ETIQUETTES
SHOW YOU ARE A PROFESSIONAL
Dressing Sense…
Light coloured
Formal shirt
Some Good…
Tie knotted
Matching Socks..
Polished Shoes..
Different attires for WOMEN..
Belts
Hair Neatly Combed..
No Ear Studs
Nails Clipped…
Avoid Stinking Socks
Avoid Halitosis…
On the Phone..
• Be Polite
• Pronounce names properly
• Use proper titles for
addressing
• Don’t overstep the client’s
boundaries
• Respect the client’s time
• Answer the phone
immediately
• Always return calls that
get disconnected
• Don’t put any customer
on hold
• Beware of background
noise and disturbance
• Pace and Speed
With the Client
• Always be on time
• Always greet the client with a smile
• Concentrate on the face, not the screen
• Know Names
• No confidential matter in writing
• No private talk with colleagues
• Good Listener
• NO chewing gum or smoking
• Small talk, but get to point quickly
In Office
• Communicate with your boss
• Respect your co-workers
• Mentor Newbies
• Be cheerful always
• Do NOT overwork yourself

Etiquettes