The document summarizes discussions from the 2010 Aviation Management Conference on trends affecting passenger travel. Key topics included: millennials' influence as the largest generation and heavy users of social media; lessons from package delivery services that track each item; the growing role of social media in aviation for customer engagement and complaints; new technologies like smartphones that give passengers constant connectivity; and the potential for a more customized travel experience if airlines can track passengers individually through their journey. The conference questioned how airlines can best cater to passengers and treat each as a "VIP."
Andrea Kraushaar from Youth Dynamix talks at The Heavy Chef Project in Johannesburg, August 2009. The presentation covers relevant and fascinating statistics on youth trends and behaviour.
State of Love & Trust? - The formative years of Digital Interactive Design (2...Anne Marleen
This lecture 'State of Love & Trust? - The formative years of Digital Interactive Design (2001 - 2018)' by Anne Marleen Olthof captures the formative years of digital interactive design, reflects on its impact in society and offers insight in internet technology in general. It takes a step towards the future by explaining the most important emergent technologies for consumer products.
duration: 100 minutes
date: 11-12-2018
location: Wibauthuis, Hogeschool van Amsterdam
This lecture is part of the undergraduate course 'Design History' at Communication and Multimedia Design Amsterdam. This course offers a historical perspective on the development of digital interactive design, art and product design, from the end of the 19th century up till the beginning of the 21st century. We explain both digital and non-digital products and explain art movements throughout the 20th century. A visit to the Stedelijk Museum Amsterdam is included in this course.
This is the presentation Rafael Sulit, National Grid US Brand Marketing Director, gave to the University of Rhode Island PRSSA on April 1, 2014. His presentation, "Staying on step ahead: connecting with customers across all their experiences," focused on the importance of applying the right marketing and communications channel mix.
Andrea Kraushaar from Youth Dynamix talks at The Heavy Chef Project in Johannesburg, August 2009. The presentation covers relevant and fascinating statistics on youth trends and behaviour.
State of Love & Trust? - The formative years of Digital Interactive Design (2...Anne Marleen
This lecture 'State of Love & Trust? - The formative years of Digital Interactive Design (2001 - 2018)' by Anne Marleen Olthof captures the formative years of digital interactive design, reflects on its impact in society and offers insight in internet technology in general. It takes a step towards the future by explaining the most important emergent technologies for consumer products.
duration: 100 minutes
date: 11-12-2018
location: Wibauthuis, Hogeschool van Amsterdam
This lecture is part of the undergraduate course 'Design History' at Communication and Multimedia Design Amsterdam. This course offers a historical perspective on the development of digital interactive design, art and product design, from the end of the 19th century up till the beginning of the 21st century. We explain both digital and non-digital products and explain art movements throughout the 20th century. A visit to the Stedelijk Museum Amsterdam is included in this course.
This is the presentation Rafael Sulit, National Grid US Brand Marketing Director, gave to the University of Rhode Island PRSSA on April 1, 2014. His presentation, "Staying on step ahead: connecting with customers across all their experiences," focused on the importance of applying the right marketing and communications channel mix.
A Powerpoint presentation that notes that air travel has in many cases become a commodity. The experience is now at the airport! A look at pasenger ameneties at 5 world class airports.
Airports world over are increasingly getting more and more automated. Customer oriented functions are fast becoming self serviced, such as, Check-in process, Bag Drop, Boarding, immigration, etc., etc. are now self serviced.
Airports are also designed keeping self sustainability and going green as prime concern.
I have also tried to list out initiatives taken up by some of the prestigious institutions/organizations in aviation industry.
OSAi : L’INITIATIVE OW2 POUR L’ACCESSIBILITE OPEN SOURCE OW2
Les logiciels libres facilitent l’intégration de technologies améliorant l’expérience de tous les utilisateurs. Christian PATERSON encourage les contributions autour d’OSAi, une récente initiative de l’association OW2 fédérant plus de vingt projets, répartis en sept domaines. Ces logiciels open source pour le web, les terminaux mobiles ou la DRH sont partagés, améliorés et accompagnés de référentiels et de guides de bonnes pratiques.
