Jenn Lim is the CEO and co-founder of Delivering Happiness, a company focused on using business practices to increase happiness. The document discusses how Lim became passionate about happiness after experiencing personal hardships and success at Zappos. It summarizes Delivering Happiness' approach of using core values, transparency, vision, relationships, and culture to create happier companies and communities. Research is presented showing the business benefits of prioritizing employee happiness, such as increased sales, productivity, and profits. The presentation encourages applying these lessons to build sustainable brands and redefine how the world works.
Ready to build culture from the ground up? DH hosted a lunch-and-learn session on how culture can impact the success of your growing organization.
Together, we discussed the burning culture questions that keep you up at night such as:
• How to create and maintain a productive company culture as you scale
• How to resolve problematic areas that do not embody desired culture
• How to hire for and measure performance based on culture
In attendance were founders looking to develop a strong company culture from the start and leaders in Employee Experience, HR, Talent Management, Learning and Development, and People Operations.
To bring our coaches to your organization for a workshop, email us: culture@deliveringhappiness.com
Learn more: http://deliveringhappiness.com/services/
Ready to build culture from the ground up? DH hosted a lunch-and-learn session on how culture can impact the success of your growing organization.
Together, we discussed the burning culture questions that keep you up at night such as:
• How to create and maintain a productive company culture as you scale
• How to resolve problematic areas that do not embody desired culture
• How to hire for and measure performance based on culture
In attendance were founders looking to develop a strong company culture from the start and leaders in Employee Experience, HR, Talent Management, Learning and Development, and People Operations.
To bring our coaches to your organization for a workshop, email us: culture@deliveringhappiness.com
Learn more: http://deliveringhappiness.com/services/
When we talk about mindfulness at work, we often discuss specific practices that we can embed, like meditation. But what cultural pre-conditions are necessary or helpful to build a foundation for mindful practices to thrive? How do you build a mindful organizational culture where the individuals, teams, and organizational philosophy are uniquely experienced but still collectively aligned?
This workshop reveals how the tenets of mindfulness—namely awareness and intention setting—can be used to help design successful organizational cultures. The session will teach concrete tools to set intention and define purpose at three levels: individual, team, and organization. Brad Wolfe, from the Zappos-inspired culture consulting firm Delivering Happiness, will draw on his work with Twitter to provide a clear understanding of how to create a deeper sense of meaning and authenticity at work and how an organization can use a mindful culture as a unique competitive advantage.
Personal Emotional Connections is all about how you connect with your employees outside of the job they do and how you are connecting with your customers outside of the product they purchase. Relating to people on a human level.
Why culture is the life force of a great (international) businessMark Ralphs
A talk to students at University of Sussex's business school on the recent merger between UK company Good Rebels and Spanish digital group Territorio Creativo. Exploring the importance of cultural rituals in unifying a business across 4 timezones, 5 countries and 6 offices.
Delivering Happiness, The New Secret Ingredient by Sunny GrossoAudienceView
It’s no secret that company culture matters. The challenge is creating cultures that elevate business impact. The secret is a well-known, often misunderstood emotion that is becoming the biggest competitive advantage in today’s economy. Happiness. Research shows happy staff and volunteers outperform in every business measurement, from customer service to profitability. In this session, Sunny will challenge our personal definition of success and peek into the science of happiness, debunking myths that happiness is superfluous to business results. We’ll explore why emotions matter for live events and how to create a culture of happiness to elevate your customer experience. Sunny will end with clear actions you can use to improve your own happiness, customer experience and business results.
DH Coachsultant, Sunny Grosso speaks at Camp Vendini on developing a culture by design vs. a culture by default and the unexpected secret ingredient of happiness at work.
When we talk about mindfulness at work, we often discuss specific practices that we can embed, like meditation. But what cultural pre-conditions are necessary or helpful to build a foundation for mindful practices to thrive? How do you build a mindful organizational culture where the individuals, teams, and organizational philosophy are uniquely experienced but still collectively aligned?
This workshop reveals how the tenets of mindfulness—namely awareness and intention setting—can be used to help design successful organizational cultures. The session will teach concrete tools to set intention and define purpose at three levels: individual, team, and organization. Brad Wolfe, from the Zappos-inspired culture consulting firm Delivering Happiness, will draw on his work with Twitter to provide a clear understanding of how to create a deeper sense of meaning and authenticity at work and how an organization can use a mindful culture as a unique competitive advantage.
Personal Emotional Connections is all about how you connect with your employees outside of the job they do and how you are connecting with your customers outside of the product they purchase. Relating to people on a human level.
