Evolution of ‘in store' - can bricks & mortar and e commerce work together effectively.
An Omni-Channel Vision of the Post Office. A journey describing how the Post Office aims to transform its business to become a modern, customer centric, omni-channel retailer
BeepXtra is a combination of many existing great concepts but merged together into a powerful Global wave. Before we begin with the detail it is important not to lose the two key ingredients; BeepXtra is free to join and incredibly viral. The speed of growth will astound people around The World. Visit www.BeepCashCard.com
#TDCGlobal 2019, Neil Ashworth, Chief Strategy Officer Yodel and CEO of Colle...MetaPack
Title: Agile partnerships: working together to deliver Customer Satisfaction
Chris Haighton, Head of Outbound Logistics Shop Direct joins Neil Ashworth Chief Strategy Officer Yodel and CEO of CollectPlus to share how their companies are working together to provide the ultimate in ease and convenience for Shop Direct customers. They’ll share the importance of configuration flexibility when integrating new propositions with retail brands and lift the lid on the multiple sources of feedback used to gauge success. They will also share how customers expect a range of solutions to fit around their lives, and how a comprehensive offering is essential for achieving success in today’s pressurised new retail environment.
Here goes a innovative platform that aims to enable a new way of retail to happen. We believe in Green Commerce as the future.
Have a look at our corporate presentation and do not hesitate to get in touch with us.
In today’s day and age, e-commerce retail has become the easiest and most accessible way for a consumer to get access to the products they desire. Know more: https://www.completeshipping.ca/e-commerce-integrations/
Self Service content for collaboration appsSei Mani
Self service content makes a significant contribution to the adoption of enterprise collaboration apps. This is a collection of examples that have dramatically improved adoption of a wide range of collab apps written and designed by Sei Mani.
BeepXtra is a combination of many existing great concepts but merged together into a powerful Global wave. Before we begin with the detail it is important not to lose the two key ingredients; BeepXtra is free to join and incredibly viral. The speed of growth will astound people around The World. Visit www.BeepCashCard.com
#TDCGlobal 2019, Neil Ashworth, Chief Strategy Officer Yodel and CEO of Colle...MetaPack
Title: Agile partnerships: working together to deliver Customer Satisfaction
Chris Haighton, Head of Outbound Logistics Shop Direct joins Neil Ashworth Chief Strategy Officer Yodel and CEO of CollectPlus to share how their companies are working together to provide the ultimate in ease and convenience for Shop Direct customers. They’ll share the importance of configuration flexibility when integrating new propositions with retail brands and lift the lid on the multiple sources of feedback used to gauge success. They will also share how customers expect a range of solutions to fit around their lives, and how a comprehensive offering is essential for achieving success in today’s pressurised new retail environment.
Here goes a innovative platform that aims to enable a new way of retail to happen. We believe in Green Commerce as the future.
Have a look at our corporate presentation and do not hesitate to get in touch with us.
In today’s day and age, e-commerce retail has become the easiest and most accessible way for a consumer to get access to the products they desire. Know more: https://www.completeshipping.ca/e-commerce-integrations/
Self Service content for collaboration appsSei Mani
Self service content makes a significant contribution to the adoption of enterprise collaboration apps. This is a collection of examples that have dramatically improved adoption of a wide range of collab apps written and designed by Sei Mani.
The platform for On-demand Video, Voice, and co-browsing for Sales and support through the browser without any downloads or dialing
How Video ServiceDesk works:
1) On-demand Video ServiceDesk icon can be added on your website or on any of your applications
2) Website visitors have questions and want to speak with someone over voice or video
3) They click on the Video ServiceDesk icon, they are offered options. For each option, Video ServiceDesk finds a qualified agent who is available to talk
4) The call is initiated and carried out through the browser without any downloads or dialing
How e-commerce businesses can increase marketing ROI through automationTars
In this webinar, we will show you how to implement a set of curated automation tactics that will help you optimize your campaigns for maximum conversions.
Specifically, we will cover…
– How you can use chatbots to automate customer query resolution
– How you can use rule-based ad management to optimize your ad strategy
– How automated campaign tracking can help you understand what is working and what is not working in your ad campaigns
Shopify is used to make e Commerce websites by using liquid language. In this PPT you can able to understand also about basics of liquid language which is written in Ruby.
