This document discusses trends in facility management and strategies for an integrated approach. It advocates that facility management be visible, strategic, and active rather than invisible, tactical, and supportive. Key trends include linking facility management to organizational strategy, emergency preparedness, change management, sustainability, technology, diversity, and aging buildings. An integrated approach provides benefits like increased effectiveness, productivity, customer service, and reduced costs. It recommends engaging stakeholders, developing strategic facility plans aligned with business plans, clarifying roles and responsibilities, and continually evaluating services.

1. AssumptionAssumption
““I am Visible — Strategic — ActiveI am Visible — Strategic — Active””
Is better thanIs better than
““I am invisible — tactical — supportive”I am invisible — tactical — supportive”
• John McGee, Second Vice Chair IFMAJohn McGee, Second Vice Chair IFMA

2. Facility Management TrendsFacility Management Trends
• Linking facility management to strategyLinking facility management to strategy
• Emergency preparednessEmergency preparedness
• Change managementChange management
• SustainabilitySustainability
• Emerging technologyEmerging technology
• Broadening diversity in the work forceBroadening diversity in the work force
• Aging buildingsAging buildings

3. Trend: Linking FacilityTrend: Linking Facility
Management to StrategyManagement to Strategy
Facility Management must:Facility Management must:
• Have a clear vision and understanding of long-termHave a clear vision and understanding of long-term
strategy rather than a short-term focus on tacticsstrategy rather than a short-term focus on tactics
• Transition from cost control to supporting theTransition from cost control to supporting the
development of human capitaldevelopment of human capital
• Understand the complexities associated withUnderstand the complexities associated with
strategic facilities planning/budgetingstrategic facilities planning/budgeting
• Be responsible for the facilitation of interaction, notBe responsible for the facilitation of interaction, not
the distribution of physical spacethe distribution of physical space

4. Trend: Emergency PreparednessTrend: Emergency Preparedness
• Unforeseen emergenciesUnforeseen emergencies
• Natural disastersNatural disasters
• Data protectionData protection
• Threatened or actualThreatened or actual
terrorismterrorism
• Chemical/biologicalChemical/biological
incidentsincidents
• Workplace violenceWorkplace violence
• CrimeCrime
• Pandemic fluPandemic flu

5. Trend: Change ManagementTrend: Change Management
• Scope of responsibilities for facility management areScope of responsibilities for facility management are
becoming less distinct requiring a wider array ofbecoming less distinct requiring a wider array of
competenciescompetencies
• Greater interaction and strategic collaboration withGreater interaction and strategic collaboration with
Finance, Human Resources, and Information TechnologyFinance, Human Resources, and Information Technology

6. Trend: SustainabilityTrend: Sustainability
• Demand escalating for environmentally friendly highDemand escalating for environmentally friendly high
performance buildingsperformance buildings
• Companies not incorporating sustainable practices willCompanies not incorporating sustainable practices will
be at a competitive disadvantagebe at a competitive disadvantage
• Land available for development will become moreLand available for development will become more
valuable (scarce) as environmental and anti-sprawlvaluable (scarce) as environmental and anti-sprawl
initiatives take holdinitiatives take hold

7. Trend: Emerging TechnologyTrend: Emerging Technology
• Technology will continue to significantly impact andTechnology will continue to significantly impact and
influence how facility managers do their jobs, howinfluence how facility managers do their jobs, how
we communicate internally and externally, and howwe communicate internally and externally, and how
our buildings operateour buildings operate
• We expect, however, that technology will becomeWe expect, however, that technology will become
increasingly user friendly and standardizedincreasingly user friendly and standardized

8. Trend: Broadening Diversity inTrend: Broadening Diversity in
the Work Forcethe Work Force
• The need is increasing to bridge larger physicalThe need is increasing to bridge larger physical
operating distancesoperating distances
• FM is now responsible for facilitating productivity andFM is now responsible for facilitating productivity and
seamless workflow over various geographic localesseamless workflow over various geographic locales
• Current issues include geographic barriers, culturalCurrent issues include geographic barriers, cultural
differences, differing workplace expectations, changingdifferences, differing workplace expectations, changing
regulatory environments, and significant challengesregulatory environments, and significant challenges
related to demographicsrelated to demographics

9. Trend: Aging BuildingsTrend: Aging Buildings
• A significant portion of our existing buildingA significant portion of our existing building
stock is entering a cycle requiring large amountsstock is entering a cycle requiring large amounts
of capital improvement/replacementof capital improvement/replacement
• Properties for which routine maintenance hasProperties for which routine maintenance has
been deferred are entering a stage of severebeen deferred are entering a stage of severe
deteriorationdeterioration
• The goal is to ensure that whatever decision isThe goal is to ensure that whatever decision is
made, the resulting facility meets the intendedmade, the resulting facility meets the intended
requirements at the least life-cycle costrequirements at the least life-cycle cost

10. Customer/Student ExperienceCustomer/Student Experience
• More choices/competition for $ than ever beforeMore choices/competition for $ than ever before
• Create , manage & maintain to maximize entertainment $Create , manage & maintain to maximize entertainment $
• Strive for best in class facilityStrive for best in class facility
• Bench markBench mark
• ResearchResearch
• AnticipateAnticipate
• Consult with customersConsult with customers
• Life cycle costing includes entertainment lifeLife cycle costing includes entertainment life

11. Roles and ResponsibilitiesRoles and Responsibilities
• What do we doWhat do we do
• Why do we do itWhy do we do it
• We know we are doing things the right way but are weWe know we are doing things the right way but are we
doing the right things?doing the right things?
• Who do we do it for?Who do we do it for?
• EmployeesEmployees
• VisitorsVisitors
• PlayersPlayers
• Community at large?Community at large?