Why culture is the life force of a great (international) businessMark Ralphs
A talk to students at University of Sussex's business school on the recent merger between UK company Good Rebels and Spanish digital group Territorio Creativo. Exploring the importance of cultural rituals in unifying a business across 4 timezones, 5 countries and 6 offices.
Delivering Happiness, The New Secret Ingredient by Sunny GrossoAudienceView
It’s no secret that company culture matters. The challenge is creating cultures that elevate business impact. The secret is a well-known, often misunderstood emotion that is becoming the biggest competitive advantage in today’s economy. Happiness. Research shows happy staff and volunteers outperform in every business measurement, from customer service to profitability. In this session, Sunny will challenge our personal definition of success and peek into the science of happiness, debunking myths that happiness is superfluous to business results. We’ll explore why emotions matter for live events and how to create a culture of happiness to elevate your customer experience. Sunny will end with clear actions you can use to improve your own happiness, customer experience and business results.
DH Coachsultant, Sunny Grosso speaks at Camp Vendini on developing a culture by design vs. a culture by default and the unexpected secret ingredient of happiness at work.
Toss out that old stakeholder review proceess!Jill Christ
A new approach to the stakeholder review process: learn how to revolutionize the traditional design review process, by grounding projects in user-feedback.
This tutorial introduces about basic programming PHP. In this topic you'll learn how to code PHP and how to develop your first PHP application(Khmer Date)
Better Ventures Presentation at Digital Strategy Conference 2015 (Vancouver)
Crowdsourcing: 5 ways to a better business
+ What can you crowdsource and why
+ 3 entrepreneur tips
Crowdsourcing pioneer Shelley Kuipers, CEO & Founding Partner at Better Ventures shares her personal journey founding and globalizing a disruptive marketing technology startup.
Happy at Work Conference: Lessons on Engaging an Exciting GenerationDavid Bonifacio
This was my talk on engaging the Millennials or Generation Y. While many people are promoting worker happiness, I feel it's far more important to promote meaning and purpose in the office. Feel free to email me at david@nlv.com.ph.
Happy at Work Conference; David Bonifacio - Makati, Philippines PayrollHero
http://blog.payrollhero.com/2014/05/29/recap-happy-at-work-conference-makati-philippines/ - David Bonifacio's slide deck from the Happy at Work Conference in Makati, Philippines. Click the link for the video.
Macildowie's presentation on Success Through People on behalf of the CIPD in Leicester.
James Taylor and James Lawson plan to cover Macildowie’s ‘people’ journey over the past ten years, Why they believe that culture is critical, Tips to increase staff engagement, Insight into their own internal 'Talent Pool' L&D programme, Recruiting for behaviours rather than skills in order to hire Leadership potential, The importance of employer branding, Their thoughts on 'Generation y', Their Times 100 Best Companies to work for journey and ‘wellbeing’ in the workplace
Most entrepreneurial businesses fail. But causes like running out of cash or lack of product/market fit may representing underlying failures of focus, judgement, and presence. We explore these ideas and some tools to help.
From Real to Ideal: Envisioning and Moving Toward Your Best Culture [Culture ...Delivering Happiness
From measuring, to defining, living, and evolving. A successful company culture creates a positive, unique working environment where business and employees can thrive.
This workshop is co-facilitated by Kelsey Wong and Kent Frazier of Delivering Happiness begins by introducing the main elements of Happiness as a Business Model, including the concept of values-based culture as well as key elements from the science of happiness.
This interactive session emphasizes experiential learning and actionable takeaways that empower every participant to take both immediate and long-term action to build a plan for sustainable happiness at work. Bring meaning and insight into your organization’s culture and increase overall awareness in a fun and vibrant way. In this workshop you will:
- Use animal and habitat metaphors to peek behind conscious notions of the current and ideal culture.
- Elicit qualities and build a vibrant image of the ideal culture for your organization.
- Collaborate in small teams to build action items and present findings with real value.
- Reflect on bigger questions on your organization's impact and connecting your organization's culture to the greater planetary culture
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
5. • “WHEN I GET _____, I’LL BE HAPPY”
• “WHEN I ACHIEVE _____, I’LL BE HAPPY”
• LOTTERY WINNERS
• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE
HARDWIRED
TO SEEK
HAPPINESS.
YET WE’RE
SUPERBAD AT
PREDICTING
WHAT CAN
SUSTAIN IT.
7. MT. KILI
GREEN FIELD
Explored and
PrioritizedINTERNET
CONSULTANT
LAYOFF
LOSER
LOSS
GO
BEARS!
ZAPPOS
CONSULTANT
ROCK
BOTTOM REAL
LOSS
TIME
HAPPINESS
+
|
OH
@#$%
16. THE CULTURE BOOK
WHAT IS IT?
