Ashok Sharma is a mid-level professional with over 5 years of experience in government project operations, training and development, inventory management, SLA management, and strategic planning. He holds a B.Tech in Computer Science and is pursuing ITIL certification. Currently working as Manager of Operations at Link Point Infrastructure Pvt. Ltd. in Hyderabad, India, his responsibilities include project workflow planning and management, production, inventory, dispatch, collections, account management, MIS reporting, and more. He has extensive experience in EDP operations, client relationship management, and general administration.

1. ASHOK SHARMA
Email: ashok.2188@gmail.com Mobile: +91-9672977299, +91-9100026749
Current City: Hyderabad
Performance driven Professional with 5+ years of experience in Government Project
Operations /Training & Development/Inventory & Accounting/SLAs/SOP/MIS
Management/Strategic Planning/PMO Methodologies
ACADEMIC & IT QUALIFICATIONS
 B. Tech. (Comp. Science) from Rajasthan Technical University, Kota
 Proficient in MS-Office and all Windows Operating systems.
 Pursuing ITIL Certification.
PROFESSIONAL STRENGTHS
 Project Management • Process/Workflow design • Liasoning/Client Relationship
 Strategic Planning • SLA/SOP Management • Team Building & Mentoring
 EDP Operations • Training and Development • Problem Solving & Troubleshooting
 Delivery Management • General Administration • Data Monitoring/Analysis/Evaluation
 Cash Flow Management • PMO Methodologies • Stock /Inventory/Logistics Operations
SYNOPSIS
 Mid-level professional with over 5+ years of experience with strategic planning in daily operations, SLA
Management, Quality Control & Team management in Govt. Projects sectors.
 EDP & Operations, Backend operations, Planning & Development activities in e-governance projects
 Key Planner, Strategist Implementer with demonstrated abilities in devising Daily Operations
 An effective Communicator with excellent relationships & interpersonal skills
 A thorough professional with a proactive attitude, capable of generating new design solutions/ideas
 Expertise knowledge in Project designing, developing and implementing with high success ratios
 An out-of-the-box thinker with excellent leadership skills and demonstrated abilities to meet sharp
deadlines and working with high level of confidence under pressure situations
 Interact easily with people of diverse backgrounds, cultures, and professional levels. Excellent
understanding and ability to accommodate individual learning styles
 Successful track record of devising and implementing strategies enhancing organizational profitability
 Pre-planning, directing, co-ordination and controlling work flow to ensure high productivity levels
 Ensures high-end customer satisfaction levels through various service areas, and also retention of clients
who wants to exit from contracts
 Highly experienced in end user lifecycle data management from date of inception with all related
confidential and other government related information with resolved queries
CAREER HISTORY
 Jun 2015 to till date -- LINK POINT INFRASTRUCTURE PVT. LTD., -Manager - Operations
 Mar 2014 to Jun 2015 -- RADIANT HAROTI INDUSTRIES INDIA LTD., (RHIIL) -State Project
Coordinator
 Nov.2011 to Mar 2014 -- VTMC PVT.LTD. (GROUP COMPANY RHIIL)- Project Manager
 Dec 2010 to Sept.2011 -- TELEPERFORMANCE, Technical Support Executive
KEY RESULT AREAS
Project Workflow Planning & Management:-
 Precision in setting out quality standards for various operational areas, implementing quality systems &
procedures to facilitate a high-quality customer experience, while adhering to the SLA and SOPs
 Expertise knowledge in preparation of SOPs as per the workflow management and process design
 Mapping client’s requirements, attending / conducting business user meeting, project planning & scheduling
providing them customized business solutions
 Ensuring that all workflows have been auctioned within the SLA and providing satisfactory services within
TAT according to the prescribed work plans
 Identified training needs & prepared training schedules/plans & training material for easier learning process
 Prepared and Monitored complete induction/training modules to all new/regular employees at regular
intervals to improve their individual performance levels
 Strengthening the entire project workflow monitoring process by incorporating qualitative measures to meet
the contractual commitments of the client
 Played Key role in the entire recruitment of the company for suitable and qualified professionals
 Conducted workshops with detailed analysis in power point presentations on related training topics/modules
to setting out quality standards for various operational areas to ensure a high-quality customer experience

