The document provides information about a 2-day training program on professional debt collection techniques. The training will cover strategies for preventing bad debt, collecting outstanding receivables, and cash flow management. It will teach skills for effective collection calls, negotiation, monitoring performance, and building long-term customer relationships. The program uses interactive methods like role-playing and videos to help participants learn skills that can be immediately applied.
This presentation has been done in person at numerous colleges, universities and corporations. It's a simple and easy training document for internal debt collectors.
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
Slade Waterhouse is Australia's leading debt collection firm dealing in Brisbane, Sydney, Melbourne, Adelaide, Perth and all Major cities in Australia.
www.sladewaterhouse.com.au
http://indiadebtcollect.com/services/ specializes in helping businesses and clients recover debts that are due to them. Indian Debt Recovery Agency is a worldwide agency specialized in providing Recovery of Bad-debts (Any type – Anywhere), Recovery assistance for the victims of financial fraud/ Breach of Trust and much more.
Guaranteed Financing: DCV - Masters in Financing Franchise'sEric Farnell
DCV is a 5-‐Star 5-‐Diamond Business Financing service that places financing for entrepreneurs. We take you every step of the way.
No Upfront Costs
Guaranteed Financing Awarded within 24 to 48 hours
Executive Level Business Plans
Franchise Fee is underwritten to go towards the loan
This presentation has been done in person at numerous colleges, universities and corporations. It's a simple and easy training document for internal debt collectors.
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
Slade Waterhouse is Australia's leading debt collection firm dealing in Brisbane, Sydney, Melbourne, Adelaide, Perth and all Major cities in Australia.
www.sladewaterhouse.com.au
http://indiadebtcollect.com/services/ specializes in helping businesses and clients recover debts that are due to them. Indian Debt Recovery Agency is a worldwide agency specialized in providing Recovery of Bad-debts (Any type – Anywhere), Recovery assistance for the victims of financial fraud/ Breach of Trust and much more.
Guaranteed Financing: DCV - Masters in Financing Franchise'sEric Farnell
DCV is a 5-‐Star 5-‐Diamond Business Financing service that places financing for entrepreneurs. We take you every step of the way.
No Upfront Costs
Guaranteed Financing Awarded within 24 to 48 hours
Executive Level Business Plans
Franchise Fee is underwritten to go towards the loan
What to do if you receive a letter from a debt collector. Presented by the Civil Litigation Advice and Resource Office of Buffalo, NY. CLARO is a project of the Western NY Law Center. This slideshow provides general information and does not provide legal advice, which you can only get from an attorney.
Brennan & Clark defines “Collection Triage” as follows: The evaluation and classification of collection accounts for purposes of recovery. It consists of the immediate sorting of accounts to establish an action plan that assures our customers the greatest possible recovery on their delinquent accounts.
Credit Management Group UK provides complete solutions to your commercial credit management issues.
We have provided expert commercial credit management services for the last 25 years. Industries we work for include: National Utilities, Construction, Manufacturing, Recruitment, Distributers, Architects, Accountants, Solicitors, Barristers, Marketing Companies, Web Site Designers and many more.
The size of our clients range from micro businesses to £103m turnover private companies and National utilities.
Whatever your issues with business to business debt, we can help you improve your cash flow in a customer focused way, reduce your risk to bad debt and protect your profit.
How to Overcome Sales Call Reluctance- Webinar slide deckeGrabber
Sales Call Reluctance: one of the most critical challenges, can affect anyone in their day-to-day life.
In this (webinar) slide deck Connie Kadansky, Sales Call Reluctance Coach spoke about...
1. Three critical behaviors of effective self-promoters (selling yourself)
2. How to Confront Call Reluctance
3. Types of Call Reluctance that cost big bucks and loss of confidence
4. Techniques for Overcoming Sales Call Reluctance
5. How to get business email of any LinkedIn profile
About Connie Kadansky:
A Professional Certified Sales Call Reluctance Coach with a proven track record in diverse businesses, from entrepreneurs to Fortune 50 companies.
She has facilitated more than 260 full-day programs and worked with hundreds of salespeople from diverse industries.
How to Make a Business Case for #Socialmedia Gain Social Media ROI with Crims...Dr. Natalie Petouhoff
Often times creating a business case for any initiative - whether it is a social media initiative or a traditional business endeavor can be difficult. This slide deck walks you through the steps to make a business case in 4 steps so you can get the funding you need when you present your idea to your senior leadership team.
