - Panel Management WebinarQualtrics
Join incentive experts Collin Manaois of Tango Card and Leif Baradoy of Giftbit as we give best practices and automated solutions for incentivizing your panel members.
We'll discuss the best ways to incentivize panel members, automating incentive fulfillment, and the best solutions for incentives.Come learn how to reap the benefits of faster insights, higher response rates, and reduced costs to get the vital data your organization needs.
People Recruit People: How to Get Your Team to Use the CRM (Not Stress Out)TargetX
Congratulations! You’ve completed implementing your CRM. But why isn’t everyone using it? Simply buying and deploying a CRM is only one part of the solution—if your team doesn’t use it effectively, then your investment of time and money is wasted. This highly-experienced panel will share how they got their team “on the bus” and working in the right direction. They’ll relay stories and lessons learned about gaining buy-in, encouraging end-user adoption, and reimagining business processes. Whether you’re thinking about it, in the middle of it, or already “live,” expect to get some actionable advice on how to make your team happy and get your CRM working for you.
Customers are (or can be) the worst!
One bad interaction and they will light up your social media channels.
As a marketer, your goal shouldn't only be to market whatever it is you're selling. You also need to practice reputation management for your company.
Harness the true power of social and take control of your messaging and reputation by responding to complaints. Additionally, we'll touch on employer branding and how to navigate the world of anonymous employee reviews.
We'll Outline:
• 4 social platforms you should look at
• How to claim your company page on different platforms
• Why and how to respond to negative reviews
Rewarding Your Own Research Panel - Panel Management WebinarQualtrics
Join incentive experts Collin Manaois of Tango Card and Leif Baradoy of Giftbit as we give best practices and automated solutions for incentivizing your panel members.
We'll discuss the best ways to incentivize panel members, automating incentive fulfillment, and the best solutions for incentives.Come learn how to reap the benefits of faster insights, higher response rates, and reduced costs to get the vital data your organization needs.
NPS leverages a single question and uses the answer to measure the attitude and feelings of the customers. And that’s the beauty of it.
NPS or Net promoter score is a metric that divides your customers into three different categories depending on the answer you graded for the question, ‘On a scale of 0-10, How likely are you to recommend the company to your friends or family or colleagues’.
Transform the survey experience and collect 40% more responses effortlessly with SurveySparrow. With its highly engaging conversational surveys, SurveySparrow has reshaped the feedback collection process for 8000+ companies in 108 countries.
Sign-up for free and experience the difference!
Click here: https://surveysparrow.com/
My Mom Doesn't Like the Font—Applying UX to Design Presentations for Better C...Sarah Mills
Designers are often faced with the tough task of presenting their work to clients, both internal and external. What do you do when the best feedback you get back is from secret stakeholders (like their mom) or is focused on the small details (like the size of the logo) rather than the larger design?
First of all, don't panic. Senior designer Sarah Mills, from Atlantic Media Strategies, has been in this situation before, and will share her personal experience and tips for applying UX thinking to getting meaningful feedback from stakeholders. Learn how to make the most of your client presentations and not get bummed out by comments from your client's mom.
SearchLove London 2016 | Stephen Pavlovich | Habits of Advanced Conversion Op...Distilled
Discover how you can increase the performance and velocity of your testing program. Stephen will share his experience at Conversion.com, the UK’s biggest conversion optimisation agency. You’ll learn how to develop a process for personalisation (and avoid the mistakes most people make), how to accelerate your testing (with an advanced framework for prioritisation), and how to run advanced tests on product and price.
[Elite Camp 2016] Phil Nottingham - CRO with Video: Tips, Tricks and TacticsCXL
Everyone knows video can be an incredibly powerful conversion tool, but few know the secrets of running lean and mean CRO campaign with video. Armed with data from studying the performance of Wistia's 10 million videos, Phil will explain how to get the most of the videos across your channels and will explain how video analytics data can be used to automate and improve your creative processes.
NPS leverages a single question and uses the answer to measure the attitude and feelings of the customers. And that’s the beauty of it.
