A brief overview of innovation in facilities management and the services we provide at FM Innovation.

1. Innovation in Facilities
Management
Innovation support services
from CSS Consultancy, tailored
to the facilities management
marketplace

2. What is
innovation?

3. An idea?

4. An invention?

5. A better way of
working?

6. There are multiple
definitions...

7. ...but we like...

8. Innovation is about
people creating value
for stakeholders by
implementing new
ideas

9. people value
stakeholders ideas

10. people value
- suppliers - cost
- employees - advantage
- customers - safety
- users - ease
- consultants - time
- partners - satisfaction
stakeholders ideas
- suppliers - shareholders - efficiency
- employees - community - complimentary
- customers - partners - evolutionary
- users - industry - revolutionary
- consultants - banks

11. 12 great reasons
why you should
innovate

12. customer retention

13. market share

14. enter new markets

15. lower prices

16. differentiate

17. strengthen
relationships

18. greater agility

19. lower costs

20. save time

21. reduce waste

22. add value

23. simplify business

24. So. How can we help?

25. We give you COMPETITION MARKET PEOPLE
the tools to STAKEHOLDERS STRATEGY
identify COST
TOOLKITS SKILLS
IDEATION
innovation, ORGANIZATIONAL
READINESS
manage it
FOCUS
RISK IDEA PERFORMANCE
and use it to RETURN SELECTION MONITORING
optimize your BUSINESS SE
R ST
AUDITS
PROGRESS
RA Y
M ER U
FM contracts
CASE
TEG
CU S T O
REPORTING

26. These tools are:

27. IDEATION
ORGANIZATIONAL
READINESS
IDEA PERFORMANCE
SELECTION MONITORING

28. The collection of ideas,
feedback, problems and The development of
challenges as a means to individuals and teams to
drive improvements manage and facilitate
innovation
IDEATION
ORGANIZATIONAL
READINESS
IDEA PERFORMANCE
SELECTION MONITORING
The frameworks to The creation of metrics and
establish if an idea has got reporting formats to
potential to be developed monitor innovation
progress and success

29. Monitoring of the
competition to determine Appreciation of market
points-of-difference and drivers and influences upon
other innovations customer decision making
COMPETITION MARKET
The alignment of
innovations with the
strategic aims and
objectives of the
organization, the
STAKEHOLDERS STRATEGY customer and the
FM contract
The individuals,
Efforts to reduce groups and
cost and price COST organizations who
through alternative influence or are
delivery methods or influenced by the FM
improvements contract
FOCUS
IDEATION
Areas where improvements are
required or where performance
needs to be improved

30. The understanding of risk
associated with each
innovation and the cost
IDEA
investment required to
overcome that risk SELECTION
RISK
The perceived
rewards from RETURN
implementing the
innovation; including
tangible and
intangible gains
BUSINESS S E R ST The selection of
innovations with the
RA Y
ER U
CASE strategic aims and
TEG
objectives of the
organization, the
M
The provision of toolkits and CU S T O customer and the
frameworks aligned to FM contract
governance and ‘stage-gate’
reviews of progress

31. PEOPLE
The identification of
individuals that will
contribute to the overall
innovation processes;
including customers,
users, suppliers and
specialists who
understand the key
challenges
TOOLKITS SKILLS
The provision of toolkits Training and
and frameworks tailored development of groups
to the strategic drivers and teams to recognize
of key parties and the innovations and
FM contract progress them through
ORGANIZATIONAL an innovation process
READINESS

32. PERFORMANCE
MONITORING
Ongoing reviews to determine
innovation effectiveness and the
benchmarking of key metrics to
compare to other contracts
where appropriate
AUDITS
The programme
management of an
innovation portfolio and
PROGRESS
the progress monitoring
of activities
REPORTING
Training and
development of groups
and teams to recognize
innovations and
progress them through
an innovation process

33. IDEATION
ORGANIZATIONAL
READINESS
IDEA PERFORMANCE
SELECTION MONITORING

34. To find out more
drop us a line
hello@fminnovation.com

35. Thanks for watching
www.fminnovation.com
hello@fminnovation.com
+44 (0) 1698 901025
@FMInnovate
facebook.com/cssconsultancy