Atlanta Black Chamber Women's Retreat March 26, 2021 Yvonne Gamble CEO SanPet...Yvonne Gamble
As you develop a financing strategy for your company do not get insight on how to stand outside of the box, expand your vision and reach your financial goals.
What to do if you receive a letter from a debt collector. Presented by the Civil Litigation Advice and Resource Office of Buffalo, NY. CLARO is a project of the Western NY Law Center. This slideshow provides general information and does not provide legal advice, which you can only get from an attorney.
Brennan & Clark defines “Collection Triage” as follows: The evaluation and classification of collection accounts for purposes of recovery. It consists of the immediate sorting of accounts to establish an action plan that assures our customers the greatest possible recovery on their delinquent accounts.
Credit Management Group UK provides complete solutions to your commercial credit management issues.
We have provided expert commercial credit management services for the last 25 years. Industries we work for include: National Utilities, Construction, Manufacturing, Recruitment, Distributers, Architects, Accountants, Solicitors, Barristers, Marketing Companies, Web Site Designers and many more.
The size of our clients range from micro businesses to £103m turnover private companies and National utilities.
Whatever your issues with business to business debt, we can help you improve your cash flow in a customer focused way, reduce your risk to bad debt and protect your profit.
How to Overcome Sales Call Reluctance- Webinar slide deckeGrabber
Sales Call Reluctance: one of the most critical challenges, can affect anyone in their day-to-day life.
In this (webinar) slide deck Connie Kadansky, Sales Call Reluctance Coach spoke about...
1. Three critical behaviors of effective self-promoters (selling yourself)
2. How to Confront Call Reluctance
3. Types of Call Reluctance that cost big bucks and loss of confidence
4. Techniques for Overcoming Sales Call Reluctance
5. How to get business email of any LinkedIn profile
About Connie Kadansky:
A Professional Certified Sales Call Reluctance Coach with a proven track record in diverse businesses, from entrepreneurs to Fortune 50 companies.
She has facilitated more than 260 full-day programs and worked with hundreds of salespeople from diverse industries.
How to Make a Business Case for #Socialmedia Gain Social Media ROI with Crims...Dr. Natalie Petouhoff
Often times creating a business case for any initiative - whether it is a social media initiative or a traditional business endeavor can be difficult. This slide deck walks you through the steps to make a business case in 4 steps so you can get the funding you need when you present your idea to your senior leadership team.
Atlanta Black Chamber Women's Retreat March 26, 2021 Yvonne Gamble CEO SanPet...Yvonne Gamble
As you develop a financing strategy for your company do not get insight on how to stand outside of the box, expand your vision and reach your financial goals.
The second presentation in a 3 part series on Fast and Sustainable Business Growth - how to thrive, not just survive regardless of the economy.
The Course Forward is hazardous, but staying put is worse. …Applied Knowledge is Power
Access The Science of Small Business Growth to maximize your current operations.
CashPerform has a unique offering that facilitates efficiency in the cash conversion cycle to recover cash from suppliers, customers and internal efficiences. This translates into Working Capital Optimisation
Aligning Budgeting To Corporate Planning - ABF Conference on Corporate BudgetingKenny Ong
ALIGNING BUDGETING TO CORPORATE PLANING
*How budgeting and strategic planning fit together in the overall business plan
*Aligning KPIs with business objectives and the budget
*Effectively identifying leading and lagging KPIs in the budget
*Identifying the gaps between the actual and the budget figure to enable allocation of resources for corporate plan
*Resolving the variances between the actual vs the budget figures
*Effective strategies to resolve the gaps to drive the strategic direction of the organisation
Most business owners fail to understand that, just as there is a human life cycle, there is also a business life cycle. It begins with the conceptual or idea stage, which progresses to the start-up period, followed by the growth phase, then the well-established maturing years,and finally the exit or retirement phase. most common mistake most business owners make is that they don’t plan far enough in advance for the exit phase.
A simple presentation of what we are doing.
In summary, we partner with clients to build a successful business through transformation, build foundations, and maintain flexibility to be resilient.
While you going through the presentation apart from knowing us better, you may get some insights in improving your business.
happy reading!