COMPLETELY UNEDITED
EXCEPT FOR TYPOS AND SPELLING
SNAPSHOT OF CULTURE EVERY YEAR –
WHAT’S GOOD, WHAT DO WE NEED TO
IMPROVE
STARTED AS CULTURE BOOK, NOW THE
BRAND BOOK TOO
JAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS DOESN’T SHIP
THERE
FOR A COPY, JUST EMAIL ME JENN@DELIVERINGHAPPINESS.COM
17.
18. CORE VALUES
AT ZAPPOS
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and a Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More with Less
9. Be Passionate and Determined
10. Be Humble
19. CULTURE AND CUSTOMER SERVICE
$2B* COMPANY
1999 – TODAY
NOV ‘09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION**
*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING
21. employees in the world
DISENGAGE
D
in lost
PRODUCTIVIT
Y
(U.S. alone)
Gallup 2012
22. AN EXPERIMENT IN
HAPPINESS AS A
BUSINESS MODEL
LESSONS LEARNED:
1.COMMITMENT
2.CORE VALUES
3.TRANSPARENCY
4.VISION
5.RELATIONSHIPS
6.THE RIGHT TEAM
AND CAN THEY BE
APPLIED TO YOU?
HOW?
23. 1. COMMITMENT
DO YOU WANT TO BUILD A
LONG-TERM, SUSTAINABLE
BRAND?
ARE YOU WILLING TO
COMMIT FINANCES,
RESOURCES, AND TIME TO
IT?
HOW LONG WILL IT BE A
PRIORITY?
24. 2. DEFINE YOUR
CORE VALUES
IT’S HARD.
START EARLY.
WHAT ARE YOUR
- COMPANY’S
- PERSONAL
CORE VALUES?
DO THEY ALIGN?
26. FOR
EMPLOYEES
WHAT’S THE
LARGER VISION AND
GREATER PURPOSE
IN THEIR WORK
BEYOND MONEY OR
PROFITS?
FOR
ENTREPRENEURS
WHAT WOULD YOU
BE PASSIONATE
ABOUT DOING IF
YOU DIDN’T FEAR
FAILURE AND
DIDN’T MAKE ANY
MONEY FOR 10
YEARS?
4. VISION
27. 5. BUILD
MEANINGFUL
RELATIONSHIPS
IT’S NOT ABOUT
NETWORKING.
IT’S ABOUT
CONNECTEDNESS.
IF YOU’RE INTERESTED, YOU
DON’T HAVE TO TRY TO BE
INTERESTING.
“IF THE PERSON
YOU’RE TALKING TO
ISN’T LISTENING, BE PATIENT.
MAYBE HE HAS A SMALL PIECE
OF FLUFF IN HIS EAR.”
–
28. 6. BUILD THE RIGHT
TEAM
HIRE SLOWLY.
FIRE QUICKLY.
HIRE/FIRE
BASED ON VALUES.
29. SOME FRAMEWORKS
LEARNED ALONG THE WAY…
WHAT DOES THE SCIENCE OF
HAPPINESS HAVE TO TELL US?
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAY…
30. SOME FRAMEWORKS
LEARNED ALONG THE WAY…
TOP 5 I WISH’ES IN LIFE
- BRONNIE WARE
TOP 5 REGRETS OF DYING
…THE COURAGE TO
EXPRESS MY FEELINGS.
…LET MYSELF BE
HAPPIER
…NOT WORKED
SO HARD
…STAYED IN TOUCH
WITH FRIENDS
I WISH
I HAD…
…THE COURAGE
TO LIVE TRUE
TO MYSELF,
NOT THE LIFE
OF WHAT
OTHERS
EXPECTED
#1
36. 550,000+ COPIES SOLD
20 LANGUAGES/COUNTRIES
2010 BEST OF LISTS
NPR MARKETPLACE
INC. MAGAZINE
NEW YORK POST
READWRITEWEB
AMAZON CUSTOMER FAVORITE
#1 BESTSELLER LISTS
NYTIMES
WSJ
AMAZON
BARNES & NOBLE
BORDERS
WHOA.
59. 39% MONTHLY SALES
92% UNPLANNED ABSENCE
HAPPINESS… DELIVERED.
– TOP 20 FASTEST GROWING E-COMMERCE COMPANY
60. 39% MONTHLY SALES
92% UNPLANNED ABSENCE
HAPPINESS… DELIVERED.
– TOP 20 FASTEST GROWING E-COMMERCE COMPANY
61. ALAMO DRAFTHOUSE
“COOLEST MOVIE THEATER IN THE WORLD” –
CONCEPT OF HIGHER PURPOSE WAS NONEXISTENT, WE WORKED ROBOTICALLY WITH
OUR VALUES AND MISSION. THE EXEC ALIGNMENT SESSION WITH DH CHANGED IT.