NPS or Net promoter score is a metric that divides your customers into three different categories depending on the answer you graded for the question, ‘On a scale of 0-10, How likely are you to recommend the company to your friends or family or colleagues’.
Transform the survey experience and collect 40% more responses effortlessly with SurveySparrow. With its highly engaging conversational surveys, SurveySparrow has reshaped the feedback collection process for 8000+ companies in 108 countries.
Sign-up for free and experience the difference!
Click here: https://surveysparrow.com/
My Mom Doesn't Like the Font—Applying UX to Design Presentations for Better C...Sarah Mills
Designers are often faced with the tough task of presenting their work to clients, both internal and external. What do you do when the best feedback you get back is from secret stakeholders (like their mom) or is focused on the small details (like the size of the logo) rather than the larger design?
First of all, don't panic. Senior designer Sarah Mills, from Atlantic Media Strategies, has been in this situation before, and will share her personal experience and tips for applying UX thinking to getting meaningful feedback from stakeholders. Learn how to make the most of your client presentations and not get bummed out by comments from your client's mom.
SearchLove London 2016 | Stephen Pavlovich | Habits of Advanced Conversion Op...Distilled
Discover how you can increase the performance and velocity of your testing program. Stephen will share his experience at Conversion.com, the UK’s biggest conversion optimisation agency. You’ll learn how to develop a process for personalisation (and avoid the mistakes most people make), how to accelerate your testing (with an advanced framework for prioritisation), and how to run advanced tests on product and price.
[Elite Camp 2016] Phil Nottingham - CRO with Video: Tips, Tricks and TacticsCXL
Everyone knows video can be an incredibly powerful conversion tool, but few know the secrets of running lean and mean CRO campaign with video. Armed with data from studying the performance of Wistia's 10 million videos, Phil will explain how to get the most of the videos across your channels and will explain how video analytics data can be used to automate and improve your creative processes.
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Customer Service Excellence Powerpoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
What Has Your Donation Page Done for You Lately?: Testing, Optimization & Bes...donordigital
Mal Warwick | Donordigital Vice President Mwosi Swenson spoke with Jason Wilson of Share Our Strength and Dawn Stoner of Mal Warwick | Donordigital at the Direct Marketing Association Nonprofit Federation Washington Nonprofit Conference on February 27, 2015. Donation page optimization is the least-sexy part of online fundraising — yet investment in this area can mean real money (lots of it, in fact!) from the same traffic to your site. Learn how analytics-driven changes to donation pages that have raised tens of thousands of additional dollars at some of the largest nonprofit programs. Includes a quick review of the tools, technology and methodology needed for effective testing, then dives into best practices and real testing results — things you'd expect, things that you need to know, and things that surprised us all!
Your customers have transitioned from tethered and tolerant to mobile and multitasking. To meet customers’ ever-growing expectations, you must ensure their experiences are pain-free by delivering proactive and engaging interactions across the entire customer journey.
During this webinar, Engaging the Digital Customer: Experiences that Drive Revenue and Loyalty, industry analyst Paul Greenberg will discuss ways to increase customer value, including:
* Understanding how and when to interact with customers
* Considerations for systems of engagement
* Role of proactive engagement to drive revenue
* Detailed use case from strategy to implementation
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
What's going to happen to SEM when there's no such thing as mobile anymore? Chronicling the rise of voice search, how PWA's impact app campaigns and what we'll have to do in the future.
The Demise of Duplicate Data Webinar (Part 1)Cloudingo
The Demise of Duplicate Data:
Best Practices from Salesforce MVPs (Part 1)
Do you have a best practices plan in place for your Salesforce data?
Learn how Salesforce MVPs Geraldine Gray, Jason Paquette, and Kyla Longe suggest you configure and administer your Salesforce records and find out how these practices can transform your record keeping habits.
Topics of Discussion:
> Aligning your sales process to maximize data
> Safeguarding your data during migration
> How to protect your points of entry from duplicate data
> Non-profit expertise & gotchas
Positive Review Building And Reputation Protection for DentistsSmileSavvyInc
Scott Childress, Executive Director of Smile Savvy, provides stats for online reviews along with tips for dentists and dental practices who want to build their positive reviews.
