6. Newsflash!!
!
American Express Global Travel!
Create & Sell pleasurable experiences.!
!
Delivering Happiness!
!
!
One Network!
ONE DREAM!
7. WHEN I GET ______ I WILL BE
HAPPY!
OUR BRAINS ARE
HARDWIRED TO SEEK
HAPPINESS.
YET WE’RE SUPERBAD
AT PREDICTING
WHAT CAN SUSTAIN IT.
LOTTERY WINNERS
TERMINALLY INJURED
12. Today!
1. STORY of Tony Hsieh, CEO of Zappos.com
& his journey to Deliver Happiness
2. SCIENCE & SECRETS behind his success
3. WHY it matters to you and your business
$!
Stretch Break
4. The DH Model & Frameworks
5. Your roadmap to profits, passion & purpose
24. 87% UNHAPPY AT WORK!
*
Gallup
State
of
the
Global
Workplace
2013
25.
26. STORY OF
SCIENCE & SECRETS
WARNING!
Happiness increases &
results are larger than they
appear (in the rearview
mirror)
WHY IT MATTERS
27. WHY?
WHY ARE WE SO SUPERBAD
AT PREDICTING
OUR HAPPINESS?
SHORT TERM IS EASY
WE’VE BEEN GIVEN A FORMULA…
WE’VE BEEN TOLD…
WHEN I GET _______ I WILL BE HAPPY!
30. FAST FORWARD:
TOP 5 REGRETS IN LIFE
1. I WISH I HAD THE COURAGE TO LIVE A LIFE TRUE TO MYSELF,
NOT THE LIFE OTHERS EXPECTED OF ME
2. I WISH I HADN’T WORKED SO HARD
3. I WISH I’D HAD THE COURAGE TO EXPRESS MY FEELINGS
4. I WISH I HAD STAYED IN TOUCH WITH MY FRIENDS
5. I WISH I HAD LET MYSELF BE HAPPIER
*
Bronnie
Ware,
Pallia<ve
Care
Nurse
for
pa<ents
in
last
12
weeks
of
life
31. FAST FORWARD:
WHAT WILL YOUR ULOGY BE?
*
Bronnie
Ware,
Pallia<ve
Care
Nurse
for
pa<ents
in
last
12
weeks
of
life
32. IN LIFE
AND
AT WORK ?
HOW CAN WE
BE BETTER
HAPPINESS…Does it make SENSE!?!
37. BUSINESS SENSE
THE PARALLELS OF A GREAT BUSINESS AND HAPPINESS
BUSINESS
LIFE
REALIZATION!: The Same Model CAN Apply!
38. BUSINESS SENSE
$0 to $3 BILLION*
NOV ‘09 AMAZON ACQUIRES ZAPPOS
$1.2B
$3
B
ZAPPOS
39. BUSINESS SENSE
BEST WORKPLACES vs S&P 500
FOCUS ON CULTURE & EMPLOYEE WELL BEING
40. BUSINESS SENSE
HIGHER PURPOSE = HIGHER PROFIT!
!
BRANDS!
GROWING FASTEST !
50 OUTPERFORMED TOP PERFORMERS…EXPONENTIALLY! !
!
41. Happiness & Wellbeing
Values & Higher Purpose
Accenture
Amazon.com
Apple
Coca Cola
Google
Petrobras
Samsung
Starbucks
Zappos
IBM
42. MAKES SENSE
effects of happiness on business
Results based on median results of happiest co’s vs least happy co’s
43. NICE TO HAVE?
or MUST HAVE?
MILLENIALS RISING
1. WORK LIFE INTEGRATION
2. QUALITY OF LIFE OVER MONEY & STABILITY
3. TRANSPARENCY = TRUTH (social media)
48. “GET THE CULTURE RIGHT
THEN EVERYTHING ELSE
WILL FALL INTO PLACE”
AEGBT!
!RECRUIT & RETAIN the RIGHT EMPLOYEES!
DO THINGS RIGHT vs DO THE RIGHT THING!
50. Make Happy Work™ Model
CULTURE
• DNA of co.
• Core Values
• Behaviors /
Best Practices
51. CULTURE AND GROWTH
GROWTH
…
COMPLEXITY
FREEDOM
&
AUTONOMY
%
HIGH
PERFORMING
EMPLOYEES
52. CORE VALUES DEFINE CULTURE
1. Deliver WOW Through Service!
2. Embrace and Drive Change!
3. Create Fun and a Little Weirdness!
4. Be Adventurous, Creative, and Open-Minded!
5. Pursue Growth and Learning!
6. Build Open and Honest Relationships With Communication!
7. Build a Positive Team and Family Spirit!
8. Do More with Less!
9. Be Passionate and Determined!
10. Be Humble!
ZAPPOS 10 CORE VALUES
CO-‐OWNED,
ALL
KNOW!