HAPPINESS… DELIVERED.
62. “With TOMS doubling in size within a year, we were trying to manage what it
takes to grow culture between the “original” team and the “new” team. After
Blake and team met with Tony, Jenn and Delivering Happiness we were inspired
to focus on culture. As a result we’ve launched our own core values and we’re
now all moving in the same direction!”
— Amy Thompson, Chief People Officer, TOMS
HAPPINESS… DELIVERED.
69. BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES,
PASSIONS AND PURPOSE
IMAGINE…
70. BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONS
AND PURPOSE
PRIORITIZE FOR
LASTING, SUSTAINABLE
HAPPINESS
IMAGINE…
71. …THEN DO.
CREATE CHANGE IN THE WORLD
MORE THAN WE EVER THOUGHT POSSIBLE…
WITH HAPPINESS!
THANK YOU!
Editor's Notes
WHAT DO CUSTOMERS EXPECT?
WHAT DO CUSTOMERS ACTUALLY EXPERIENCE?
WHAT EMOTIONS DO CUSTOMERS FEEL?
WHAT STORIES DO THEY TELL THEIR FRIENDS?
HOW CAN CULTURE CREATE MORE STORIES AND MEMORIES?
Does anyone know this guy?
72% unhappy. Either disengaged, working below potential, or actively sabatoging
1 in 7. Is it you? Is it person next to you? Your boss?
I don’t know what you say here, but I would say something like :
Paraphrase: Congrats…if you’re into this happiness thing, then good news! You’re already on the way through the first phase of the roadmap we use for our consulting work: the inspire phase. And that’s not a throwaway point…Inspiration is crucial. Until there is the feeling of possibility and shared inspiration, and an understanding of some of the facts that support it, you can’t create the momentum necessary to shift toward a sustainable happy culture. But once you and your organization have that inspiration, the sky is the limit.
You can then shift to the next phase: ”Assess”. ’You need to measure (quantitatively and qualitatively) your culture accurately to create a baseline measurement, which helps you to figure out what is working and what improvements can really be made. Traditionally, culture and happiness have been challenging to measure, s they were considered fluffy. But as we’ve shown today, we know it’s not. To that end, we’ve worked to offer two different surveys, one for culture and one for happiness…etc etc…
NOTE: I could also imagine some slide animiation
NOTE: In the notebook, you’ll find links for both assessments! Take them for a spin.
I don’t know what you say here, but I would say something like :
Paraphrase: Congrats…if you’re into this happiness thing, then good news! You’re already on the way through the first phase of the roadmap we use for our consulting work: the inspire phase. And that’s not a throwaway point…Inspiration is crucial. Until there is the feeling of possibility and shared inspiration, and an understanding of some of the facts that support it, you can’t create the momentum necessary to shift toward a sustainable happy culture. But once you and your organization have that inspiration, the sky is the limit.
You can then shift to the next phase: ”Assess”. ’You need to measure (quantitatively and qualitatively) your culture accurately to create a baseline measurement, which helps you to figure out what is working and what improvements can really be made. Traditionally, culture and happiness have been challenging to measure, s they were considered fluffy. But as we’ve shown today, we know it’s not. To that end, we’ve worked to offer two different surveys, one for culture and one for happiness…etc etc…
NOTE: I could also imagine some slide animiation
NOTE: In the notebook, you’ll find links for both assessments! Take them for a spin.
I don’t know what you say here, but I would say something like :
Paraphrase: Congrats…if you’re into this happiness thing, then good news! You’re already on the way through the first phase of the roadmap we use for our consulting work: the inspire phase. And that’s not a throwaway point…Inspiration is crucial. Until there is the feeling of possibility and shared inspiration, and an understanding of some of the facts that support it, you can’t create the momentum necessary to shift toward a sustainable happy culture. But once you and your organization have that inspiration, the sky is the limit.
You can then shift to the next phase: ”Assess”. ’You need to measure (quantitatively and qualitatively) your culture accurately to create a baseline measurement, which helps you to figure out what is working and what improvements can really be made. Traditionally, culture and happiness have been challenging to measure, s they were considered fluffy. But as we’ve shown today, we know it’s not. To that end, we’ve worked to offer two different surveys, one for culture and one for happiness…etc etc…
NOTE: I could also imagine some slide animiation
NOTE: In the notebook, you’ll find links for both assessments! Take them for a spin.
Formula was emerging … became secret sauce…
Tony was seeing, IT’S ALL ABOUT HAPPINESS!
not only in life, also in business
So he set out to incorporate as much happiness in new culture at zappos as he could
The idea of happiness as a business model was born