Meridian ePoS system for Specialty Retailers, Jewellery, Tourism & Attraction...Krzysztof Kawulak
Point of Sale Equipment
· Electronic Point of Sale Equipment
· Point of Sale Software
· Electronic Point of Sale Software
· POS for Specialty Retailers
· EPOS for Specialty Retailers
· POS Systems
· EPOS Systems
· POS Solutions
· EPOS Solutions
· POS Systems for Retail
· EPOS Systems for Retail
· POS Solutions for Retail
· EPOS Solutions for Retail
· Retail POS
· Retail EPOS
· Retail Software
· Integrated POS
· Integrated EPOS
· Modern Cash Register Software
· Loyalty Software
· POS / EPOS for Jewellery
· POS / EPOS for Tourism & Attractions
· POS / EPOS for Fashion Retail
· POS / EPOS for Department Stores
· Best POS / EPOS Systems
· Best POS / EPOS Software
· Feature rich POS / EPOS
Tutorial on Creating Quality Online Shopping Experience 20170302Adams Company Limited
This is a presentatation delivered by Matthew Kwan, Principal Consultant of Adams (www.adamshk.com) at Hong Kong Retail Management Association (HKRMA), one of the largest associations in Hong Kong representing the retail industry. The presentation contains insights on how to enhance the online shopping experience for brick-and-mortar retail chains in this Mobile Age.
SundayKart is a local e-commerce platform that is transforming the shopping experience of consumers like you, by connecting them to local stores.
We aim to become the one-stop shop for all your daily needs. Users can order through the website/app and get everything delivered to their doorstep, quickly.
We offer a wide assortment of groceries, fruits & vegetables, bakery items, flowers and much more.
Sundaykart is providing different types of services to the customers like Electrician, Plumber etc to enrich their lives by resolving their daily problems.
Breakfast briefing delivered to the ARC Retail Conference in September 2008. With the credit crunch beginning to bite, we focused on how retailers should be leveraging existing assets to create low cost, high benefit customer propositions.
The platform for On-demand Video, Voice, and co-browsing for Sales and support through the browser without any downloads or dialing
How Video ServiceDesk works:
1) On-demand Video ServiceDesk icon can be added on your website or on any of your applications
2) Website visitors have questions and want to speak with someone over voice or video
3) They click on the Video ServiceDesk icon, they are offered options. For each option, Video ServiceDesk finds a qualified agent who is available to talk
4) The call is initiated and carried out through the browser without any downloads or dialing
How e-commerce businesses can increase marketing ROI through automationTars
In this webinar, we will show you how to implement a set of curated automation tactics that will help you optimize your campaigns for maximum conversions.
Specifically, we will cover…
– How you can use chatbots to automate customer query resolution
– How you can use rule-based ad management to optimize your ad strategy
– How automated campaign tracking can help you understand what is working and what is not working in your ad campaigns
Shopify is used to make e Commerce websites by using liquid language. In this PPT you can able to understand also about basics of liquid language which is written in Ruby.
Meridian ePoS system for Specialty Retailers, Jewellery, Tourism & Attraction...Krzysztof Kawulak
Point of Sale Equipment
· Electronic Point of Sale Equipment
· Point of Sale Software
· Electronic Point of Sale Software
· POS for Specialty Retailers
· EPOS for Specialty Retailers
· POS Systems
· EPOS Systems
· POS Solutions
· EPOS Solutions
· POS Systems for Retail
· EPOS Systems for Retail
· POS Solutions for Retail
· EPOS Solutions for Retail
· Retail POS
· Retail EPOS
· Retail Software
· Integrated POS
· Integrated EPOS
· Modern Cash Register Software
· Loyalty Software
· POS / EPOS for Jewellery
· POS / EPOS for Tourism & Attractions
· POS / EPOS for Fashion Retail
· POS / EPOS for Department Stores
· Best POS / EPOS Systems
· Best POS / EPOS Software
· Feature rich POS / EPOS
Tutorial on Creating Quality Online Shopping Experience 20170302Adams Company Limited
This is a presentatation delivered by Matthew Kwan, Principal Consultant of Adams (www.adamshk.com) at Hong Kong Retail Management Association (HKRMA), one of the largest associations in Hong Kong representing the retail industry. The presentation contains insights on how to enhance the online shopping experience for brick-and-mortar retail chains in this Mobile Age.
SundayKart is a local e-commerce platform that is transforming the shopping experience of consumers like you, by connecting them to local stores.
We aim to become the one-stop shop for all your daily needs. Users can order through the website/app and get everything delivered to their doorstep, quickly.
We offer a wide assortment of groceries, fruits & vegetables, bakery items, flowers and much more.
Sundaykart is providing different types of services to the customers like Electrician, Plumber etc to enrich their lives by resolving their daily problems.
Breakfast briefing delivered to the ARC Retail Conference in September 2008. With the credit crunch beginning to bite, we focused on how retailers should be leveraging existing assets to create low cost, high benefit customer propositions.
