The document discusses the concept of a virtual airport cluster as an interconnected logistical network centered around the passenger experience. It focuses on leveraging information and communication technologies to provide integrated, traveler-centric services across physical and digital channels. Key points include developing common infrastructure, virtual logistics and customer relationship management solutions, and strategic partnerships within the airport community.
Putting the customer first travelling by rail experienceAmadeus Rail
Automating rail sell through different sales channels helps put the customer first. This presentation shows how important it is to increase customer loyalty by making booking rail easier and less complex - but also integrating into the travel ecosystem.
ArabNet Digital Summit 2012, March 27 - 31.
Industry Day, March 28, Tourism & Travel Track
Presentation by Amadeus: Shibu T. George, Business Solutions Manager MENA
Where Airport Retail Is Heading | airporttrends•com | ACI 2014 Zurichairporttrends•com
Presentation by airporttrends•com's Hildegard Assies at the 2014 Airport Trading Conference in Zurich.
In order to create an unique sense of place, airports have realized they had to differentiate the passenger experience. Not only by designing seamless, efficient, processes and fancy terminals, but by creating a distinct ambiance with a unique and flexible portfolio of retail, food & beverage and service concepts.
Uniqueness is achieved by developing innovative concepts, preferable with a local flavour by featuring local brands and experiences, as well as global brands that offer a selection of local products (‘glocalization’).
Future of Travel - The passenger experience 2015 Tom Knierim
This presentation is drawing on findings from SITA’s four annual industry research initiatives. It provides valuable insights into future IT strategic thinking and trends across the air transport industry.
Most of our content is based on three global surveys. Every year, SITA surveys senior executives at the top 200 airlines and airports in the world to ask about technology adoption in their organisation. Carried out at six major international airports in key regions of the world, SITA also runs a survey representing the passenger opinions about technology used throughout the journey.
Cases: how technologies help to solve business problems in logistics.
Blockchain in logistics
Big Data in logistics
3D printing in logistics
Chat-bots in logistics
Internet of things in logistics
Sharing economy in logistics
Self-driving vehicles in logistics
Drones in logistics
Computer vision in logistics
AR/VR in logistics
Machine learning in logistics
Omnichannel in logistics
Putting the customer first travelling by rail experienceAmadeus Rail
Automating rail sell through different sales channels helps put the customer first. This presentation shows how important it is to increase customer loyalty by making booking rail easier and less complex - but also integrating into the travel ecosystem.
ArabNet Digital Summit 2012, March 27 - 31.
Industry Day, March 28, Tourism & Travel Track
Presentation by Amadeus: Shibu T. George, Business Solutions Manager MENA
Where Airport Retail Is Heading | airporttrends•com | ACI 2014 Zurichairporttrends•com
Presentation by airporttrends•com's Hildegard Assies at the 2014 Airport Trading Conference in Zurich.
In order to create an unique sense of place, airports have realized they had to differentiate the passenger experience. Not only by designing seamless, efficient, processes and fancy terminals, but by creating a distinct ambiance with a unique and flexible portfolio of retail, food & beverage and service concepts.
Uniqueness is achieved by developing innovative concepts, preferable with a local flavour by featuring local brands and experiences, as well as global brands that offer a selection of local products (‘glocalization’).
Future of Travel - The passenger experience 2015 Tom Knierim
This presentation is drawing on findings from SITA’s four annual industry research initiatives. It provides valuable insights into future IT strategic thinking and trends across the air transport industry.
Most of our content is based on three global surveys. Every year, SITA surveys senior executives at the top 200 airlines and airports in the world to ask about technology adoption in their organisation. Carried out at six major international airports in key regions of the world, SITA also runs a survey representing the passenger opinions about technology used throughout the journey.
Cases: how technologies help to solve business problems in logistics.
Blockchain in logistics
Big Data in logistics
3D printing in logistics
Chat-bots in logistics
Internet of things in logistics
Sharing economy in logistics
Self-driving vehicles in logistics
Drones in logistics
Computer vision in logistics
AR/VR in logistics
Machine learning in logistics
Omnichannel in logistics
Cases: how technologies help to solve business problems in retail
Blockchain in retail
Big Data in retail
3D printing in retail
Chat-bots in retail
Internet of things in retail
Sharing economy in retail
Autonomous vehicles in retail
Drones in retail
Computer vision in retail
AR/VR in retail
Machine learning in retail
Omni channel in retail
CoreTeka helps to implement IT-innovations: starts from business processes analysis to ready products.
