DH Coachsultant, Sunny Grosso speaks at Camp Vendini on developing a culture by design vs. a culture by default and the unexpected secret ingredient of happiness at work.

1. DELIVERING HAPPINESS
THE NEW SECRET INGREDIENT
SUNNY GROSSO | AUGUST 2016

2. @DHMovement

3. hipster
selfie
purpose
cougar
culture
legacy innovation
foodie
empathy
happiness
humblebrag
WHICH WAS WORD OF THE YEAR?

4. culture
THE WORD IS OUT!
* 3x Higher Cumulative Stock Market Returns , Russell Investment Group, GPTW 2015

5. CULTURE BY DESIGN

6. SUCCESS IS ABOUT CULTURE
‘ Every company has a culture, every family has a culture.
How inten9onal are you about that culture?’

7. $1.5B ON CULTURE IN 2016
87% OF THE WORLD
GALLUP 2014

8. DON’T KNOW THERE’S A PROBLEM
DON’T KNOW WHAT TO DO
SUPERFICIAL FIXES
CULTURE BY DEFAULT

9. THE COST
$550B
IN THE US
GALLUP 2014

10. W H A T ’ S T H E
A N S W E R ?

11. X
WHAT I LEARNED
…
WOOHOO!
50M, 100M...

12. …
39% MONTHLY SALES
92% UNPLANNED ABSENCE
ññ
300 COMPANIES, 30 COUNTRIES
CULTURE CONSULTING
REALTRUCK, TOP ECOMMERCO COMPANY

13. W H A T M A K E S
GREAT CULTURE?

14. …
CULTURE IS INSIDE OUT
35% OF MANAGERS ARE ENGAGED
LEADERS GO FIRST
GALLUP 2014

15. CO-OWNED
ASK.

16. 30 CINEMAS ONE MISSION:
TO SAVE CINEMA
rector of Ti
COMMITTABLE
• NO CELL PHONES
• SERVICE IN THE THEATRE
• FOOD & BOOZE THAT MATCH MOVIE GENRE
“COOLEST MOVIE THEATER IN THE WORLD” –

17. WHAT ARE
YOUR GOALS
IN WORK/LIFE?
NO.1 LEARNING…
(SECRET INGREDIENT)

18. Promotion Hi-pay Job Tinder Lose
Weight

19. I’LL BE HAPPY WHEN I GET _________.
OUR BRAINS ARE
HARDWIRED TO SEEK
HAPPINESS
YET WE’RE SUPERBAD
AT PREDICTING
WHAT WILL SUSTAIN IT

21. SUCCESS HAPPINESS
?

22. HAPPINESSSUCCESS

23. BRONNIE WARE, TOP 5 REGRETS OF DYING
…THE COURAGE TO
EXPRESS MY FEELINGS
…LET MYSELF
BE HAPPIER
…NOT WORKED
SO HARD
I WISH
I HAD…
…THE COURAGE
TO LIVE A LIFE
TRUE TO MYSELF,
NOT THE LIFE
OTHERS
EXPECTED
#1
…STAYED IN TOUCH
WITH FRIENDS
TOP 5 I WISH’ES IN LIFE

24. HOW DO WE CHANGE
I WISH TO I LIVED?
TOP 5 I WISH’ES IN LIFE

25. BUT ONLY 10%
HAPPINESS IS PREDETERMINED

26. BRAINS PROCESS
40 BITS PER SECOND
BUT WE RECEIVE
11M BITS PER SECOND
MIT TECHNOLOGY, 2009
IT’S ABOUT WHAT WE FOCUS ON

27. SEE THE NEGATIVE
FOCUS ON NEGATIVE
[PESSIMISM]
11M BITS >>
SEE BOTH
FOCUS ON POSITIVE
[RATIONAL OPTIMISM]
GOOD
BAD
WEIRD
≠ HAPPY ALL THE TIME!