Understanding how to leverage the customers path to purchase as part of the ThinkBlink process. It can take merely seconds for a consumer to initiate a purchase decision, no matter how large or small they may be. Whether buying a house, a car, or a stick of gum at the grocery store, engaging the customer quickly and effectively can make the difference of whether or not they will buy a product.
The recent market meltdown that has seen the elimination of 50% of the wealth and value of corporations shows no sign of significant improvement. Most analysts warn that the market is in a very precarious position and could easily regress to its original dangerous state. At the same time, the US government intervention and
involvement as investor and regulator is challenging the level of freedom of corporations – the foundation of its global market dominance. Adversity in the capital markets has identified the vulnerability of the current business approaches of some of the largest Fortune 500 corporations, leading to the demise of well-established brands and organizations.
For more white papers and webinars, go to http://www.sldesignlounge.com
Or visit us at http://www.sld.com
Leveraging gamification in brand building strategies
For more white papers and webinars, go to http://www.sldesignlounge.com
Or visit us at http://www.sld.com
How to leverage new ideas and engage customers
For more white papers and webinars, go to http://www.sldesignlounge.com
Or visit us at http://www.sld.com
Mark Manton - Digital Transformation - Birmingham Marketing ConferenceEdge Global Media Group
Mark Manton, Head of Online Marketing UK&I, Experian
Topic: How Digital Transformation Drives Innovation
Digital transformation is a unique journey for each business on its path to digital maturity. But each business shares a common challenge – how to respond effectively to the radical shift in customer behaviour and online buying habits.
- Embracing the pace of change in digital transformation – the era from Mad Men to Maths Men
- Understand how to successfully make innovation happen through digital transformation
- How to adopt a ‘digitally disruptive’ mindset and culture that enables innovative transformation
- What successful innovation looks like in a digitally mature and transformed business
1. Know your Donors/Customers
2. Understand what your Donor (segments?) want from you
3. Build a 'Donor' journey
4. Integrate & Automate
5. Create your legacy
Few basic explanations on E-commerce and Internet Marketing. In the world of technology, the Internet plays an important role. The slides take you to very basic insights of the processes involved.
How to use Insightful Data to Increase the Customer Lifetime ValueEmarsys
Reaching your customers at multiple touch points throughout their customer journey significantly increases customer engagement and therefore the customer lifetime value. In this presentation we highlight the business benefits of collating and analysing digital data to produce actionable intelligence.
Digital Transformation in Customer Service: Roadmap for Success in 2014Ajit Khadd
Consumers have gone digital; you hear phrases like “digital by default” and “digital transformation”
in the C-suite. In fact, CDOs (Chief Digital Officers) are the latest addition to the C-suite!
Superfast Business - Getting the most out of online marketing Superfast Business
Superfast Business - offers fully funded support to help ambitious businesses in the South West with a focus on rural areas identify, maximise and profit from the opportunities that superfast broadband and new technologies present. They have a team of expert advisers, a programme of events on hot topics offering inspirational insights and practical solutions and access to IT specialists and knowledge.
The service is aimed at businesses who have heard superfast broadband is coming to their area or are already experiencing good connection speeds and fulfill ERDF eligibility criteria.
Register on their website today to see if your business is able to access the full support package and keep up to date with the latest technologies and information.
w: www.superfastbusiness.co.uk
e: info@superfastbusiness.co.uk
t: 0845 603 8593
An introduction to Spark eCommerce Group - providing eCommerce order fulfilment and contact centre services to leading brands and retailers for over 30 years.
In this slide, following topics have been covered in context to E-commerce.
- What is E-commerce?
- Why we need E-commerce?
- Impact of E-commerce
- E-commerce channels
- Top 10 biggest E-commerce companies
- Impact on Market and Retailers
- Advantages of E-commerce
- Disadvantages of E-commerce
- Types of E-commerce
- Future of E-commerce
Meet Magento 2015 Utrecht - Digital in store - SmileSmile I.T is open
Smile's conference at the Meet Magento 2015 on Wednesday 27th and Thurday 28th in Utrecht (Netherlands)
Our E-business expert, Florent Sabourin, has animated a session about the subject "E-Sellers, boost your sales with in-store digital retail experiences!"
The Meet Magento conference is the perfect place for merchants, system integrators, developers and service providers that want to get independent information about Magento and ecommerce.
Best Practices in Business Innovation: Business Models Changing the Landscape...Aggregage
Companies these days cannot afford to stand still!
Cheryl Perkins, Founder and President of Innovationedge and a visionary business leader, will share best practices of companies who are defining and implementing new business models. These models are used to create new pathways to value and deliver growth in today’s business climate. She will lead you on a journey through business model basics and describe how companies are taking innovation strategy to the next level, while tackling the current challenges of talent management and innovation fatigue.