A Powerpoint presentation that notes that air travel has in many cases become a commodity. The experience is now at the airport! A look at pasenger ameneties at 5 world class airports.
Airports world over are increasingly getting more and more automated. Customer oriented functions are fast becoming self serviced, such as, Check-in process, Bag Drop, Boarding, immigration, etc., etc. are now self serviced.
Airports are also designed keeping self sustainability and going green as prime concern.
I have also tried to list out initiatives taken up by some of the prestigious institutions/organizations in aviation industry.
OSAi : L’INITIATIVE OW2 POUR L’ACCESSIBILITE OPEN SOURCE OW2
Les logiciels libres facilitent l’intégration de technologies améliorant l’expérience de tous les utilisateurs. Christian PATERSON encourage les contributions autour d’OSAi, une récente initiative de l’association OW2 fédérant plus de vingt projets, répartis en sept domaines. Ces logiciels open source pour le web, les terminaux mobiles ou la DRH sont partagés, améliorés et accompagnés de référentiels et de guides de bonnes pratiques.
Digital Transformation must be a 3 winners game: Citizen - Company - State Hugues Rey
Intervention de Hugues Rey au
COLLOQUE EUROPÉEN DES RÉGIONS NUMÉRIQUES
« INDUSTRIE BRABANT WALLON 4.0 »
MERCREDI 19 OCTOBRE 2016
Au Cercle du Lac à Louvain-la-Neuve
The Digital Digest is Rassed's quarterly round up of Internet and technology developments in the Middle East.
Hot stories in this issue:
_Qatar leads social take-up in MENA
_23% of MENA uses social media for breaking news
_25-34 years oldsdominate Facebook in KSA + UAE
_Singapore users most attached to their mobiles
_MENA’s online gender gap revealed
_Google Street View comes to MENA landmarks
... and many more.
CROSS-BORDER BUSINESS HANDBOOK : Going global with Facebook 2016Peerasak C.
Going global with Facebook
People around the world are more connected than ever. In 2012,
there were only 2.7 billion people on the Internet. By 2018, that
number is expected to be 3.82 billion—a growth of 30%.
1
And
last year, more than 900 million people around the world had at
least one international connection on social media.
2
These globally connected people are becoming global consumers.
361 million people worldwide have participated in cross-border
e-commerce, and 429 million are international travelers.
3
With 1.7 billion monthly active users
4
—one-fifth of the world’s
population— Facebook is uniquely positioned to help you
reach your customers, wherever they are. People on Facebook
and Instagram are at the center of personal connection and
discovery. They are open to learning about new products.
According to our research, about 50 million businesses use
Facebook to find customers, and 30 percent of their fans are
from other countries.
5
This cross-border business handbook was created to help you
discover how Facebook can help your business grow. You’ll find
a wide range of information to help you communicate effectively
with potential customers around the world. Each country section
begins with basic demographic information, followed by notable
industry information that includes various business sizes, the scale
of online shoppers, the number of smartphone users and more.
Then, consumer behaviors on Facebook are covered. For example,
you’ll learn that the top categories discovered by Facebook users
in France are entertainment, cosmetics, tech and luxury fashion.
6
And that 70% of Malaysians surveyed have seen or searched for
information on Facebook before purchasing.
7
It’s never been a better time to reach new customers and new
markets. We hope you use this handbook to take advantage of
the opportunities your business has around the globe with the
power of Facebook.
1. 16 December 2010 AVIATION MANAGEMENT CONFERENCE 2010 Every passenger a V.I.P. YassineAtmani, Esther Lap, Miranda Piekema, Sven Portengen and Nargis Zamaray
2.