2.  A Keen planner & implementer with track record of developing operations polices/norms, systems &
controls, schemes & training standards, also introducing new methods, conducting workshops and training
programs with focus on enhancing quality levels
 Conducting performance improvement analysis to constantly analyze data for improvement in optimal
utilization of resources and also performing cost-benefit analysis and identifying cost saving measures
Production/Inventory/Dispatch/Collections/Accountability:-
 Complete planner in daily production capacities according to the daily schedule planner
 Experience in dispatch activities of produced material and preparing delivery plans as per the SLA
 Dispatching material on daily basis to the scheduled areas with proper inventory and waybills and
confirming the same from the branch operations team.
 Branch team will update in ERP after receiving the material, then SMS will send to concerned end user.
 Preparation of monthly procurement of material from HO, according to the monthly sales assumptions
 Perfect planning in daily production and distribution of the material as per the SLA and SOP
 Managed day-day collections of HSRP with on-time deposits of the same into ESCROW account.
Liasoning / Client Relationship & Management:-
 Maintaining good working relationship with Government officials with in local areas and also at their
corporate level to discuss any issues / concerns raised
 Playing Vital Role as Authorized representative of organization having good relationship with the Client
management includes top officials like Directors, TC and other government officials as well
 Implementing new changes in the process as per the client /government requirement/suggestions and
exploring innovative ideas to easier & high satisfactory levels
 Reviewed the new mutual benefit plans with Higher Authorities to get suggestions / changes to maintain
smooth / satisfactory functioning of the working environment
 Retention of clients who wants to exit from our services by providing special support and resolving their
queries & complaints before TAT and also showcasing him the productive results
MIS Reports/SOP/Data Analysis and Monitoring:-
 Expertise knowledge in data management both physical and electronically with complete life cycle and
submitting the same as and when required by the Govt. Department.
 Understanding and analyzing present system of data collection flow & reporting, initiating new approaches
to improve accuracy in reporting
 Designing innovative and compatible new MIS reports in close coordination with core technical and Non-
technical operation teams
 Maintaining high level of integrity in collection of data and analyzing according to the SLA’s and PIA
 Coordinating with program implementation and core operational team of both technical and non-technical in
monitoring the district level units for smooth functional operations
 Implemented customer feedback mechanism for continuous evaluation and improvements towards
successful running of project for high satisfaction levels of customers
 Played a key role in developing and executing sound monitoring and evaluation strategies to improve
quality in program and setting up a powerful monitoring and evaluation system
 Responsible for maintaining technical content and integrity of the M&E system and make optimal use of
information technology
 Preparing special/customized reports and serving client immediate/ high priority requirements
 Conducted review meetings with team and discussing & preparing action plans for successive months to
maintain smooth functioning of the work.
 Conducted Employees appraisal on time and increased the employee’s standard
 Preparing cost effective Budget plans according to the company requirements within budgeted funds.
BMDC (Biometric Data Centre) Management:-
 Ensure the uploading of Biometric Data on Server before deadline as per UIDAI Standards.
 Analyze and determine appropriate layout of all equipments in data center with help of balancing
And cooling.
 Monitor and supervise all data center solutions.
 Assist various departments in installations and removal of data center hardware as per
requirement.
 Document all power and space schematics and ensure accuracy in same.
 Oversaw capacity planning, perform power audits and ensure appropriate supply of power to all
Equipments.
 Maintain access of data to data center and ensure appropriate backup of data on available
servers.
 Monitor all issues and escalate issue to appropriate department to ensure effective resolution.
 Ensure compliance schedule for everyday operations.

3. EDP Operations & General Administration:-
 Demonstrating knowledge in EDP project management in all government projects operations to team.
 Perfectly identifying Vendors/Suppliers for all internal requirements like Office infrastructure, Stationery,
Facilities, Postal, and Logistic Services
 Complete Vendor management to look after the total purchases, and producing high negotiation skills
 Successful track record of devising and implementing strategies enhancing organizational profitability
 Pre-planning, directing, co-ordination and controlling work flow to ensure high productivity levels
 Building good relations with external suppliers/vendors, service providers and the local authorities
 Capable of working in a challenging & competitive environment utilizing analytical and logical skills for
constructive growth
 Exposure to HR management functions, Total Asset management
ORGANIZATIONAL EXPERIENCE
Link Point Infrastructure Pvt. Ltd., Hyderabad (E-governance Project of State Transport
Department, HSRP)
Manager – Project Operations for AP and Telangana (Jun 2015 to till date)
Responsibilities:
 Handling 500cr project of both Andhra Pradesh & Telangana states and directly reporting to CEO.
 Leading e-governance project of High Security Registration Plate (HSRP) of State Transport Department
 Controlling 125 branches complete day-to-day operations includes (Collection, Production, Inventory, IT, HR
and Accounts) of both states with 100% accuracy and zero compliance
 Leading a large team of highly experienced professionals includes GM – Operations, Head – IT, DGM –
Accounts and AGM - HR for both states and including their next level team of 500 blue colored members
 Interacting with Top officials in government like Transport Commissioner, Principal Secretary Transport and
other senior officials regarding the process of the HSRP project
 Perfect planning in daily activities like Collection, production, distribution and affixation as per the PIA
 Commanding control and co-ordination over all segments like HR, Operations, IT, Production and Accounts
 Discussing with IT development team to incorporate changes in application as and when required
 Conducting periodical review meetings with all departments and making necessary improvement plans
 Planned and implemented new ONLINE COLLECTION PROCESS with HSRP at dealer level with various
banking payment gateways.
 Responsible for service delivery with standards and quality as per the agreement, mandatory compliance
reports submission and maintaining healthy relationship with department officials
 Attending regular review meetings with government officials regarding HSRP project and submitting
required reports and information as per the schedules and implementing required changes
 Conduct research on best practice methodologies in terms of PMO design, systems, processes and policies
and contribute in building the capability.
 Successfully handling government official visits to production centers, and ARAI quality checks as per the
COP standards and got certified 11 times.
Achievements:
 Ranked as Top Performer for the year 2015-2016.
 Successfully Implemented the Online Collection Process at Dealer Level in entire Telangana.
Radiant Haroti Industries India Ltd. (RHIIL), Delhi
State Project Coordinator – UIDAI ADHAAR Project (Mar 2014 to Jun 2015)
Responsibilities:
 Coordinating with the Projects Team, Finance team and the Clients.
 Planning and Monitoring Projects closely and ensuring they are implemented within stipulated
budgets, on time and delivering highest quality standards.
 Working from the office as well visiting Sites for supervision and monitoring.
 Managing material procurement, manpower and financial resources applicable to Projects.
 Vendor management.
 Managing project deliverables in line with the project plan.
 Resolving cross-functional issues at project level.
 Liaises with, and updates progress to, operations/senior management, government officials.
 Managing project scope and change control and escalating issues where necessary.
 Help the Projects Head to implement multiple and complex projects and guide subordinates towards
optimum performance.
 Meetings with the clients for technical inputs.
 Prepare monthly budgets centre-wise/operation wise and submit to the management sufficiently
In advance for allocation of funds.
 Submission of daily activity report and daily productivity report.

