Denise Alexander has over 29 years of experience in employer group benefits and wellness programs. She is responsible for developing and administering cost-effective benefit plans that provide value to employees and meet organizational objectives. She has strong analytical skills to interpret data and identify risks or areas for improvement. She is comfortable working in a fast-paced environment and under pressure to meet deadlines.

1. Denise S. Alexander, CHRS
deniseSalexander@yahoo.com
7413 Homer Knost Road
Denham Springs, LA 70706
(225)229-8918 cell
SUMMARY – Professional with 29 years experience, specializing in employer group benefits and
wellness programs. Responsible for developing and administering benefit plans that provide
value to employees, are cost-effective for the organization, and meet defined objectives. Earns
the confidence and trust of others, delivers on commitments, demonstrates high standards of
ethical conduct, and protects confidential information. Excellent planning and organizational
skills, as well as attention to detail. Strong analysis skills in order to interpret data necessary to
identify trends and areas of risk. Comfortable with a fast-paced, deadline-driven environment
and the flexibility, adaptability to work under pressure.
EXPERIENCE
01/2015 – Current
H&E Equipment Services, Inc.
Director of Benefits
 Responsible for the overall design, implementation, communication, and administration
of the health and welfare benefits programs.
 Ensures the programs adhere to ACA regulations and reporting requirements.
 Monitor spec claimants and spec/agg reports.
 Provided recommendations on benefit changes which will save the company and
employees money without jeopardizing benefits.
 Developed, conducted and made decisions on RFPs for a benefit consultant and benefit
carriers.
 Developed policy and procedures for the health and welfare department.
 Developed and maintained the benefits and wellness intranet sites.
 Prepared and conducted benefit presentations to employee’s onsite and travel to out of
state branch locations.
 Providing training, resources and tools to equip management to understand employee
benefit plan offerings and critical deadlines.
 Developed and organized employee wellness fair¸ flu shots and wellness initiatives.
 Review and ensuring all benefit-related materials used for new hire assimilation are up
to date and readily available.
 Proven ability to effectively manage, motivate and direct staff.
 Kept abreast of changing market conditions and innovations in the industry by
participating on industry committees and attending conferences.
 Review of benchmarking data to provide competitive data to executive team.
 Prepared and reviewed quarterly reports on fiscal performance of the benefit plan.
 Monitoring employees benefit usage and determine where education is needed to the
employee population.
 Partnered with carriers, vendors and consultants on various matters such as plan design,
contracts, coverage and renewals.

2. 10/2010-07/2014
Coventry Health Care of Louisiana, an Aetna Company
Middle Market Senior Account Manager
 Responsible for the overall design, implementation, communication, and administration
of the health and welfare benefits programs for 150+ employer clients.
 Ensures the programs adhere to ACA regulations and reporting requirements.
 Monitor spec claimants and spec/agg reports.
 Monitoring employees benefit usage and determine where education is needed to the
employee population.
 Achieve assigned quarterly sales target.
 Develop innovative proposals and delivering strategic sales presentations.
 Make actionable and insightful recommendations for new products, extensions, or
enhancements.
 Implement benefit plan changes and update SPDs with Healthcare Reform
requirements.
 Managed the annual open enrollment process, including update Summary Plan
Descriptions and renewal packets to participants.
 Educated department staff on benefit changes of employer group clients.
 Establish relationships with benefit carriers, business owners, CEO’s, CPAs, Consultants,
and Benefit Directors.
 Conducted employee benefit presentations.
 Analyze quarterly reporting packages with plan Medical Director, Underwriter and
present to client and Consultant.
 Develop renewals with Underwriter and CEO, based on experience and projection of
medical risk on stop loss coverage and ASO renewal contracts.
 Monitor performance guarantees, insuring all targets are met.
 Ongoing review of client’s high dollar risks and making recommendations on reducing
costs with benefit changes and the implementation of employee wellness programs.
 Directed the work of others.
4/2004 – 11/2009 Group Insurance, Inc. of Louisiana
Sr. Account Executive
 Implemented and managed fully and self-insured large employer group benefit plans.
 Assisted clients with claims, enrollments billing issues.
 Prepared PowerPoint presentations and conducted employee benefit presentations.
 Conducted employee benefit presentations and health fairs.
 Recommendations and implementation of wellness programs.
1995 – 2001 Gulf South Health Plans, Baton Rouge, LA
Sr. Account Executive and Group Service Representative
 Sales and service with benefit consultants and employer clients.
 Preparation and delivery to clients comprehensive renewals.
 Served as a negotiating liaison between the underwriting department and clients in
regards to specific renewal strategy, including benefit options and service

3. enhancements.
 Education to department staff on annual benefit and rate changes.
 Monitored claims experience, such as high cost claimants and spec/agg reports.
 Liaison for employers and benefit managers, assisting in problem solving, conducting
employee benefit presentations and coordination of employee health fairs.
 Directed the work of others.
1990-1994 Self-Employed, Baton Rouge, LA
Benefit Consultant
 Sales and retention of individual and employer group benefit programs.
 Managed multiple employer accounts independently.
1989 - 1990 McMakin Financial, Baton Rouge, LA
Health Insurance Administrator
 Worked with clients and vendors in the sales, implementation and retention of
individual and group health insurance plans.
 Prepared proposals and conducted presentations to individuals and employer groups.
1986 - 1989 Golden Rule Insurance Company, Baton Rouge, LA
Brokerage Manager Assistant
 Assisted over 300 local insurance agents. Preparing proposals and the implementation
of new groups.
EDUCATION, LICENSE, BOARDS, COMMITTEES AND CERTIFICATIONS
Certified Healthcare Reform Specialist – obtained in 2013
Coventry Healthcare Presidents Council Member 2012
Top Account Manager in retention of group clients for Coventry, nationally 2012
President for the Baton Rouge Association of Health Underwriters
Served on wellness program committee for the LA Business Group on Health
NCQA Certificate of Achievement – Full Accreditation, Gulf South Health Plans
Louisiana Code C - Life and Health Insurance license - obtained in 1988
Bob Brooks School of Insurance, Baton Rouge, LA - completed course for preparation of Code C
license.
Baton Rouge School of Computers, Baton Rouge, LA - graduated in 1986 with emphasis in
administrative skills
Belaire High School, Baton Rouge, LA - graduated 1985