3. The big issue AVIATION MANAGEMENT CONFERENCE 2010 3 Millennials Package process The power of social media Technology Future passenger process The big question
4. Millennials AVIATION MANAGEMENT CONFERENCE 2010 Generation Y Born between 1980-2000 Largest generation in the U.S.A. 96% has social networking account 70% contstantly online Texting +566% 4 Millennials Package process The power of social media Technology Future passenger process The big question
5. Millennials AVIATION MANAGEMENT CONFERENCE 2010 5 Millennials Package process The power of social media Technology Future passenger process The big question
6. Packageprocess AVIATION MANAGEMENT CONFERENCE 2010 Integrator 6 Millennials Package process The power of social media Technology Future passenger process The big question
7. Packageprocess AVIATION MANAGEMENT CONFERENCE 2010 What can be learned from the package process? Integrators Choose type of handling for every package Track and trace every package 24/7 Every package is handled as a V.I.P. 7 Millennials Package process The power of social media Technology Future passenger process The big question
8. Package process AVIATION MANAGEMENT CONFERENCE 2010 8 Millennials Package process The power of social media Technology Future passenger process The big question
9. The power of social media AVIATION MANAGEMENT CONFERENCE 2010 Campaign Donor 9,5 million Hyves accounts showed this message: Millennials Package process The power of social media Technology Future passenger process The big question 9
10. The power of social media AVIATION MANAGEMENT CONFERENCE 2010 Youp van ‘t Hek, Twitter Youpvan’tHek damages reputation of T-mobile 10 Millennials Package process The power of social media Technology Future passenger process The big question
11. The power of social media AVIATION MANAGEMENT CONFERENCE 2010 11 Customerswhoformgroups Millennials Package process The power of social media Technology Future passenger process The big question
12. The power of social media AVIATION MANAGEMENT CONFERENCE 2010 12 Millennials Package process The power of social media Technology Future passenger process The big question
13. The power of social media AVIATION MANAGEMENT CONFERENCE 2010 Role of social media in the aviationindustry Access duringwhole travel process Engagewithcompany Complainaboutproducts/services Formgroups 13 Millennials Package process The power of social media Technology Future passenger process The big question
14. Technology AVIATION MANAGEMENT CONFERENCE 2010 Smartphone Internet accessibility Traceable with Bluetooth/GPS 173,8 million sold in USA in 2009 14 Millennials Package process The power of social media Technology Future passenger process The big question
15. Technology AVIATION MANAGEMENT CONFERENCE 2010 15 Apps for all kind of information Millennials Package process The power of social media Technology Future passenger process The big question
16. Future passenger process AVIATION MANAGEMENT CONFERENCE 2010 16 Millennials Package process The power of social media Technology Future passenger process The big question
17. Future passenger process AVIATION MANAGEMENT CONFERENCE 2010 Booking information 17 Millennials Package process The power of social media Technology Future passenger process The big question
18. Future passenger process AVIATION MANAGEMENT CONFERENCE 2010 Booking 18 Millennials Package process The power of social media Technology Future passenger process The big question
19. Future passenger process AVIATION MANAGEMENT CONFERENCE 2010 To the airport 19 Millennials Package process The power of social media Technology Future passenger process The big question
20. Future passenger process AVIATION MANAGEMENT CONFERENCE 2010 At the airport 20 Millennials Package process The power of social media Technology Future passenger process The big question
21. Future passenger process AVIATION MANAGEMENT CONFERENCE 2010 Family modus Business modus Leisure modus Fast Travel modus Shop modus 21 Millennials Package process The power of social media Technology Future passenger process The big question
22. Future passenger process AVIATION MANAGEMENT CONFERENCE 2010 During the flight 22 Millennials Package process The power of social media Technology Future passenger process The big question
23. Future passenger process AVIATION MANAGEMENT CONFERENCE 2010 After the flight 23 Millennials Package process The power of social media Technology Future passenger process The big question
24. Future passenger process AVIATION MANAGEMENT CONFERENCE 2010 24 Every passenger a V.I.P. Passengers can share experiences publicly Technological developments make information more active instead of passive Every passenger canbetracked and treatedindividually Millennials Package process The power of social media Technology Future passenger process The big question
25. Whowilltake care of the V.I.P.’s? AVIATION MANAGEMENT CONFERENCE 2010 25 Millennials Package process The power of social media Technology Future passenger process The big question