Using	
  Facebook	
  to	
  Cultivate	
  your	
  Brand	
  and	
  
Build	
  Leads	
  
•  Facebook	
  –	
  It’s	
  taken	
  over	
  the	
  world	
  wide	
  web	
  
•  How	
  NYC	
  Agents	
  are	
  Using	
  Facebook	
  	
  
•  Creating	
  Your	
  Core	
  Brand	
  Foundation	
  
•  Knowing	
  your	
  Market	
  
•  Real	
  World	
  Takeaways	
  
	
  
	
  	
  
How	
  fast	
  is	
  
Facebook	
  really	
  
growing?	
  Very.	
  	
  
*Pew	
  Report	
  tracking	
  April/May	
  2013	
  
Facebook	
  captures	
  1	
  in	
  every	
  11	
  internet	
  
visits	
  in	
  the	
  US	
  
	
  
57%	
  of	
  all	
  American	
  adults	
  use	
  facebook	
  
	
  
66%	
  visit	
  daily	
  
	
  
The	
  average	
  visit	
  to	
  Facebook	
  is	
  18	
  
minutes	
  
	
  
20%	
  of	
  users	
  earn	
  over	
  $100k	
  per	
  year	
  
	
  There	
  are	
  1.3	
  billion	
  users	
  
	
  
73%	
  earn	
  over	
  $75,000	
  per	
  year	
  
	
  
How	
  Facebook	
  is	
  taking	
  over	
  the	
  web	
  
71%	
  of	
  online	
  adults	
  are	
  facebook	
  users,	
  up	
  from	
  67%	
  in	
  2012	
  	
  
Who’s	
  promoting	
  
themselves	
  
right?	
  Your	
  peers.	
  
Kelly	
  Robinson	
  –	
  TOWN	
  Residential	
  
•  Diverse	
  posting	
  strategy	
  
•  Shares	
  family	
  and	
  friend	
  
stories	
  
•  Shares	
  Real	
  estate	
  content	
  
organically	
  without	
  pushing	
  
a	
  sale	
  message	
  
•  Uses	
  professional	
  headshot	
  
•  Optimizes	
  the	
  Cover	
  photo	
  
with	
  accomplishments	
  
Claudia	
  Saez-­‐Fromm	
  –	
  TOWN	
  Residential	
  
•  Diverse	
  posting	
  strategy	
  
•  Shares	
  family	
  and	
  friend	
  
stories	
  
•  Shares	
  Real	
  estate	
  content	
  
organically	
  without	
  pushing	
  
a	
  sale	
  message	
  
•  Promotes	
  her	
  other	
  
marketing	
  materials	
  online	
  
Michael	
  Meier	
  –	
  Meier	
  Group	
   •  Diverse	
  posting	
  strategy	
  
•  Shares	
  family	
  stories	
  
•  Shares	
  Real	
  estate	
  
content	
  organically	
  
without	
  pushing	
  a	
  sale	
  
message	
  
Steve	
  Goldschmidt	
  –	
  Warburg	
  Realty,	
  REBNY	
   •  Diverse	
  posting	
  strategy	
  
•  Shares	
  family	
  stories	
  
•  Shares	
  Real	
  estate	
  
content	
  organically	
  
without	
  pushing	
  a	
  sale	
  
message	
  
How	
  do	
  I	
  change	
  
the	
  way	
  I’ve	
  
approached	
  
Facebook?	
  Find	
  
your	
  voice.	
  
Create	
  a	
  Brand	
  DNA	
  
•  Use	
  visuals	
  	
  
•  Be	
  the	
  best	
  you	
  	
  
Topic/categories	
  
Outline	
  4	
  or	
  5	
  main	
  categories	
  of	
  what	
  you	
  want	
  to	
  
create	
  content	
  around.	
  	
  
• 	
  What	
  interests	
  you	
  most?	
  
• 	
  What	
  will	
  you	
  have	
  fun	
  executing?	
  
• 	
  What	
  could	
  you	
  be	
  most	
  consistent	
  with?	
  
• 	
  What	
  do	
  you	
  want	
  to	
  use	
  social	
  media	
  for?	
  
	
  
	
  
	
  
Build	
  a	
  core	
  foundation	
  
Now	
  that	
  I	
  know	
  
my	
  what	
  I	
  want	
  to	
  
say,	
  how	
  do	
  I	
  say	
  
it?	
  Promote	
  
listings.	
  
