The two-day workshop focuses on business etiquette and grooming skills to help participants develop a polished professional image. Good manners and social grace are increasingly important for success in today's global business world. The workshop covers topics like personal appearance, communication skills, dining etiquette, and cross-cultural awareness to help build rapport and trust with clients and associates. Attendees will learn techniques to make positive first impressions and handle themselves confidently in social and professional situations.

1. 2-Day Workshop on:
Business Etiquette & Grooming
‘A Polished Professional Image’
("…Because people make 90% of their lasting impression in the first 90 seconds!")
The only Survival Skill for today’s world!
In today's increasingly global arena, technical knowledge alone is not enough to ensure
success. Sophistication is more and more the catchword. Given a choice between two
equally talented individuals, corporations will choose the candidate with greater
interpersonal & social grace skills to represent it. As our world becomes a smaller place and
our economy becomes increasingly global in scope, it is becoming increasingly clear how
important good manners are in all cultures. In fact, knowing how to treat others well is more
important now than ever. After all, who we are shows in how we behave and how we appear
to others. Etiquette and protocol do count in the business world, as no matter how brilliant an
employee may be, his or her lack of social grace can make a bad first impression on clients
& business associates.
Take a look at the following:
• Less than 30% of U.S. (the world’s largest economy) businesspersons sent abroad could be expected
to succeed. Training for employees prior to an overseas assignment can save companies tens of
thousands of dollars, benefit the employee, and increase the company's chances of being
successful… The Wall Street Journal
• The Japanese (the world’s second largest economy) spend an estimated $900 million a year on
training, related to etiquette and protocol… Diana Rowland, California- Japanese business practices
consultant.
• John Rockefeller once said: ‘I will pay more for the ability to get along with people than for any
other ability’
• 40 percent of all adults have social anxiety, and 75 percent of all adults experience anxiety at a
party with strangers (from: Dr Bella De Paulo’s: People Often Can't Judge How They Impress
Others).
• The World’s Top Consultant, Peter Drucker was quoted as saying, "Be ready or be lost; if you don't
think globally you deserve to be unemployed and you will be." Business Week
Studies have shown that more than 60% of what is believed about us is based upon visual messages.
Your inability to handle yourself as is expected could be expensive- no one will tell you the
real reason you didn't get that big business deal, the ideal job, the promotion, or the social
engagement.

2. Fair or not, others equate bad manners with incompetence and a lack of breeding, and the
cumulative effect of this repeated faux pas in an organization can be devastating leading to a
major loss of respect, credibility, loss of reputation, and business!
This 2 Day Training Program by ‘Etiquette Works!’ will increase your confidence in
your image, business etiquette and interpersonal skills to help you build rapport and trust
with your business customers and associates.
Proper Business & Social Etiquette will give you a competitive edge in today's
market… in fact, it’s the only survival skill required!
What you can expect to take back in these 2 days!
-Importance of Good Manners
-A Personal Image Audit!
-Positive first impressions:
-Dress codes-formal/casual, Personal hygiene & grooming, Body
language/Eye contact
-Meeting & Greeting:
-Positive Introductions, Protocols for introducing, Handshaking
customs & techniques, Business card etiquette, Rank & Status,
Titles & Forms of address
-Conversational Skills:
-Starting a polite conversation, Conversational faux pas, Conversation rescuers, Successful mingling
-Moving Gracefully in business:
-Telephone Skills & Manners! Speaking & listening on phone, Handling Answering machines, Fax,
Voice mail etc, Office Etiquette, Hosting/Handling visitors, Respecting gender & physical differences
-Social Events, Restaurant & Dining Skills- Mastering Table Manners:
-Dressing for occasions, Host Duties & Guest Responsibilities, Place
Seating, Posture & Poise, Table Manners, Managing basic to formal
dining, Proper flatware usage-Tools of the table, Napkins, Toasting-
hosts & master of ceremonies responsibilities, Dining Conversations,
Tipping Guidelines, Managing Dining Mishaps
-The ‘Write’ Communication:
-Business Correspondence: Business Letters/Memos, Forms of
Address, Other Formal Correspondence: Invitations, Thank you notes,
E-Mail Etiquette
-Polished Communication:
-Your posture/ Non verbal language, Effective Questioning & Listening Skills, Saying ‘NO’!
-Meeting Manners:
-Planning & Organizing a meeting, Seating guidelines, As
Chairperson/As Participant
-At Conferences, Trade Shows & Special Events
-Networking & Mingling, When you represent your company, Name
Tag Etiquette, Situations when
you are Planner or Attendee
-When Overseas!
-Understanding & respecting foreign etiquette/attitudes
-Avoiding faux pas

3. -Understanding Self & Others’ behavior- Adapting to styles & building rapport
-Building your Personal Brand Identity
Success can start today with ‘Polish that builds PROFITS’!!
How the course works:
The approach used would be more of a SEE & REMEMBER, along with DO & UNDERSTAND, using
audio-visuals, video clippings, exercises & role-plays
Infrastructure Requirements: As for most of the sessions we would be using our laptop, we would
require an LCD projector with screen and a sound system, a white board with markers & flip charts, with
seating in a ‘U’ shape, preferably with 2 separate enclosures for break out sessions
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Contact: Tel: (044) 43531000 (044) 43531300 Hotline: 94440 365(days) 24(hrs)
Email: Training@EtiquetteWorks.in Website: www.EtiquetteWorks.in
We service some of the top most names as Clients in India, Middle East,Africa & SE Asia…
names and testimonials of which can be seen on the websites listed below:
Websites: www.FirstContactAcademy.Com www.SalesTrainingIndia.Com
www.CollectionSkills.Com www.EtiquetteWorks.in
www.ManualPreparation.com