For more than 3 years we develop expertise in retail, logistics and automotive industry.
Rethinking airports for future connected travelersKevin May
The future role of airports – the meeting grounds for airlines and travelers – is driven by unprecedented social and technological change.
Expect new levels and diversity of service, personalized travller experiences, universal availability of mobile connectivity and many changes in the airport as a merchandising environment.
In this webinar presented by Tnooz and Amadeus, we examine technology shaping the needs and expectations of airport visitors.
How will airline and airport operators engage with customers?
What strategies and business models enable airlines and airports to seize new opportunities for managing the total trip experience?
Our expert panel includes:
* Brian Beard, Amadeus, executive technology consultant
* Glenn Gruber, Ness Technologies, AVP travel technologies
* Patricia Simillon, Amadeus, head of airlines operations strategy
A presentation that outlines answer to the following questions: What makes passengers feel good about flying? What can aviation learn from other business sectors? What are innovative onboard products and services that show the way the cabin experience will evolve?
At SITA we do have a range of surveys and insight papers
Together with ACI, we do surveys with Senior IT executives at airport and airlines.
For the airport survey, questionnaires were sent in Q2 2015 to senior IT executives working in the top 100 airports across the world.
Some of the people in the audience might have even been involved in those surveys…
How airlines use technology to improve passenger experience by 2016 - The Air...Tom Knierim
The Airline IT Trends Survey, co-sponsored by Airline
Business and SITA shows an airline IT climate that is
cautiously improving. IT budgets are expected to improve at
the majority of airlines in 2013, while the global level of IT
operational spending should reach an estimated US$10 billion
in 2013.
Airline IT investment priorities continue to focus on mobilizing
the passenger journey, as they have done for the last three
years, but airlines are also showing a strong interest in
improving business intelligence to better understand their
operations and customers.
The overall impression from this year’s survey is one of an
industry that is fast adopting the digital world. This is bringing
many advantages in the form of automation and new services,
but also challenges in making sure these technologies can
be widely adopted so that passengers benefit at both ends of
their journey.
For the last 15 years we have been tracking the key technology
trends of airlines. More recently we have complemented
this research by publishing surveys on technology trends
in the wider air transport industry, including airports and
passengers. Taken together, they provide a unique perspective
on the way technology is shaping the future of air travel.
We welcome any feedback or comments on the survey.
For more information on all our surveys and accompanying
features and analysis, visit www.sita.aero/surveys.
11 travel technology trends that will impact railways' distribution strategiesAmadeus Rail
How do the latest innovations in technology impact railways and their distribution strategy? 11 travel technology trends and their relevance for railways to meet the customers demands.
Find out about trends like multi-device, app-mania, instant messaging craze, sharing economy and multi-modal travel.
Tola Bashir, CEO of Supreme Jets (named Best New Luxury CEO 2018 UK), comments: ‘For some time now, the path to selecting the best services at the best prices has been dramatically eased by such platforms as Comparethemarket.com, Confused.com and other comparison sites, allowing customers to quickly and securely find the best deals for their insurance, financial and other needs. These services are aimed at the general public to help make the most common financial decisions. Supreme Jets has now taken this to new heights, offering a comparison service for top end luxury private jet charters.’
Get & Book trasfers over the Globe at 1 place
Benefits for Travel Agencies & Tour Operators, for Webmasters & Bloggers, for IT travel providers & OTAs, Airlines & Hotelchains & Metasearches
Ubicabs online taxi booking platform including appsJames Bamford
How ubiCabs provides customers a taxi booking platform. Service provided to fixed fare or metered taxis whether on websites, native apps (iPhone and Android), mobile web apps, call centre apps.
Deployment of Beacon Technology in Aviation by LeantegraLeantegra
Check out the Leantegra presentation to learn how beacons, and powered by them RTLS and Proximity Marketing solutions can make every passenger's stay at an airport a positive start of a great adventure!
Pertaining to this ever-growing and evolving segment, what are various ways in which airports can create and deliver value to their passengers, while building closer, more personal relationships with them?
To analyse this, David McMullen and Shubhodeep Pal will be delving into opportunities such as ‘crowdsourcing’, ‘crowdfunding’, end-to-end mobile experiences and next-generation airport retail over a series of upcoming articles in #AirportMarketingX.