4. VTMC Pvt Ltd, (Group Company RHIIL)
Project Manager (Nov. 2011 to Mar 2014)
1. Project Name: - NPR-40 Biometrics (March 2013- March 2014)
(E-Governance Project of Uttar Pradesh State)
Responsibilities:
 Maintaining the flow of the project and making on the spot-decision (financial/non-financial) to settle
Issues.
 Co-ordination with District Coordinators to check vendor progress
 Monitoring the recruitment process at the district level for the DBA/Operators/Supervisors and to ensure
the certification process
 Planning for starting of camps with proper assets at districts.
 Prepare monthly budgets centre-wise/operation wise and submit to the management sufficiently
In advance for allocation of funds.
 Select and hire consultants wherever required based on specific project deliverable and monitor their
works.
 Submission of daily activity report and daily productivity report.
2. Project Name: - Socio Economic Caste Census (SECC) (Nov. 2011 to March 2013)
(E-Governance Project of Rajasthan and Uttar Pradesh State)
Responsibilities:
 Planning for starting cataloguing within the timelines at districts
 Prepare monthly budgets centre-wise/operation wise and submit to the management sufficiently
 in advance for allocation of funds.
 Select and hire consultants wherever required based on specific project deliverable and monitor their works.
 Monitoring the recruitment process at the district level for the DBA and charge centre incharge
 Co-ordination with DC to check vendor progress
 Submission of daily activity report and daily productivity report
 Sourcing vendors in districts where there are no vendors.
 Maintaining the flow of the project and making on the spot-decision (non-financial) to settle Issues.
 Liasioning with govt. authorities at district level.
 Monitoring the progress of DEO recruitment for each charge centre based on the number of Ebs in each of the
centre.
2. Teleperformance, Jaipur – Technical Support Executive (Dec.2010 to Sep.2011)
ReResponsibilities:
 Assisting Blackberry customers with technical support.
 Providing GPRS, EDGE, 3G, Modem etc. technical support to customers.

Awards & Achievements/Co-Curricular Activities:
 Participated in National level Inter-College Tech-Fest NUCLEUS (Concoct).
 Participated as a Coordinator in an International Event “Hot Air Balloon Safari” in Pushkar
 International Fair 2010 with International Pilots (Mr. Ian Sharpe & Carol Sharpe, England)
licensed by Ministry of Civil Aviation & supported by Department of Rajasthan Tourism.
 Runner- up in Volley-ball Inter- College Competition.
 Senior Volunteer in National level inter-college tech-fest NUCLEUS.
 Participated in Technical Event TECH-LAUNCH held in GOVT. ENGG.COLLEGE, KOTA in Model
Exhibition.
 Participated in Cultural Week Decoration as a Head Coordinator in College.
 Won First prize in Ball-Throw Competition in School.
 Played two times Basket-Ball Clusters organized by C.B.S.E.
Trainings Undertaken:-
Organization : Instrumentation Ltd., Kota
Duration : 4 Weeks
Area of work : UPS, PCB, TELECOM, IT CENTERS.

5. Project & Seminar:
1. Seminar on “TELEPORTATION” technology in B. Tech (7th Semester).
2. Project Name : POST ADVERSTISEMENT
Web Technology : ASP.NET(C#), JavaScript, HTML, AJAX
Database : MY-SQL
Computing Skills:-
Operating Systems : Windows 9X/2000/XP/2007/2010, LINUX (CENT-OS 5.5)
Languages : C, C++, Data Structure, ASP.NET(C#), SQL SERVER-2014.
Others : Ms-Office, Ms-Excel.
PERSONAL PARTICULARS
Date of Birth : 21st
May 1988
Marital Status : Married
Languages : Fluent in English, Hindi, and Rajasthani
Passport No. : M3533723
Permanent Address : H.No.6-S-12, Mahaveer Nagar Extension, Kota (Rajasthan)
Declaration:
I hereby declare that the information furnished above is true to the best of my Knowledge.
Place: (Ashok Sharma)