1. Mr. Kevin Widdows
20a Westcourt Road Worthing West Sussex BN14 7DQ Telephone: 07792130205
Email: kevinwiddows17@hotmail.co.uk
PERSONAL STATEMENT:
As an enthusiastic and approachable individual I build a rapport and good relationship with
colleagues and Customer’s alike. I can work on tasks independently or as part of a team
exceeding KPI’s in the process. I am a fast learner who enjoys learning new skills and
developing my skill-set. I amcomfortable dealing with colleagues and Customer’s at all
levels. I boast experience across a broad selection of roles throughout my career presenting
my ability to adapt to varying roles and situations. I am a self-motivated and driven
individual with many life skills that I am able to incorporate into my working life.
KEY SKILLS AND RESPONSIBILLITIES:
o Adhering to company policies and procedures.
o Liaising with senior colleagues to support continuous improvement within the working
environment.
o Complaint handling and problem solving.
o Complying with various regulatory requirements, inclusive of, but not limited to:
o FCA
o OFCOM
o TCF
o DPA
o A trusted Mentor of new and existing Employees to support their growth within the
business.
o Motivating and leading a team of colleagues.
o Self-motivated and organised – I am organised within my private life and ensure that this
is carried through to my professional life.
o Excellent organisational skills and ability to manage a demanding workload within the
parameters set by the business.
o Listening and understanding – I listen and encourage others and always endeavour to
find a solution.
o Managing a portfolio of clients to ensure smooth running of their accounts.
o Managing and monitoring arrears.
EMPLOYMENT HISTORY:
February 2016 – Present: Dual Energy, Credit control / Change of Tenancy.
o Communicate with both incoming and outgoing tenants to process Change of
Tenancy.
o Generate and monitor receipt of invoices.
o Upselling contracts.
o Monitor and collect outstanding arrears.
o Responsible for establishing what is a ‘Bad debt write off’ and what should be
referred to an external debt recovery agency.

2. o Evaluate the financial risk of a customer.
o Liaise with meter operators to process disconnection, reconnection and establish
meter activity.
o Chase customers for failed / cancelled direct debits.
November 2015 – February 2016: Crunch Accounting, Client Manager
o Managing a portfolio of clients. (small sized Ltd companies)
o Liaising with clients via email and inbound / outbound calls.
o Assisting clients with the smooth running of their accounts / business by answering
queries and ensuring all filing deadlines are met.
o Ensuring all post received from HMRC and Companies House is dealt with promptly.
o Liaising with accountants to deliver swift and accurate advise.
June 2013 – October 2015: Arvato Financial Solutions, Debt Collection/ Telephone
Collector
o Dealing with multiple portfolios of both Contingency / Purchased debt portfolios from
the Financial Services, Insurance, Motor Finance and Retail sectors.
o Inbound / Outbound calls relating to Customer’s accounts, dispute resolution and best
outcome solution for Customers.
o Fully compliant with all of the updated legislation, including; Data Protection, Vulnerable
& Hardship, Debt Management, Income & Expenditure and the Financial Conduct
Authority (FCA).
o Producing accurate MI which is shared at senior levels within the business.
o Achieving and exceeding Business Targets consistently.
o Sustaining call monitoring scores above 96% month on month.
February 2012 – June 2013: Domestic & General Insurance, Complaint Handler
Duties include; dealing with unhappy customers and resolving disputes, liaising with other
departments and company partners.
September 2009 – December 2011: The Big Fry, Angmering, Assistant Manager
Duties including; Staff management, stock control, cash handling, food preparation and
cooking.
March 2008 – May 2009: Southern Cooperatives, Deputy Manager
Duties including; stock management, staff management and cash management i.e. store
expenditure.
2005 – March 2008: Store Deputy Manager
Duties include; stock management, staff management and cash handling.

3. 2006 – 2007: Ward Stores (sole trader), Post Office Manager
Duties including; stock management, responsible for handling considerable sums of cash
and pro-actively dealing with customer enquiries.
EDUCATION / QUALIFICATIONS
o AAT level 2 qualified.
o NVQ level 2 in retail management - March 2006.
o Institute of Environmental Health level 2 award in Health and Safety in the work place -
April 2008.
o Institute of Environmental Health level 2 award in Food Safety for retail - April 2008.
o BIIAB Level 2 Personal Alcohol licence (NCPLH) – May 2008.
o 2 GCSE’s in Maths and Geography (Durrington High School 2001-2005).
HOBBIES AND INTERESTS
o I participate in many sports including football, swimming, badminton, tennis, footgolf
and running.
o I currently coach at Rustington Otters youth football club and organise a local six a side
football team.
o I enjoy socialising with friends and family.
o Films/Comedy – visiting the Cinema.
REFERENCES
Business & Personal references can be provided on request.