Note: Raw presentation slides without notes.
If you want to start chopping your way towards your customers in this enormus digital jungle, then this is probably the best choice for your tour guide.
Presentation on Lean Analytics at MicroConf 2013. Understanding what metrics are the most value, when, for your type of business.
* What makes a good metric?
* Types of metrics (qualitative vs. quantitative, vanity vs. actionable, etc.)
* Lean Analytics framework
Shared a number of case studies: Airbnb, Buffer, ClearFit, OffceDrop and others.
Support Me! Driving Customer Satisfaction in the Subscription Economy (Subscr...Zuora, Inc.
Before the arrival of the Subscription Economy, Customer Support was often viewed as a necessary evil - the more incidents, the more problems you had. Silence was bliss. In today’s subscription economy, this paradigm has shifted. When a subscription customer is not engaging, they could be a potential churn risk. Marlene Summers, Director of Zuora Global Support, will demonstrate how you can re-define your approach to Customer Support to cultivate long-term customer relationships, which enabled Zuora to support over 500 customers with a 95% satisfaction rate.
The Only Metric That Matters by a Partner at Greylock PartnersProduct School
Product Management Event Held at the Product Conference in San Francisco.
Josh discussed how to figure out what products really matter and what metrics you can use to define how to do product development. The main goal for any product manager is to create a product that people wan to use. To get there you need to know what metric to follow. He revealed what the only metric that matters is.
Startup Metrics: The Data That Will Make or Break Your Business by Alistair C...Lean Startup Co.
If you’re being methodical about growth, analytics matters. For startups, analytics is about measuring the right metric, in the right way, to produce the change the business needs most at that point in time. That’s harder than it sounds: you need a solid understanding of your business model; an awareness of what’s most at risk; and a clear idea of where to draw the line between success and failure. Metrics measure not only the health of your business, but also your journey to product/market fit; the value of your company; and the reliability of your underlying infrastructure. Join Lean Analytics co-author Alistair Croll for an all-day, in-depth look at analytics, measurement, and working with data. We’ll cover:
The five stages of growth every company goes through, and how they guide your choice of metrics
Six business-model archetypes and their unique measurement challenges
What “good enough” looks like for fundamental metrics
How to think about cohorts, segments, percentiles, and histograms
Measuring and aggregating infrastructure KPIs such as latency and availability
Using the Lean Analytics cycle to improve through experimentation
This workshop is relevant for people working in standalone startups and for corporate entrepreneurs. It will combine presentations, case studies, and interactive discussion of the audience’s specific measurement challenges. Attendees need not be technical but should come armed with a basic understanding of web analytics, business metrics, and their current business model, plus a willingness to share with one another.
Similar to Fear The Walking Churn: A retention case study (20)
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
7. as a Platformfor Consumers for Teams
Single Version of Truth for Identity
Complete, Accurate Contact Info. Synced Everywhere.
FullContact
Cloud Address Book
Security
Transcription
Backups
Versioning
Cleansing & Correction Enrichment De-duplication & Merge Validation & Verification
Sync
Tagging Search
Sharing Storage
25. Define what
you’re solving
This means we track:
• New customer registration
• Customer upgrades to one of multiple
premium account plans
• Customer downgrades their account
• Customer deletes their account
28. Daily Response
Analysis
“Why are you deleting your account?” Percentage
Missing Features (General) 11.40%
Don’t Use 9.37%
Too Expensive 7.73%
Missing Features (Facebook) 7.34%
Technical Issues (General) 4.35%
Technical Issues (Messed Up Contacts) 3.57%
Usability 3.38%
29. Step 3 - Form Conclusions
(what’s the name of that method again?)
30. Software sucks!
“My contact list went crazy! Contacts got
duplicated in crazy rate to the degree my
phone stopped working. Its unfortunate, as
I really like your service, but still buggy!
Good luck and will be waiting till you fix
these issues.”
“Nothing worked. I lost over 100 contacts
by switching to this.”
31. If you’re going to charge on a monthly basis,
you need to show and prove value daily.
Day 1 Value Monthly Subscription =+