28. WE DO OUR BEST
WORK HERE!
MORE
CREATIVE!
INNOVATIVE!
COLLABORATIVE!
ADAPTIVE!
PRODUCTIVE!
FOCUS ON POSITIVE

29. WE ARE ALWAYS
EITHER AFFECTING
OR INFECTING
OTHERS
LET’S TRY!
EMOTIONS ARE CONTAGIOUS

30. EFFECTS OF HAPPINESS ON WORK

31. MIHÁLY
CSÍKSZENTMIHÁLYI
a
HAPPINESS FRAMEWORK 1
3 TYPES OF HAPPINESS
BUT…

32. S O H O W
DO WE DO THIS
S U C C E S S F U L L Y ?

33. MAIN INGREDIENTS
FOR A CULTURE OF HAPPINESS
VALUES
PROGRESS
CONTROL
CONNECTEDNESS
PURPOSE

34. 1. CORE VALUES
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and a Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More with Less
9. Be Passionate and Determined
10. Be Humble
Unique
Support Core Biz
Lived Inside Out
Measured

35. 3. Create FUN and a Little WEIRDNESS
IW, CO-OWNED, 360’S
HIRE, MEASURE AND FIRE

36. SHIFT MANAGER
FRIES, GRILL
LETTUCE
I HAVE A JOB
2. SENSE OF PROGRESS
PROGRESS TOWARD MEANINGFUL GOALS

37. WANT
GRATITUDE
DAILY
10%
EXPRESS
GRATITUDE
DAILY
88%
TIP: SHARE GRATITUDE
LEADS TO RECOGNITION. CELEBRATION. APPRECAITION.
Source: Kaplan. 2012, John Templeton Foundation Gratitude Report
LET’S PRACTICE!

38. 3. SENSE OF CONTROL

39. 4
Apply
the Science
min Lunch Line?
WITH PATRONS
4. CONNECTEDNESS
PEOPLE WITH A GOOD FRIEND AT WORK ARE 7X MORE ENGAGED
INTERNALLY

40. • EXPECTATIONS
• EMOTIONAL NEEDS
• EXPERIENCE
BEYOND CONNECTION
PERSONAL
EMOTIONAL
CONNECTION

41. PAID TO BE TREATED WELL
• MEET EXPECTATIONS!
CREATE AN EXPERIENCE
• EMOTIONS ARE THE FOUNDATION
• LEAVE WITH POSITIVE EMOTIONS
CUSTOMER EXPERIENCE
PERSONAL
EMOTIONAL
CONNECTION

42. 5. HIGHER PURPOSE

43. HIGHER PURPOSE @ CHARITY WATER

44. TIP: EXTEND TO COMMUNITY
SHARE PURPOSE & VALUES

45. W H A T N E X T ?

46. ASK
CULTURE BY DEFAULT OR BY DESIGN?

47. WHAT ARE YOUR
- PERSONAL VALUES
HOW ARE YOU LIVING THEM?
- COMPANY VALUES
ARE THEY CLEAR? LIVED?
- DO THEY ALIGN?
DEFINE YOUR VALUES

48. TOOL FOR YOU
HAPPINESS AT WORK SURVEY

49. SURVEY
NEWSLETTER
THIS PRESENTATION
SUNNY@DELIVERINGHAPPINESS.COM
FOR TOOLS
@DHMovement
ONE THING I WILL DO IS ___________ .

50. “PEOPLE WILL FORGET WHAT YOU SAID,
PEOPLE WILL FORGET WHAT YOU DID,
BUT PEOPLE WILL NEVER FORGET
HOW YOU MADE THEM
FEEL.”
– MAYA ANGELOU

51. WHAT IS ONE THING YOU WILL DO?

52. …THEN DO.

53. SURVEY
NEWSLETTER
JUMPSTART YOUR CULTURE TOGETHER
SUNNY@DELIVERINGHAPPINESS.COM
ONE THING I WILL DO IS ________.
@DHMovement

54. THANKS!
SUNNY GROSSO
SUNNY@DELIVERINGHAPPINESS.COM