The document introduces ISO 9001 and describes how implementing a quality management system based on ISO 9001:2008 standards can benefit a construction company. Some key benefits highlighted include improved planning and control of activities, increased customer satisfaction, opportunities for international projects, cost reductions from fewer defects, and continuous improvement becoming part of the company culture. The company's action plan focuses on understanding customer expectations, monitoring key processes, management reviews, and clearly defining roles and responsibilities.

1. ESTO CO.LTD
INTRODUCTION OF ISO 9001 TO ROAD SECTOR
2012

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5. WHAT IS QUALITY MANAGEMENT SYSTEM
(QMS)?
* ISO 9001:2008
* QMS is set of several actions , instructions and their
management aimed to continuously improve efficiency
of entity ”.
* Action based QMS is process approach used in
monitoring the management of quality policy goals and
its implementation in real term. Action based QMS is a
network of closely related processes and it created
with aim to satisfy customer’s expectations and needs.
* When the customers become more prudent and
knowledgeable then their anticipations and
expectations grow. The only decision that any company
can make in competing business sector to meet the
customer’s expectations is to upgrade or improve the
quality or service level. In order to strengthen their
future the small, medium and large companies would
be advised to adopting the QMS ISO 9001:2008.

6. WHAT IS ISO
9001:2008?
*ISO 9001 is an international standard for
business entity’s quality management
system. Where it:
*It creates the control system to oversee
product manufacturing or delivery of
services;
*It creates a system for monitoring own
activities whether they are meeting the
requirements and expectations of
customers, users and clients

7. * BENEFITS OBSERVED AFTER IMPLEMENTATION OF
ISO 9001 : 2008;
* Itgives more improved planning, implementation and
control of company activities where the customers are
having a chance to receive high quality products, services
on constant basis
* Improvedreputation to company and incresed satisfaction
to customers and clients;
* Givesgood chances be competitive on global market with
our product and higher potentials to participate in
international projects and bids,
* Reduced data of quality failure, deficiency or
noncompliance of products and services
* By having low rate of quality decline, failure or
noncompliance company results cost reduction year after
year

8. Policy and goals will set by “High
administration”
* At management level or among the company’s
managers we having a concrete principal of having
a target policy which will have following key areas
such as to esteem our customers, quality will be our
prime goal where we will be protecting the
environment at most.
Will concentrate on understanding customer’s
expectations to provide better satisfaction to clients
* We following the principle of “Customer is king” and
the level of satisfaction of customers, road users will
be studied on different studies with questioner from
contractors or consultants with aim to know
company’s weak or strong points in performance.

9. Uninterruptable improvement will be a
part of company’s culture
* With above mentioned studies or as a result of
company’s internal auditing unannounced
control processes we can reveal the bad
performances, but we not hunting for a guilty
person instead we aiming to solve the issues
right on work site having a extended
consultation among our staff and some of
unsolvable issues are reported to higher
administration for follow up decisions. These
measures are becoming a normal habit to
company.

10. Increased efficiency
* The built up road is final product or service of a
road company. By setting detailed work sequences
in each of industrial line processes and making
them as standard requirements we saving a lot of
time and manpower thus company’s industrial
efficiency is been increasing year by year .

11. ACTION PLAN
*
CHECK DO
Was introduced by
Edward Demeng in
1950

12. Reduced waste
* Having standard to most of industrial processes the
amount of waste are gradually decreasing. In relation
to that costs to clear off the work site or transportation
needs for removal of waste are becoming less and
less.
Key industrial activities are regularly monitored
* The key industrial line processes such as quarry
utilization, asphalt or concrete preparation and actual
road works been regularly controlled in terms of
compliance to standard or time needed for each of
processes can be standardized thus the project
leaders, road or site engineers can monitor their
implementation on regular basis. After all of this works
we now having standard for highly performed
technological processes

13. Continious improvement of Quality management system
of ESTO Co.ltd
Satisfaction of customers and clients
Management
Expectation of customers and clients
roles
Measurement,
analisys,improvement
Resource
of road construction
managemen
works
t
Product or road work
Process of road
construction work

14. Improved management control
* In order to provide regular monitoring of company’s
industrial activity all the project Leaders draw a control
budget and work schedule with needed funding and
manpower which is subject to be approved by managerial
meeting and all of these schedules placed on
ESTOPROJECT.MN domain using primavera software. And
project leaders can report daily works connecting to this
domain where each of the project leaders provided their
individual passwords using which their can make changes
in schedule but the authority to release the right to
monitor projects maintained only for management team.
This way we currently monitoring the day to day
processes of each of projects same time we can provide
instructions and guidelines in short time

15. Better utilization of time and resource
* In these days one can be connected easily to
administration team on internet or phone to report on
daily work progresses and receive instructions which
enable better utilization of time and cuts cost on
company. Also equal disbursement of sources to
necessary locations are giving conditions to provide
uninterruptable work flow and achieving the plans on
timely basis.
* The roles and responsibility and authority of all staff will
be clearly defined

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17. Ability to understand company’s procedure
*After introduction of quality management system
we the higher administration side of company have
openly been introducing all the projects with their
estimated control budgets to our staff and this gives
very clear insight to our staff in terms of knowing
how much profit company will make and how much
of that will be used towards making the better
social conditions to employees thus the open
discussion of above giving an improved internal
believe and confident to both a road worker or
administration where we benefiting higher
commitment from all of us.

18. It improves the domestic and external
relations
*After implementing the Quality
management system we having a drastic
changes in domestic and external relations
of the company where we have established
extensive foreign relations to such
organizations such as Sumitomo
corporation, Iwata chizaki company of
Japan, Sinohydro company, construction
company of Zhejiang county of China and
KM international company of USA and we
about commencing mutually beneficial
cooperation to above mentioned
companies.

19. *THANK YOU FOR YOUR
ATTENTION