This document discusses how Gas Natural Fenosa's corporate university has transitioned from an e-learning model to an e-knowledge model based on Web 2.0 technologies and user-generated content. The corporate university previously provided 800,000 training hours to 54,000 participants annually through centrally-developed courses, but will now leverage new formats like video, wikis and blogs created by internal experts and other users. This e-knowledge approach allows for dynamic, decentralized knowledge sharing across the company and saves some costs while providing enormous added value through increased collaboration and information exchange.

1. From “e-learning” to “e-knowledge”: Only a way to save budget?José De Juan SaboyaHead of Training and Knowledge ManagementEvolving Corporate Universities ForumLondon, 11th February 20111

2. Gas Natural Fenosa: Leading Global Player…2Gas&Electricity leader operator in SpainAttractive position in Latam, with high growth potentialLeading LNG position in the Atlantic Basin with a unique infrastructure platform4.500 Mill EUR EBITDA; 20.000 employees

3. …with over 20 million clients in 20 countries3

4. Gas Natural Fenosa Corporate University800.000 training hoursfor54.000 participants3 courses per person in 201082% of staff has done any training activity in 201048 hours per employee and investment 485eur/employeeAverage satisfaction has been of 8.4 / 10, and the perception of managers of a 8.5 / 1050% of the training has been provided by internal experts4

5. “Puente Nuevo” Campus5 hectares150 rooms6 auditoriums22 classrooms and meetingroomslanguagecentersportsfacilities5

6. Web 2.0 and social networks6million of Twitterusersaroundtheworld106billion of minutes everymonthbyFacebookusers700million of videos watched in Youtubeeveryday1.000million of Facebookusers500

7. Whatdoesthismeans?7

8. “e-knowledge” isbased in web 2.08The term Web 2.0 was created in 2004 to refer to a second generation in the Web history of community-based users and a special range of services, like social networks, blogs, wikis, that foster collaboration and smooth exchange of information between users.

9. Whatis e-knowledgebasedon?9UsergeneratedcontentThe standard training offer is completed with the one generated by the users. The information created, published and shared by individuals raises new services and content and the confidence in the content increases.ShareVersus closed environments and individual IT to share information in any format.New TechnologiesUsing new technologies to make Corporate University training offer available for all employees of the group.Web 2.0 and Educatione-learninge-knowledgeCentrallydevelopedorpurchasedcontentDecentralized knowledge and generated by users and experts. SCORM courses and MS Office documents New formats: video, audio, wikis, blogs, forums, etc.Hours as units of measurementMinutes as units of measurementStaticknowledgeDynamicKnowledge10

10. 11Corporate Universitye- learningUsers

11. 12Corporate UniversityInternalExpertse-knowledgeUsers

12. Itisnotonly a waytosavebudget !!!13SurelyyouwillsavesometransportcostsSurelyyouwillsavesomeacomodationcostsBUTdon´tforgetwhereistheenormousaddedvalue…Knowledgesharinginsideyourcompany

13. 3 minutes tosummarize…14

14. Thankyouverymuch15