Cases: how technologies help to solve business problems in retail
Blockchain in retail
Big Data in retail
3D printing in retail
Chat-bots in retail
Internet of things in retail
Sharing economy in retail
Autonomous vehicles in retail
Drones in retail
Computer vision in retail
AR/VR in retail
Machine learning in retail
Omni channel in retail
CoreTeka helps to implement IT-innovations: starts from business processes analysis to ready products.
For more than 3 years we develop expertise in retail, logistics and automotive industry.
Rethinking airports for future connected travelersKevin May
The future role of airports – the meeting grounds for airlines and travelers – is driven by unprecedented social and technological change.
Expect new levels and diversity of service, personalized travller experiences, universal availability of mobile connectivity and many changes in the airport as a merchandising environment.
In this webinar presented by Tnooz and Amadeus, we examine technology shaping the needs and expectations of airport visitors.
How will airline and airport operators engage with customers?
What strategies and business models enable airlines and airports to seize new opportunities for managing the total trip experience?
Our expert panel includes:
* Brian Beard, Amadeus, executive technology consultant
* Glenn Gruber, Ness Technologies, AVP travel technologies
* Patricia Simillon, Amadeus, head of airlines operations strategy
A presentation that outlines answer to the following questions: What makes passengers feel good about flying? What can aviation learn from other business sectors? What are innovative onboard products and services that show the way the cabin experience will evolve?
At SITA we do have a range of surveys and insight papers
Together with ACI, we do surveys with Senior IT executives at airport and airlines.
For the airport survey, questionnaires were sent in Q2 2015 to senior IT executives working in the top 100 airports across the world.
Some of the people in the audience might have even been involved in those surveys…
How airlines use technology to improve passenger experience by 2016 - The Air...Tom Knierim
The Airline IT Trends Survey, co-sponsored by Airline
Business and SITA shows an airline IT climate that is
cautiously improving. IT budgets are expected to improve at
the majority of airlines in 2013, while the global level of IT
operational spending should reach an estimated US$10 billion
in 2013.
Airline IT investment priorities continue to focus on mobilizing
the passenger journey, as they have done for the last three
years, but airlines are also showing a strong interest in
improving business intelligence to better understand their
operations and customers.
The overall impression from this year’s survey is one of an
industry that is fast adopting the digital world. This is bringing
many advantages in the form of automation and new services,
but also challenges in making sure these technologies can
be widely adopted so that passengers benefit at both ends of
their journey.
For the last 15 years we have been tracking the key technology
trends of airlines. More recently we have complemented
this research by publishing surveys on technology trends
in the wider air transport industry, including airports and
passengers. Taken together, they provide a unique perspective
on the way technology is shaping the future of air travel.
We welcome any feedback or comments on the survey.
For more information on all our surveys and accompanying
features and analysis, visit www.sita.aero/surveys.
11 travel technology trends that will impact railways' distribution strategiesAmadeus Rail
How do the latest innovations in technology impact railways and their distribution strategy? 11 travel technology trends and their relevance for railways to meet the customers demands.
Find out about trends like multi-device, app-mania, instant messaging craze, sharing economy and multi-modal travel.
Tola Bashir, CEO of Supreme Jets (named Best New Luxury CEO 2018 UK), comments: ‘For some time now, the path to selecting the best services at the best prices has been dramatically eased by such platforms as Comparethemarket.com, Confused.com and other comparison sites, allowing customers to quickly and securely find the best deals for their insurance, financial and other needs. These services are aimed at the general public to help make the most common financial decisions. Supreme Jets has now taken this to new heights, offering a comparison service for top end luxury private jet charters.’
Get & Book trasfers over the Globe at 1 place
Benefits for Travel Agencies & Tour Operators, for Webmasters & Bloggers, for IT travel providers & OTAs, Airlines & Hotelchains & Metasearches
Ubicabs online taxi booking platform including appsJames Bamford
How ubiCabs provides customers a taxi booking platform. Service provided to fixed fare or metered taxis whether on websites, native apps (iPhone and Android), mobile web apps, call centre apps.
Deployment of Beacon Technology in Aviation by LeantegraLeantegra
Check out the Leantegra presentation to learn how beacons, and powered by them RTLS and Proximity Marketing solutions can make every passenger's stay at an airport a positive start of a great adventure!
Pertaining to this ever-growing and evolving segment, what are various ways in which airports can create and deliver value to their passengers, while building closer, more personal relationships with them?
