Experience commerce aims to merge the empathy of traditional sales with the efficiency of e-commerce through immersive and engaging customer experiences. Infrastructure is an important part of the customer experience, and technologies like the internet of things and new interfaces are enabling more intelligent networks and easier commerce. Personalized experiences based on customer insights will be important in the future.

1. Hva trorvi blirviktigi år?
Experiencecommerce
BeateAlme

2. Immersive and engaging experiences that
merge the empathy and guidance of
traditional sales with the efficiency and
intelligence of eCommerce.
Creuna’s take on eCommerce:
Experience Commerce
© Creuna

3. Infrastruktur er en viktig
del av kundeopplevelsen

4. 1000
15000
30000
45000
2013 2014 2015 2016
Roboter i Amazons varehus
1000
15000
30000
45000

6. Internet of things gjør
nettet mer intelligent

7. © Creuna
@eiriknorman

8. Nye grensesnitt åpner for
enklere handel

9. https://www.l2inc.com/retailers-leverage-chat-bots-this-holiday-season/2016/blog

10. © Creuna
@eiriknorman

11. © Creuna
@eiriknorman

12. Personlige opplevelser
basert på innsikt

13. © Creuna

14. thanks!
creuna.no +47 22926666info@creuna.no