During the CoVID-19 epidemic, eCommerce has become a crucial component of the worldwide retail architecture. eCommerce patterns, like many other industries, have shifted substantially since the COVID-19 epidemic. Following the advent of the internet, the retail landscape underwent substantial change.
Evolution of ‘in store' - can bricks & mortar and e commerce work together effectively
1. www.etailcore.com
4th November 2014 | 15:00 PM
Evolution of ‘in-store' - can bricks & mortar and eCommerce work together effectively
Presented by: Imtiaz Kaderbhoy Project Manager – Digital Multi Channel Program
James Scutt Network Change & Customer Coordination Manager
#etailcoreweb
2. Evolution of in-store
Can bricks & mortar and eCommerce work together effectively
Welcome
3. James Scutt
@ScuttJ
linkedin.com/in/jamesscutt
Imtiaz Kaderbhoy
@imtiazkaderbhoy
linkedin.com/in/imtiazkaderbhoy2
4. Who are we?
We have been trading for over 370 years
We have c11,800 branches across the UK
We serve c18 million customers every week
99.7% of UK population is within three miles of a branch
2013 Revenue increased by £44m (4.5%) to £1.024bn.
6. Brand Trust
•
What does this mean for us?
Human
Fair
Reliable
Universal
Trustworthy
Useful
Community Focused
Useful
What does this mean to us?
7. Brand Trust
•
But watch out for the “trust trap”
“They just do mails”
“They have basic products”
“They’re old- fashioned”
“I can’t access them digitally”
“I don’t associate them with other things”
“They have notorious queues”
What could this mean?
“Their products aren’t relevant to me”
9. Voice of the Customer
The Post Office respects my time
I received friendly personal service
My expectations
are met
My needs were understood
I’m treated fairly and with professionalism
Customer Promise
11. Physically Transforming our Branches
•
292 Crown branches
Brighter more modern design
Improved layouts
Improved Self-serve
Private consultation areas for Financial Services
Longer opening hours
More open plan counters
Many refits will give customers:
12. Physically Transforming our Branches
•
c3,500 “Main” branches
•
c5,300 Smaller “Local” branches
Modern design
More open plan counters
Longer opening hours
14. Colleague Behavioural Training
What do we want to achieve?
Evolving from service to retail excellence
Ways of working without the “barrier” of a physical counter
Behavioural excellence to exceed customers expectations
Encouraging innovative thinking and maximising the strengths of individuals
New ways of interacting with customers to improve their experience
16. The Post Office sits in 4 core markets
Mails
Government
Financial Services
Telephony
The Post Office faces challenges across each of its four core markets to become commercially sustainable
17. •
Transforming customer engagement with the Post Office from single transactions into enduring and profitable customer relationships
Omni-channel Strategy – In a Nutshell
18. The Post Office has many of the building blocks in-place or in-progress
Mails
Gov’t
services
Financial
services
Retail
Telecoms
= Post Office
= Customer
From this…
19. What they want
Where they want
How they want
In the way that they want
Put the customer at the heart of a single relationship with the Post Office
The Customer at the heart of the Post Office
Better knowledge of the customer
Increased share of customer spend
Improved loyalty & retention
Attracting a new generation of customers
Post Office business benefit
Additional revenue
New product & services opportunities
Increased profit
Put the customer at the heart of a single relationship with the Post Office
To this…
20. •
Omni-channel means more than just a good website, it means an integrated multi-channel business
Omni-channel
ENHANCED ‘PURE’ DIGITAL CHANNELS
DIGITALLY ENABLED BRANCHES
Personalised customer experience at the Digital Post Office “Handled with care”
Leading website experience
Optimised mobile experience
Interactive & informative digital content
Quick & easy purchase process
Innovative digital delivery
Digitally enabled customer support
‘Smart’ customer self- service points
Web-connected branch colleagues
Digitally enabled knowledge share & management
Integrated with other channels
21. Leveraging unique asset of physical network
360 degree data driving engagement and decisions
Differentiated customer service
Omni-channel
Enabling principle “A digital Post Office”
22. Branch remains an important channel for all groups
Consumers of all ages still want to go into stores
But the experience offered needs to adapt to an OC world
Branch becomes a crucial tool for brand engagement & loyalty through excellent in-store customer service
The role of branch:
Engage with customers
Embodiment of the brand
Offering new services
Support seamless integration
Personalised customer service
Consumer Goods
24. What we are doing
Developing a single view of our customers
Developing propositions based on insight and fact
Creating a single Post Office customer account
Launching and integrating our mobile channel
Optimising our online customer journeys
Aligning our branch experience / customer journey to our online and mobile channels
Creating a targeted self service capability
Launching a platform to integrate all of the above
Replace our counter infrastructure
Adopt test and learn to speed time to market