Marketing	
  
	
  
•  Share	
  Good	
  News	
  
•  Tell	
  a	
  Story	
  
•  Share	
  history	
  of	
  the	
  neighborhood	
  or	
  building	
  
•  Share	
  what	
  can	
  be	
  bought	
  for	
  the	
  same	
  price	
  
•  Focus	
  on	
  features	
  of	
  a	
  particular	
  listing	
  
	
  
	
  
	
  
	
  
Marketing	
  Your	
  Listings	
  
marketing	
  your	
  listings	
  
Share	
  Good	
  News	
  
Broker	
  Tour	
  
Tell	
  your	
  friends	
  when	
  you	
  have	
  news	
  about	
  
exclusives	
  and	
  when	
  you’re	
  touring	
  new	
  
properties	
  	
  
marketing	
  your	
  listings	
  
Tell	
  a	
  story	
  
Make	
  your	
  lisFngs	
  approachable	
  
marketing	
  your	
  listings	
  
Give	
  Context	
  
Focus	
  on	
  a	
  detail	
  
Consumers	
  love	
  lists	
  
Where	
  do	
  I	
  start?
Best	
  Practices	
  and	
  
Takeaways.	
  
Best	
  Practices	
  
-­‐  Be	
  Professional	
  
-­‐  Be	
  Personal	
  
-­‐  Send	
  Connections	
  to	
  People	
  
-­‐  Develop	
  tactics	
  
-­‐  Engaging	
  Your	
  Audience	
  –	
  Do’s	
  and	
  Don’ts	
  
	
  
Personal	
  Vs.	
  Professional	
  
	
  
-­‐  Everything	
  on	
  the	
  Internet	
  is	
  public...	
  
-­‐  Always	
  be	
  thoughtful	
  when	
  publishing	
  your	
  opinions	
  and	
  personal	
  
life	
  on	
  the	
  Internet.	
  	
  
-­‐  Create	
  professional	
  image	
  –	
  It	
  is	
  important	
  to	
  ensure	
  making	
  your	
  
page	
  more	
  attractive.	
  
-­‐  Be	
  responsive	
  –	
  respond	
  on	
  Facebook	
  as	
  quickly	
  as	
  you	
  would	
  on	
  
email	
  
Be	
  Professional	
  
	
  
Personal	
  Vs.	
  Professional	
  
-­‐  Always	
  maintain	
  a	
  positive	
  demeanor	
  
-­‐  Be	
  cautious	
  of	
  the	
  photos	
  you	
  share	
  (risque	
  clothing	
  or	
  behavior)	
  
-­‐  Don’t	
  be	
  afraid	
  to	
  send	
  a	
  friend	
  request	
  to	
  a	
  client	
  with	
  whom	
  
you	
  have	
  a	
  good	
  rapport	
  
-­‐  Link	
  your	
  email	
  addresses	
  and	
  address	
  books	
  to	
  find	
  more	
  
connections	
  
-­‐  As	
  long	
  as	
  you	
  stay	
  top	
  of	
  mind,	
  they	
  will	
  remember	
  to	
  refer	
  you	
  to	
  
friends	
  and	
  connect	
  with	
  you	
  when	
  the	
  opportunity	
  arises.	
  	
  
Be	
  Personal	
  
	
  
-­‐  Don’t	
  be	
  afraid	
  to	
  send	
  a	
  friend	
  request	
  to	
  a	
  client	
  with	
  whom	
  
you	
  have	
  a	
  good	
  rapport	
  
-­‐  Use	
  the	
  “find	
  friends”	
  feature	
  to	
  find	
  more	
  connections	
  
-­‐  Advertise	
  –	
  Advertising	
  on	
  Facebook	
  is	
  a	
  great	
  help	
  in	
  increasing	
  
listings...	
  
	
  
	
  
Connecting	
  with	
  People	
  
]	
  
Send	
  connections	
  
	
  
Time	
  Management	
  
	
   Develop	
  Tactics:	
  
-­‐  Define	
  your	
  own	
  specific	
  steps	
  to	
  take	
  
-­‐  Outline	
  a	
  Monthly,	
  Weekly	
  and	
  Daily	
  posting	
  calendar	
  
-­‐  Integrate	
  it	
  with	
  your	
  master	
  communication	
  plan	
  (email	
  marketing,	
  mailings,	
  
brochures,	
  etc.	
  	
  
-­‐  Include	
  time	
  in	
  your	
  day	
  to	
  interact	
  with	
  other	
  people	
  
	
  
Engage	
  
	
  
Do	
  Be	
  Authentic	
  -­‐	
  Make	
  sure	
  you’re	
  honest	
  with	
  yourself	
  –	
  pretending	
  to	
  
be	
  something	
  you’re	
  not	
  never	
  works	
  well.	
  
