July 21, 2015 in Washington D.C., National Speakers Association Influence 2015 - Jenn Lim - Delivering Happiness

1. INFLUENCE 2015
WASHINGTON D.C.
21 JULY 2015
JENN LIM
CO-FOUNDER | CEO | CHIEF HAPPINESS OFFICER

3. HOW MANY PEOPLE
IN THE SPEAKING INDUSTRY
DOES IT TAKE TO CHANGE A
LIGHTBULB?

4. 7 TO INFINITY

5. 1 TO FIND/SECURE A VENUE
1 TO FIND THE SPEAKER
1 TO TAKE CARE OF AUDIO
1 TO TAKE CARE OF VIDEO
1 TO MAKE SURE THE LIGHT BULB WILL
ACTUALLY WORK

6. 1 SPEAKER
TO MAKE SURE THE ACT OF CHANGING
A LIGHT BULB IS VALUABLE / RELEVANT
/ INTERESTING

7. 1 TO INIFINITY
FROM AN
AUDIENCE OF ONE PERSON
TO AN
AUDIENCE OF INFINITY

8. HAPPINESS
+
PURPOSE

9. HAPPIER
EMPLOYEES
HAPPIER
CUSTOMERS=
SUCCESSFUL
COMPANIES
(& MEANINGFUL
LIVES)
=

10. WE CAN ALL BUILD
PROFITABLE
SUSTAINABLE
HAPPY
BUSINESSES
THE QUESTION IS…
HOW ?

11. QUICK POLL :)

13. TAKE A MOMENT TO THINK…
WHAT ARE
YOUR GOALS
IN LIFE

14. WHAT IS YOUR GOAL IN LIFE?

15. • “WHEN I GET _____, I’LL BE HAPPY”
• “WHEN I ACHIEVE _____, I’LL BE HAPPY”
• LOTTERY WINNERS
• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE
HARDWIRED TO
SEEK HAPPINESS.
YET WE’RE
SUPERBAD AT
PREDICTING
WHAT CAN SUSTAIN
IT.

16. REFLECTION
HOW DID
I GET HERE?
WHY AM I SO PASSIONATE ABOUT HAPPINESS?

17. MT. KILI
GREEN FIELD
Explored and
Prioritized
INTERNET
CONSULTANT
LAYOFF
LOSER
LOSS
GO
BEARS!
ZAPPOS
CONSULTANT
ROCK BOTTOM REAL
LOSS
OH
@#$%

18. “PEOPLE WILL FORGET WHAT YOU SAID,
PEOPLE WILL FORGET WHAT YOU DID, BUT
PEOPLE WILL NEVER FORGET
HOW YOU MADE THEM
FEEL.”
– MAYA ANGELOU

19. “A WOMAN’S
DREAM CLOSET…”
ZAPPOS
KENTUCKY WAREHOUSE

20. • EXPECTATIONS
• EXPERIENCE
• EMOTIONS
• STORIES
• CULTURE
PERSONAL
EMOTIONAL
CONNECTION

21. CULTURE
#1 PRIORITY?

22. HOW IS
CULTURE
#1 PRIORITY?
• HIRING FOR CULTURE
• 5 WEEKS OF TRAINING
• $4000 OFFER TO QUIT
• ZAPPOS CULTURE BOOK

23. CULTURE AND CUSTOMER SERVICE
$2B* COMPANY
1999 – TODAY
NOV ‘09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION**
*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING

24. BEST WORKPLACES
VS. S&P 500
GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010

25. employees in the world
DISENGAGED
in lost
PRODUCTIVITY
(U.S. alone)
Gallup 2012

26. AN EXPERIMENT IN
HAPPINESS AS A
BUSINESS MODEL
LESSONS LEARNED:
1. COMMITMENT
2. CORE VALUES
3. TRANSPARENCY
4. VISION
5. RELATIONSHIPS
6. THE RIGHT TEAM
AND CAN THEY BE
APPLIED TO YOU?
HOW?

27. WHAT DOES THE SCIENCE OF
HAPPINESS HAVE TO TELL US?
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAY…

28. HAPPINESS FRAMEWORK 1
LEVERS OF HAPPINESS

29. HAPPINESS FRAMEWORK 4
PARALLELS OF A GREAT BUSINESS AND HAPPINESS

30. 51%

TURNOVER
22%PROFITABILITY
 7.5YEARS
HEALTHIER &
LONGER LIFE
HARVARD BUSINESS REVIEW JAN-FEB 2012
PURSUING HAPPINESS, LYUBOMIRSKY ET AL
GALLUP 2013
HAPPIER
EMPLOYEES
HAPPIER
CUSTOMERS=
SUCCESSFUL
COMPANIES
(& MEANINGFUL
LIVES)
=

31. TIPPING POINT OF HAPPINESS
HARVARD BUSINESS REVIEW JAN-FEB 2012
BETTER RETENTION
SICK LEAVE 66%
BURNOUT 125%
TURNOVER 51%
MORE ENGAGEMENT
SALES 37%
PRODUCTIVITY31%
CREATIVITY300%
PROFITS22-33%



32. IF RESEARCH SHOWS
VISION
MEANING
HIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THAT
APPLY TO YOU AND YOUR
COMPANY?

33. FIRST…
THERE WAS
A BOOK

34. THEN…
THE BUS

36. WE HEARD FROM AROUND
THE WORLD
UNIFIED
BY THE SAME
VISION
NO MATTER WHAT
• BACKGROUND
• CULTURE
• IDEAS
• JOB
HAPPINESS

37. HOW WE CHANGE THE WORLD?
PCC.
PEOPLE
COMPANIES
COMMUNITIES

39. HAPPIER COMPANIES
HAPPINESS AT WORK SURVEY

40. WHAT MAKES HAPPY WORK?

41. WHO? ME-WE-COMMUNITY

42. 39% MONTHLY SALES
92% UNPLANNED ABSENCES

HAPPINESS… DELIVERED.
– TOP 20 FASTEST GROWING E-COMMERCE COMPANY

43. HOW? ONE PCC AT A TIME

44. HOW CAN WE HELP?
FOR:
CULTURE BOOK
SURVEY LINK
COPY OF THE PRESENTATION
JOINING OUR COMMUNITY
QUESTIONS
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

45. BE TRUE TO OUR WEIRD SELVES
IMAGINE…

46. BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONS
AND PURPOSE
IMAGINE…

47. BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONS
AND PURPOSE
PRIORITIZE FOR LASTING,
SUSTAINABLE HAPPINESS
IMAGINE…

48. …THEN DO.
CREATE CHANGE IN THE WORLD
MORE THAN WE EVER THOUGHT POSSIBLE…
WITH HAPPINESS!
THANK YOU!