To analyse this, David McMullen and Shubhodeep Pal will be delving into opportunities such as ‘crowdsourcing’, ‘crowdfunding’, end-to-end mobile experiences and next-generation airport retail over a series of upcoming articles in #AirportMarketingX.
Mobility & Travel of the Future: Company presentation by Marko Gucek, CEO of GoOpti at the NOAH Conference 2019 in Tel Aviv, Hangar 11, 10-11 April 2019.
Jim Slevin's presentation to Passenger Terminal Expo 2015 in Paris. Jim discusses how collaboration through Technology can ensure both Airports and Passengers can optimise their relationship with each for their mutual benefit.
Deployment of Beacon Technology in Aviation by LeantegraOlga Rusnak
Check out the Leantegra presentation to learn how beacons, and powered by them RTLS and Proximity Marketing solutions can make every passenger's stay at an airport a positive start of a great adventure!
How to deliver outstanding services & comfortable experiences for passengers by using micro-location, presence detection and contextual communication based on iBeacon technology.
Rohit Talwar From Muscle to Magic - GAD 2012 Confernece - Paris - November ...Rohit Talwar
Keynote presentation to Global Airport Development conference - focusing on how airports need to reinvent themselves to survive and thrive in a turbulent era.
How can we enable a more efficient and streamlined operational environment that enhances our employee experience? What needs to happen in order for us to succeed in our vision to create the best intelligent travel ecosystem? What role does AI, data and emerging technologies play across our organization? Learn how Finnair, a 95 year old airline, has been navigating towards a future proof working environment.
Digital transformation in airline industry jan. 2018DIGITAL MONK
Airlines are under siege as innovative new services place themselves between the airlines and their customers. Digital intermediaries like Kayak, Priceline, Expedia, Skyscanner, Hotwire, Travelocity, Orbitz, CheapOair, and many others are making it more difficult for airlines to stay close to customers.
1. The SwITch Group Airport Service Provider THE PASSENGER AS NODAL POINT IN THE INTERMODAL LOGISTICAL NETWORK: “ The new virtual distribution channels of the Schiphol-Cluster” Ad Kramer
2. COMMON USE INFRASTRUCTURES AT VIRTUAL AIRPORTS AIRPORT-CLUSTER The listening airport-cluster! A virtual airport-cluster is defined as a system of inter-connected logistical firms, service providers and institutions whose value as a whole is greater than the sum of its parts. Cluster-airport affects overall competitiveness, increased productivity, service innovation, infrastructure management and customer relationship
3. Domestication/Taming of the ICT focussed at ‘complicated simplicity! Harnassing and exploiting ICT despite ever increasing complexity and volatility! SYSTEMS INTEGRATION AND THE STRATEGIC USE OF ICT BY (VIRTUAL) AIRPORTS
4. Traveller/shipper centric airport cluster/community/city COMMUNITY PARTNERS COHERENCE (BUSINESS MODEL) KNOWLEDGE COMMUNITY EMPLOYEES ARCHITECTURE/ INFRASTRUCTURE VALUE SHOPS WEBSITES CORE GOVERNANCE INTRANET/EXTRANET AIRPORT VALUE CHAINING Common infrastructure The listening airport! Turn the websites to your advant- age by comparative shopping! Less hurried travelling! The benefits for business partners of physical and virtual proximity to the airport-cluster outweigh the costs!
6. WARP AND WOOF SAIL FEDERATED/SHARED RESOURCES ROBUST SITUATIONAL BUSINESS/ICT-AWARENESS AND ICT-ALIGNMENT
7. CRITERIA FOR KEY-SYSTEMS # LICENSE TO OPERATE AS AN AIRPORT # GENERATING REVENU STREAMS (YIELD MANAGEMENT) # STRATEGIC USE BY STAKEHOLDERS UNBUNDLING AND VIRTUAL DEDICATION RESULT INTO 15 TO 20 KEY/ANCHORING SYSTEMS, WHICH NEED TOP MANAGEMENT FOCUS AND WILL NEVER BE OUTSOURCED!
8. ICT gives your business opportunities it deserves! Focus on outcome! STRATEGIC ICT-AGENDA FOR 2000: # Overall unbundling of infrastructure and of financial administration # Virtual Visit Logistics # Virtual Passenger Logistics # Membership Program/Personalizing Engine # Virtual Distribution Channels to Customers # Real Estate/Office Exploitation
9. It’s like the beaver said to the rabbit as they stared up at the immense earthwork of the dam: “ No, I didn’t actually build it … ………… .. but it’s based on an idea of mine! Development of virtual concepts of dedication, sourcing and knowledge for the virtual airport-cluster!