Do	
  Communicate	
  Consistently–	
  post	
  3-­‐5	
  times	
  a	
  week	
  
Do	
  Stay	
  Relevant	
  –	
  post	
  timely	
  articles	
  or	
  photos	
  that	
  are	
  of	
  interest	
  to	
  
you	
  
Do	
  Stay	
  Personal	
  –	
  Post	
  photos	
  of	
  family	
  and	
  friends	
  	
  
Do	
  Stay	
  top	
  of	
  mind	
  by	
  becoming	
  the	
  authority	
  (the	
  topic	
  is	
  up	
  to	
  you)	
  
Do	
  Stay	
  in	
  people’s	
  news	
  feeds	
  by	
  posting	
  to	
  facebook	
  5-­‐7	
  times	
  a	
  week	
  
Do	
  SHARE	
  
Share	
  friends’	
  photos	
  or	
  status’	
  for	
  the	
  opportunity	
  for	
  more	
  shares	
  
COMMENT	
  and	
  TAG	
  
Comments	
  make	
  people	
  feel	
  more	
  special	
  than	
  likes.	
  
Tagging	
  other	
  people	
  in	
  your	
  posts	
  brings	
  your	
  content	
  directly	
  to	
  
their	
  attention.	
  
	
  
	
  	
  
Social	
  media	
  is	
  your	
  opportunity	
  to	
  engage	
  with	
  your	
  clients	
  on	
  a	
  regular	
  basis	
  
	
  
DO’S	
  
Engage	
  
	
  
-­‐  Don’t	
  get	
  involved	
  in	
  political	
  rants	
  
-­‐  Don’t	
  overshare...	
  There	
  is	
  such	
  a	
  thing	
  as	
  TMI	
  
-­‐  Don’t	
  forget	
  your	
  privacy	
  settings	
  
-­‐  Don’t	
  post	
  something	
  you	
  may	
  regret	
  –	
  Even	
  if	
  a	
  post	
  is	
  deleted,	
  it	
  
stays	
  on	
  facebook’s	
  server	
  	
  
-­‐  Don’t	
  be	
  offensive	
  
-­‐  Don’t	
  neglect	
  to	
  proofread	
  	
  
	
  
	
  
DONTS	
  	
  