12. Who is Everybody?Who is Everybody?
• Internal and external stakeholdersInternal and external stakeholders
• Architects, Interior Designers, EngineersArchitects, Interior Designers, Engineers
• Custodial, Grounds, Physical PlantCustodial, Grounds, Physical Plant
• Food Service, Parking, Mail, ProcurementFood Service, Parking, Mail, Procurement
• Security (personnel, building, assets)Security (personnel, building, assets)
• Risk ManagersRisk Managers
• Senior ManagementSenior Management
• Program ManagersProgram Managers
• Etc.Etc.
• CustomersCustomers
• TenantsTenants
• GovernmentGovernment
• TouristsTourists
• Community at largeCommunity at large
• Etc.Etc.

13. Integrated Facility Management isIntegrated Facility Management is
thethe KEYKEY
• Engage Senior Management in Facility ManagementEngage Senior Management in Facility Management
endeavorsendeavors
• Corporate Business PlanCorporate Business Plan
• We must be at the table while it is developedWe must be at the table while it is developed
• We must clearly understand the Mission and VisionWe must clearly understand the Mission and Vision
• Goals and Objectives must be jointly developedGoals and Objectives must be jointly developed
• Action plans must have performance measuresAction plans must have performance measures
• Strategic Facility PlanStrategic Facility Plan
• A derivative of the Business PlanA derivative of the Business Plan
• Accountability framework is necessaryAccountability framework is necessary
• Major and minor initiatives identifiedMajor and minor initiatives identified
• Engage stakeholders in the developmentEngage stakeholders in the development

14. Bottom up support!Bottom up support!
• Implementation, PrioritizationImplementation, Prioritization
• Strategic Facility Plan supports the Business PlanStrategic Facility Plan supports the Business Plan
• Since the internal stakeholders have been part of the processSince the internal stakeholders have been part of the process
prioritization becomes academicprioritization becomes academic
• Clarify and confirm funding and available resourcesClarify and confirm funding and available resources
• Identify gapsIdentify gaps
• Develop a work planDevelop a work plan
• ImplementImplement
• Clarify and confirmClarify and confirm
• Just because we think we have got it doesn’t necessarily mean we didJust because we think we have got it doesn’t necessarily mean we did
• Things change!Things change!

15. Major Benefits to an integratedMajor Benefits to an integrated
approachapproach
• Increased Executive, Managerial and Operational EffectivenessIncreased Executive, Managerial and Operational Effectiveness
• Measurable increases in productivityMeasurable increases in productivity
• Leveraging the expertise and experience of colleaguesLeveraging the expertise and experience of colleagues
• Improved customer serviceImproved customer service
• Maximize value of organizational personnelMaximize value of organizational personnel
• Maximized value of investments in assetsMaximized value of investments in assets
• Reduced operating costsReduced operating costs
• Coordinated and rapid access to centralized information andCoordinated and rapid access to centralized information and
technologytechnology
• Capitalize on creativity and innovationCapitalize on creativity and innovation
• High personnel moralHigh personnel moral

16. Implementation StrategyImplementation Strategy
• Create a senior level Facilities Planning and MaintenanceCreate a senior level Facilities Planning and Maintenance
CommitteeCommittee
• Establish programs that serve organization wide facilityEstablish programs that serve organization wide facility
requirementsrequirements
• Review staff qualifications against future objectives andReview staff qualifications against future objectives and
determine what training maybe neededdetermine what training maybe needed
• Develop and nurture essential and critical relationships bothDevelop and nurture essential and critical relationships both
internally and externallyinternally and externally
• Conduct regularly scheduled executive briefings and staffConduct regularly scheduled executive briefings and staff
briefings on Current and emerging facility issuesbriefings on Current and emerging facility issues
• Continually evaluate the existing mix of products and servicesContinually evaluate the existing mix of products and services
provided to support client and organizational requirementsprovided to support client and organizational requirements
• Select and utilize technology that enhances productivitySelect and utilize technology that enhances productivity
• Develop a Facilities web siteDevelop a Facilities web site

17. ConclusionConclusion
• Providing Facility Management services is an iterativeProviding Facility Management services is an iterative
process requiring that Program Managers and Facilityprocess requiring that Program Managers and Facility
Managers be on the same page.Managers be on the same page.
• Facility Managers must engage their support staff in theFacility Managers must engage their support staff in the
process as they are truly the ones who are on the frontprocess as they are truly the ones who are on the front
line. They want to be part of the process and will makeline. They want to be part of the process and will make
a significant contribution.a significant contribution.