You'll learn:
- How to identify which numbers to track and monitor.
- How to build a basic financial model.
- How to articulate your financial story.
One of the main reasons startups fail is they run out of capital. Learn how to master your startup's financials and stay in the game!
Best-in-class companies are driving profitability by deepening customer engagement and loyalty through superior customer experiences, leveraging a robust Customer Relationship Management (CRM) system. Alternatively, poor CRM implementation leads to missed opportunity, dissatisfied customers, and opportunity risk.
In this webinar, CFOs and panel experts will participate in a lively discussion on:
• How a to enable CRM strategy that increases revenue while reducing operations cost
• Maximizing CRM business impact and minimizing opportunity risk by enhancing organizational alignment
• Recognizing the signs that the business needs are outgrowing the current CRM solution
• Identifying and mitigating risks that threaten project success and return on investment
Project Finance Advanced Modeling - Trinidad & Tobagommanongdo
Advanced Project Finance Modeling is a master level course and focuses uniquely on project finance and its related modeling issues.
Course Participants Include: Financial Analysts, Investment & Evaluation Professionals, Business Development Planners, Mergers & Acquisitions Specialists, Accountants, Infrastructure Heads, Corporate & Structured Finance Teams, Joint Ventures Specialists, CFOs, Financial Directors
Similar to Debt Collection Training in Middle East (20)
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked TOP on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked top on all top search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so for the last 13 years serving customers from a diverse range of industries, with an impressive list of some of the top most names in India, Middle East & SE Asia.
Objective of the Program
a) To ensure participants are equipped with the necessary skills in Collecting/Minimizing the outstanding, while yet keeping the Customer using a very professional approach.
b) To provide a thorough understanding of how bad debt occurs, how to prevent it, and the impact it has on the organization.
c) To ensure that the team is equipped with the skills to manage /control/ monitor Collections on a day- to- day basis.
d) To equip participants with the skills in understanding the behavior pattern of customers (defaulters), in order to ensure that they fine-tune theirs to that of each customer.
Program Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Prevention/Collection of Accounts Receivables/ Debt’, would cover the basics in credit & cash flow management right from how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation/ reports/ procedures for systematic follow-up; including series of letters and general tips for chasing your money too (by encouraging proactive methods!).
In brief the 4 HOW’s would be covered:
HOW bad debt occurs (everyone needs to understand the impact of this on the organization)
HOW to prevent (prevention is better than cure!)
HOW to collect your money…& finally
HOW to keep your customer!
www.SalesTrainingMiddleEast.com as the name says, is an exclusive website dedicated to the Selling Profession exclusively in the region of UAE, Qatar, Oman, KSA, Bahrain, Kuwait & rest of Middle East
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
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1. Professional Debt Collection Techniques
Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
Professional Debt Collection Techniques
2. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
Collect your Outstanding Dues with our 2 Day Training on:
PP D C TD C T
(T h i t P t & C ll t O t t di R i bl )(T h i t P t & C ll t O t t di R i bl )(Techniques to Prevent & Collect Outstanding Receivables)(Techniques to Prevent & Collect Outstanding Receivables)
Facilitated by Leading Corporate Trainer: Gerard Assey, CMC, FInstSMM (UK)
www.Sales-Training.in
Websites:
www.Sales Training.in
www.CollectionSkills.com
www.SalesTrainingIndia.com
3. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
AboutAbout Us :Us :
‘Collection Skills’- a leading Training Provider & the only one in this part of the world to be
listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ & ranked TOP
on most search engines.
‘Collection Skills’- as the name says, specializes in conducting Professional Training
Programs for the industry in ‘Prevention & Collection of Debt’ and has been regularly doing so
for over 10 years serving customers from a diverse range of industries, with an impressive list
of some of the top most names in India, Middle East, Africa & SE Asia.p , ,
Right now, with cash tight and business slowing down, banks need to go after the bad debts like
never before. They need to go after the receivables even it if means getting just something now!
Like all significant economic change, it creates opportunities for those who have it in them to
deal with it. During economic downturns, one of the main reasons why businesses go under is
because they run out of cash. However sound your business is in other ways, successful Cash
Flow Management should be the main priority.
4. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
AboutAbout Us :Us :
A recent study on the growing sickness in industries and businesses reveals that BAD DEBT is
the one major cause for bankruptcy. In a buoyant economy, selling on credit has a number of
advantages, especially when it generates a larger volume of business as well as widens one's
market share. In fact, selling on credit often 'Makes' or 'Breaks' a sale and at most times gives
one that edge over competition. Yet, one cannot afford to take this area of credit control lightly,
as too many companies everyday are mounting with debts that are increasingly doubtful of
recovery
Has it ever occurred? …That before the customer buys your goods both are interested - he in
your goods and you in his money, but once he gets the goods he is no more interested. It's only
you (for your money!). A company can have the finest product, a superb sales record and the
most dedicated workforce, but if it does not get paid (.... and on time!) it will die. An unpaid debtmost dedicated workforce, but if it does not get paid (.... and on time!) it will die. An unpaid debt
5. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
AboutAbout Us :Us :
is a loan being financed by your company - it means that many companies are prevented from
achieving their full potential, because instead of using borrowed money to develop and grow
their business, they are having to borrow money just to fund their own sales ledgers - with the
most precarious risk to a company's profit on the sale being the interest expense from nonmost precarious risk to a company s profit on the sale being the interest expense from non-
payment on time.
Managing credit and collecting money therefore are the 2 most important
and vital factors which decide the fate of any business
6. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
ObjectiveObjective of the Program:of the Program:
To ensure participants are equipped with the necessary skills in
Collecting/Minimizing the outstanding, while yet keeping the Customer.
To provide a thorough understanding of how bad debt occurs the impact it hasTo provide a thorough understanding of how bad debt occurs, the impact it has
on the organization & how the prevent it (the most vital part!).
To equip participants with the skills in understanding the behavior pattern of
(b i i b d di h i ) i d hcustomers, (beginning by understanding their pattern), in order to ensure that
they fine-tune theirs to that of each customer.
To ensure that the team is equipped with the skills to manage /control/ monitor
C ll ti d t d b iCollections on a day- to- day basis.
7. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
A must for anyone involved in collecting money: Managers & Executives in
TargetTarget Participants:Participants:
A must for anyone involved in collecting money: Managers & Executives in
Collections, Credit Control, Sales, Finance, Internal Audit & Customer Service,
at all levels, (right from top down to the front line) will find this program
extremely beneficial
‘C ll ti Skill ’ ‘P f i l T i i Skill f C ll ti f B d
ProgramProgram Outline:Outline:
‘Collection Skills’ program on ‘Professional Training Skills for Collection of Bad
Debt’, would cover the basics in credit & cash flow management right from how
bad debt occurs, through the steps of an effective collection call (both on
phone & face to face) with emphasis on the importance of documentation/phone & face to face) with emphasis on the importance of documentation/
reports/ procedures for systematic follow-up; including series of letters and
general tips for chasing your money too (by encouraging proactive methods!).
8. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
DetailedDetailed Program Outline:Program Outline:
Introduction
Business Cycle (Cash Flow Merry-go –round)
Part A
Slide to Insolvency
How money is lost everyday
Pareto Principle (80:20 rule)
Bad Debt- A major profit leak
Major Causes for Bad Debt
Danger/ Warning Signs that can alert u!
Why Customers don’t pay
Benefits of paying on time
9. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
DetailedDetailed Program Outline:Program Outline:
Qualities & Attributes that can make you a Professional Collector
Part B
Key Activities & Responsibilities of a Collector
Strategy & Implementing the Collection Program
Steps to an Effective Collection Call
Objectives of your Call
Pre-Call Planning /Importance of Preparation
(Physical, Mental, Voice, Tools, Client information: Past History,
Assessing Intent/ Ability to pay Market/ Industry/ CompetitionAssessing Intent/ Ability to pay, Market/ Industry/ Competition
Analysis/ Situation, Call Strategy)
10. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
DetailedDetailed Program Outline:Program Outline:
The Collection Call -Approach/ Control/ Follow-up
oApproach-When, Where & How to contact customers
Part B
oApproach When, Where & How to contact customers
•Opening your Call: What to say
oFact-finding
•Communicating with Confidence
•Effective Listening & Obstacles to ListeningEffective Listening & Obstacles to Listening
•Skillful Questioning Use of Open-ended questions
•Confirming Understanding/Paraphrasing
•Being Assertive!
oBridge to Payment Plan-Transition statementsoBridge to Payment Plan Transition statements
oPrinciples of Negotiation
•Types of Negotiation
11. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
DetailedDetailed Program Outline:Program Outline:
•Benefits/Uses of Negotiating
•Variables in Negotiating
Part B
•Power to influence Negotiation
•Key Essential Rules in Negotiating
•Tactics of Negotiating
oThe Payment Plan
oOvercoming/Handling Problematic/ Difficult Customers
oThe Close
oFollow-up
Understanding yourself, to be able to understand others better, &
how to use this tool in interacting with customers as partners, to build
long-term relationships.
12. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
DetailedDetailed Program Outline:Program Outline:
Back-end Systems & Procedures
Reminder letters/emails & other methods of Chasing: How should they
Part C
g y
be handled
Importance & Samples of Different Records/Reports/Procedures
Methods to Track/Monitor & Measure Performances, Documentation
P d S t ti F llProcedures Systematic Follow-up
Categorizing Customers/Defaulters with specific skills sets to handle
each type
Importance of Coding Customers/ Unique Method of CodingImportance of Coding Customers/ Unique Method of Coding
General tips for chasing money (by encouraging proactive methods!)
13. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
DetailedDetailed Program Outline:Program Outline:
Coping with Stress & Pressures experienced by the Collector
Compliance requirements
Part D
Compliance requirements
Avoiding debtor rights from being violated & adhering to the rules &
ethical behavior for Collectors.
Managing your time/ PrioritizingManaging your time/ Prioritizing
Video clippings of Good/ Bad call
Role-Plays of entire Call
Q & A SessionQ & A Session
14. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
ActionAction Plan:Plan:
At the end of the program participants would have learnt to manage credit and
ActionAction Plan:Plan:
At the end of the program participants would have learnt to manage credit, and
would have learnt to develop a complete systematic collection program, gained
confidence in collecting money and have acquired several new ideas for
immediate use, including taking back an Action Plan which can be put to
immediate practice.
15. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
ProgramProgram Methodology:Methodology:
Using a combination of SEE & REMEMBER, along with DO & UNDERSTAND, supported
by audio-visuals, video clippings/movies, exercises & role-plays, providing everyone an
opportunity to experience & practice the skills throughout the session, the program could
be specifically tailor-made to suit any exact needbe specifically tailor-made to suit any exact need.
At every important stage of the call, video clippings would be played to reinstate a point.
At the end of the session, video clippings on a ‘‘GOOD’GOOD’ & ‘BAD’‘BAD’ call would be shown followed by
role-plays to ensure that participants are fully equipped
An exhaustive exercise on the various Excuses/ Objections raised by customers and the
professional approach used to handle these.
An exercise on understanding the behavior pattern of Customers, & how to use this tool in
interacting with the internal & external customers, to build long-term relationships
16. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
Testimonials:Testimonials:
“Valuable pieces of“Valuable pieces of
advice…very good, stepadvice…very good, step
b t i db t i d
“Gerard delivered“Gerard delivered
from his heart…wellfrom his heart…well
“Very“Very veryvery interestinginteresting
course…very practical &course…very practical &
li l A t fli l A t fby step, organizedby step, organized
course, that I wouldcourse, that I would
highly recommend !”highly recommend !”
structured for ourstructured for our
job!”job!”
lively course…A must for alively course…A must for a
professional”professional”
highly recommend..!highly recommend..!
17. Techniques to Prevent & Collect Outstanding ReceivablesTechniques to Prevent & Collect Outstanding Receivables
PP D C TD C T
Phone:
(091-44) 43531000
(091-44) 43531300
Hotline:
+91 94440 365(days)(days)24(hrs)(hrs)
Email:
Training@SalesTraining.in,
Training@CollectionSkills com
We service some of the top most names as Clients in India, Middle East , Africa & SE
( )
Mobile:
+91 98400 99899
Training@CollectionSkills.com
Training@SalesTrainingIndia.com,
p , ,
Asia…names and testimonials of which can be seen on the websites listed below:
Websites:
www.Sales-Training.in
www.EtiquetteWorks.in
www.CollectionSkills.com
www.RetailSalesTraining.in
www.SalesTrainingIndia.com
www.ManualPreparation.com
www.FirstContactAcademy.com