Evocon is a factory production line efficiency software that struggled with usability due to the need for constant developer support and complex systems for end users. The redesign process involved extensive user research, wireframing, and testing to create intuitive user interfaces that improve visibility and functionality for various user roles. Key achievements included enhanced service understanding, improved production routines, increased efficiency, and higher customer satisfaction.

1. Evocon
Service design 2014

2. Background:
Evocon is factory production
line efficiency software

3. What was the underlying problem?
Evocon was impossible to use without constant developer
support. Each client’s input led to making new custom solutions.
Only a fraction of the systems’ potential was used since
people couldn’t learn and use it intuitively.

4. Too much information for an on-site operator Redesigned for better visibility from distance, all clutter removed

5. Design process
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Research and mapping of the system, its users and their journeys
Interviews & workshops with users – factory engineers,
line operators
Concept mapping and wireframing
Developing user interfaces for every user group
Testing the functionality of the new UI
Development and implementation of the UI

6. CONCEPT MAPPING
• based on user research
• defines functionalities for each role
SYSTEM MAPPING
• sets clear limits to the analytics module
• defines how & what can be displayed

7. How it was achieved
EVOCON TEAM
KEY CLIENTS END USERS
DESIGN TEAM
The whole team of Evocon was part of the project,
together with several of their key clients – production companies and factories.

8. Working together with all the stakeholders
provided invaluable insight

9. UNIQUE FEATURE
• Track specific changes in production
• Monitor their impact on the efficiency over time

10. Achievements
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Value for the whole company – service understood
by all user groups
Improved production routines and monitoring efficiency
Increase in customer satisfaction
Positive effect on sales