The document discusses factors to consider when providing amenities at airports to improve the customer experience. It examines some world-class airports like Kuala Lumpur, Charles de Gaulle, Incheon, and Schiphol that focus on amenities like restaurants, lounges, art installations, and WiFi to enhance the travel experience. Research shows that improving customer satisfaction and loyalty through a better airport experience can increase revenues and business outcomes.

1. Airport Amenities: deciding what services to offer your customer

2. Air Travel in “the old days”

3. Air Travel “Matures”

4. Midway in Chicago: World’s Busiest Airport mid-1950s

5. Travel from Chicago to Buffalo

6. Prestigious Member of a Unique American Airlines Customer Club

7. Airports Build and Grow

8. Airport Amenities

9. Air Travel Today

10. Air Travel Today

11. Air Travel Today

12. Air Travel Today

13. Air Travel Today

14. Air Travel Today

15. Thanks goodness the pilots know what they are doing!

17. Thoughts While Traveling

18. Airports Around the World

19. Airports Around the World

22. World-Class Airport: Kuala Lumpur

23. World-Class Airport: Kuala Lumpur

24. World-Class Airport: Kuala Lumpur

25. World-Class Airport: Kuala Lumpur

26. World-Class Airport: Kuala Lumpur

28. World-Class Airport: Charles de Gaulle

29. World-Class Airport: Charles de Gaulle

30. World-Class Airport: Charles de Gaulle

31. World-Class Airport: Charles de Gaulle

33. World-Class Airport: Incheon

34. World-Class Airport: Incheon

35. World-Class Airport: Incheon

36. World-Class Airport: Incheon

37. World-Class Airport: Incheon

39. World-Class Airport: Schiphol

40. World-Class Airport: Schiphol

41. World-Class Airport: Schiphol

42. World-Class Airport: Schiphol

43. World-Class Airport: Schiphol

44. World-Class Airport: Schiphol

45. World-Class Airport: Schiphol

46. World-Class Airport: Schiphol

47. World-Class Airport: Schiphol

49. Airport Back Home: MSP

50. World-Class Airport: MSP