10. In many organizations, the 800-pound gorilla’s that impaire performance and stifle change are ‘culture’ and ‘infrastructure’!
11. The ‘digital mobile traveller’ is out of sight, but never out of range! He is becoming a node in the airport’s ‘catchment area network’! HelloPort - Travel Companion Value Shop with follow-me context Ericsson
12.
13. Travel companion value shop! TRAVEL COMPANION VAUE SHOP Calling-in of data-elements of the airport-PNR with pincode/biometrics! The released data-elements are the basis for further enhanced service delivery! Fixed information per journey: @ Address details @ (Mobile) Telephone number @ Pager number @ E mail addresses at home and at office @ Credit card numbers with expiration dates @ Nationality @ Passport number with expiration date @ Relatives to be warned in case of emergency @ Office address details @ Telephone-list @ E mail address-list @ License plate of car Variable information: * Travel-mode information * Reserved parking * Door-to-airport-baggage service and vice versa * Tax free purchase * Car rental * Hotel reservation * Telephone-numbers of meeters at arriving airport * Flight details and connecting flights * Travelagency-details * Reservation-number (airline PNR’s) You never travel alone! HelloPort is your travel-companion and keeps you in touch!
14.
15. At Schiphol up to 300,000 consumers are passing physically the airport at peakdays! Tapping into these value streams is of eminent importance: # Travellers: * inbound * outbound * sourcebound * transfer # Meeters/Greeters # Railstop-overs # Daytrippers # Visitors # Employees # Suppliers # Business Partners The emerging core competence of virtual airport is leveraging the untapped potential of the consumer- and freight-flows they already own!
16. COMMON USE SELF SERVICE CHECK-IN (from March 1999 hand baggage only)
17. COMMON USE SELF SERVICE CHECK-IN HOLDBAGGAGE CHECK-IN 1ST QUARTER 2000 (Iris-recognition for authentication of the traveller!)
18. Common-use selfservice check-in at Schiphol for the KLM/NorthWest/Alitalia alliance with 13 airlines connected to CoDeCo Departure and Control System Extension of the kiosk-network in the catchment area to Regional Airports, Hotels and Railway Stations
19. ICT - BUSINESS ALIGNMENT IN THE NEW MILLENNIUM SCHIPHOL January 1999 Focus on the traveller’s electronic door!
20. The paradigm of the tiger and the antilope All airports are equal not ……….. in responding to or coping with the industry-drivers as for the application of Information and Communication Technology!
21. STRATEGIC INFLECTION POINTS Value chain outperforming competition Leveraging core competencies Capitalizing on generic relationships/Strategic fit Inflection-/way-points Focus Risc averse Risc taking Risc seeking Business space/ Mission & Identity Local position Mainport Position in global network Leading edge operator Service agility Listening organization External context in travel/transport industry Internal corporate context/Branding Outcome based context Commissions Margins The culture gets risk averse and you end up investing too much in the old!
22. # Culture/values # Mindset/lifestyle # Identity # Specific Needs Core Ideology * Culture * Core Values * Identity (Mission) Envisioned Future * Brand Value Proposition (Vision) * Service Portfolio’s (Strategy) * Value Added Services (Functionality) Virtual Brand Match Model MAXIMUM FIT/MATCH Brand Image
23. ICT - BUSINESS ALIGNMENT IN THE NEW MILLENNIUM: Catchwords: # Virtual dedication/Service agile solutions/Brand Identity/ Customer interaction # Inflection Points/ Leveraging knowledge # Togetherness/Airport-clustering/ Virtual sourcing Business Intelligence: # Megacarrier alliances # Pipelines/Context/Content # Virtual brand match # Profiled interactive packagers/‘cream-skimming’ new entrants # Travel companion solutions New entrants are successfully challenging the incumbent-airports that are considering themselves secure because of their physical location, business model and captive audience!
24. THE RED QUEEN EFFECT (Alice in Wonderland) : ‘ It takes all the running you can do, to keep in the same place!’ Joined procurement and joined research & development! Situational leadership on specific functionality in an airport-cluster perspective! “Sustaining the lead through sustaining the focus”