Facebook for the Intermediate Real Estate Professional

  • 1.
    Using  Facebook  to  Cultivate  your  Brand  and   Build  Leads  
  • 2.
    •  Facebook  –  It’s  taken  over  the  world  wide  web   •  How  NYC  Agents  are  Using  Facebook     •  Creating  Your  Core  Brand  Foundation   •  Knowing  your  Market   •  Real  World  Takeaways        
  • 3.
    How  fast  is   Facebook  really   growing?  Very.    
  • 4.
    *Pew  Report  tracking  April/May  2013   Facebook  captures  1  in  every  11  internet   visits  in  the  US     57%  of  all  American  adults  use  facebook     66%  visit  daily     The  average  visit  to  Facebook  is  18   minutes     20%  of  users  earn  over  $100k  per  year    There  are  1.3  billion  users     73%  earn  over  $75,000  per  year     How  Facebook  is  taking  over  the  web   71%  of  online  adults  are  facebook  users,  up  from  67%  in  2012    
  • 5.
    Who’s  promoting   themselves   right?  Your  peers.  
  • 6.
    Kelly  Robinson  –  TOWN  Residential   •  Diverse  posting  strategy   •  Shares  family  and  friend   stories   •  Shares  Real  estate  content   organically  without  pushing   a  sale  message   •  Uses  professional  headshot   •  Optimizes  the  Cover  photo   with  accomplishments  
  • 7.
    Claudia  Saez-­‐Fromm  –  TOWN  Residential   •  Diverse  posting  strategy   •  Shares  family  and  friend   stories   •  Shares  Real  estate  content   organically  without  pushing   a  sale  message   •  Promotes  her  other   marketing  materials  online  
  • 8.
    Michael  Meier  –  Meier  Group   •  Diverse  posting  strategy   •  Shares  family  stories   •  Shares  Real  estate   content  organically   without  pushing  a  sale   message  
  • 9.
    Steve  Goldschmidt  –  Warburg  Realty,  REBNY   •  Diverse  posting  strategy   •  Shares  family  stories   •  Shares  Real  estate   content  organically   without  pushing  a  sale   message  
  • 10.
    How  do  I  change   the  way  I’ve   approached   Facebook?  Find   your  voice.  
  • 11.
    Create  a  Brand  DNA   •  Use  visuals     •  Be  the  best  you     Topic/categories   Outline  4  or  5  main  categories  of  what  you  want  to   create  content  around.     •   What  interests  you  most?   •   What  will  you  have  fun  executing?   •   What  could  you  be  most  consistent  with?   •   What  do  you  want  to  use  social  media  for?         Build  a  core  foundation  
  • 12.
    Now  that  I  know   my  what  I  want  to   say,  how  do  I  say   it?  Promote   listings.  
  • 13.
    Marketing     • Share  Good  News   •  Tell  a  Story   •  Share  history  of  the  neighborhood  or  building   •  Share  what  can  be  bought  for  the  same  price   •  Focus  on  features  of  a  particular  listing           Marketing  Your  Listings  
  • 14.
    marketing  your  listings   Share  Good  News   Broker  Tour   Tell  your  friends  when  you  have  news  about   exclusives  and  when  you’re  touring  new   properties    
  • 15.
    marketing  your  listings   Tell  a  story   Make  your  lisFngs  approachable  
  • 16.
    marketing  your  listings   Give  Context   Focus  on  a  detail   Consumers  love  lists  
  • 17.
    Where  do  I  start? Best  Practices  and   Takeaways.  
  • 18.
    Best  Practices   -­‐ Be  Professional   -­‐  Be  Personal   -­‐  Send  Connections  to  People   -­‐  Develop  tactics   -­‐  Engaging  Your  Audience  –  Do’s  and  Don’ts    
  • 19.
    Personal  Vs.  Professional     -­‐  Everything  on  the  Internet  is  public...   -­‐  Always  be  thoughtful  when  publishing  your  opinions  and  personal   life  on  the  Internet.     -­‐  Create  professional  image  –  It  is  important  to  ensure  making  your   page  more  attractive.   -­‐  Be  responsive  –  respond  on  Facebook  as  quickly  as  you  would  on   email   Be  Professional    
  • 20.
    Personal  Vs.  Professional   -­‐  Always  maintain  a  positive  demeanor   -­‐  Be  cautious  of  the  photos  you  share  (risque  clothing  or  behavior)   -­‐  Don’t  be  afraid  to  send  a  friend  request  to  a  client  with  whom   you  have  a  good  rapport   -­‐  Link  your  email  addresses  and  address  books  to  find  more   connections   -­‐  As  long  as  you  stay  top  of  mind,  they  will  remember  to  refer  you  to   friends  and  connect  with  you  when  the  opportunity  arises.     Be  Personal    
  • 21.
    -­‐  Don’t  be  afraid  to  send  a  friend  request  to  a  client  with  whom   you  have  a  good  rapport   -­‐  Use  the  “find  friends”  feature  to  find  more  connections   -­‐  Advertise  –  Advertising  on  Facebook  is  a  great  help  in  increasing   listings...       Connecting  with  People   ]   Send  connections    
  • 22.
    Time  Management     Develop  Tactics:   -­‐  Define  your  own  specific  steps  to  take   -­‐  Outline  a  Monthly,  Weekly  and  Daily  posting  calendar   -­‐  Integrate  it  with  your  master  communication  plan  (email  marketing,  mailings,   brochures,  etc.     -­‐  Include  time  in  your  day  to  interact  with  other  people    
  • 23.
    Engage     Do  Be  Authentic  -­‐  Make  sure  you’re  honest  with  yourself  –  pretending  to   be  something  you’re  not  never  works  well.   Do  Communicate  Consistently–  post  3-­‐5  times  a  week   Do  Stay  Relevant  –  post  timely  articles  or  photos  that  are  of  interest  to   you   Do  Stay  Personal  –  Post  photos  of  family  and  friends     Do  Stay  top  of  mind  by  becoming  the  authority  (the  topic  is  up  to  you)   Do  Stay  in  people’s  news  feeds  by  posting  to  facebook  5-­‐7  times  a  week   Do  SHARE   Share  friends’  photos  or  status’  for  the  opportunity  for  more  shares   COMMENT  and  TAG   Comments  make  people  feel  more  special  than  likes.   Tagging  other  people  in  your  posts  brings  your  content  directly  to   their  attention.         Social  media  is  your  opportunity  to  engage  with  your  clients  on  a  regular  basis     DO’S  
  • 24.
    Engage     -­‐ Don’t  get  involved  in  political  rants   -­‐  Don’t  overshare...  There  is  such  a  thing  as  TMI   -­‐  Don’t  forget  your  privacy  settings   -­‐  Don’t  post  something  you  may  regret  –  Even  if  a  post  is  deleted,  it   stays  on  facebook’s  server     -­‐  Don’t  be  offensive   -­‐  Don’t  neglect  to  proofread         DONTS