#1
WOW
EVERYDAY
WORD
53. CORE VALUES COMMIT, HIRE & FIRE
#1
IW
:
ON
SCALE
1-‐10,
HOW
WEIRD?
CVs
GUIDE
BEHAVIORS
EVERY
DAY!
55. Culture of Values
Ø How do we define our Culture?
Ø How do we define our Values?
Ø Do we check for Alignment??
Ø How important is our company culture?
Reality vs. Ideal
59. AEGBT
Service
Delivery
Network
EMPLOYEE
ENGAGEMENT
Ini<a<ves
TRAVEL
CONSULTANTS
TEAM
LEADERS
MANAGEMENT
Management
onsite
and
virtual
site
visit
for
home
based
employees.
Annual
TeamWorks
event
Business
Reviews
Leadership
Training
Recogni<ons:
Pacese_ers
Employee
survey
and
feedback
from
employee
advisory
board
Coaching
&
Mentoring
60. AEGBT
Service
Delivery
Network
EMPLOYEE
ENGAGEMENT
Ini<a<ves
TRAVEL
CONSULTANTS
TEAM
LEADERS
MANAGEMENT
Management
onsite
and
virtual
site
visit
for
home
based
employees.
Annual
TeamWorks
event
Business
Reviews
Leadership
Training
Recogni<ons:
Pacese_ers
Employee
survey
and
feedback
from
employee
advisory
board
Coaching
&
Mentoring
61. SENSE OF PROGRESS
COACH & MENTOR
TRAIN & DEVELOP RECOGNIZE & REWARD
ü ENGAGEMENT
ü EMPOWERMENT
ü LEADERSHIP DEVELOPMENT
ü TEAM STRENGTH
Results in:
62. SENSE OF CONTROL
ü TRUST
ü AUTONOMY
ü INNOVATION
ü LEADERSHIP
Results in:
63. 1 2 Science of Happiness
Ø Connectedness
How do people in our company connect?
How can we expand and improve these connections?
Ø Sense of Progress
How do employees perceive progress & growth in our
company? Do they have a clear path to learn, grow
& evolve?
Ø Sense of Control
What are the levels of TRUST?
How do they perceive autonomy & control
(positions / decisions) ?
64. Make Happy Work™ Model
Higher Purpose
• Meaning + Vision
• Greater than ME
• Collective Passion
• Job? Or Calling?
• More imp than $
65. HIGHER PURPOSE
ü GIVES MEANING TO WORK
ü INSPIRES EMPLOYEES & CUSTOMERS
ü GUIDES COLLECTIVE VISION & PASSION
Results:
ONE NETWORK. ONE DREAM. Dream BIG!!
73. 3. DEFINE
Let’s define what’s best for us…& launch!
Ø Core Values (personal, team, company)
Ø Higher Purpose
Ø Frameworks of Happiness
& Wellbeing
74. Happy ME™ = inspired leader
1 The
Power to
Choose
2
Pay It
5Forward The power
Being an
Inspired
Leader
3The Wonder
of Uncertainty
Personal
Higher
Purpose 4
of Thoughts
& Emotions
75. 4. LIVE & EMBED
Now we’re really on a roll!
Ø Live & Embed culture and frameworks
into day-to-day
ü HR Systems / Processes
ü Performance Management
ü Coaching & Mentoring
ü Reward & Recognition
76. BIG TIP
FOCUS ON MANAGERS & TEAM LEADERS
AMPLIFY CULTURE
People join great companies and leave bad
managers
77. 5. EVOLVE
Let’s learn, grow & evolve together!
Ø Re-measure
Ø Deepen Core Values
Ø Increase Happiness & Wellbeing
Ø Strengthen Best Practices
HAVE FUN
CELEBRATE!
80. PASSION & PURPOSE
What’s the larger VISION
& GREATER PURPOSE in
their work, beyond
$$ or Profits?
WHAT WOULD YOU BE
PASSIONATE ABOUT DOING
If you didn’t fear failure?
If you could wave a magic wand?
ENTREPRENEURS
82. THEN DO.
Create change in the world more than we
ever thought possible… with happiness.
THANK YOU!
83. QUESTIONS?
CULTURE BOOK
VHP COMMUNITY
CHAT@DeliveringHappiness.com
TO LEARN MORE
CULTURE@DeliveringHappiness.com
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT
