Educational Support Services (ESS) provides administrative support for School of Dentistry courses, including managing Canvas, iClickers, exams, gradebooks, and hosting exam viewing hours. They also proctor exams for students with accommodations and make-up exams. ESS is available to answer questions via email at dentistry-ess@umich.edu from 8-5 Monday through Friday. ESS supports students by helping with absences, answering questions about grades or exams, and acting as a liaison between students and course directors when needed. Their mission is to create an environment focused on supporting faculty and students while maintaining academic standards.

1. Educational Support Services
DH Orientation 2020

2. 1.
About ESS
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3. What Does ESS Do?
Support most SoD courses
Manage Canvas, iClickers, Exams, Gradebooks,
and Host Exam Viewing Hours
Proctor exams for students with accommodations
or make-up exams
We do not manage MiTools or MiDent
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4. Ellen Horton
hortonel@umich.edu
Najeebah Landen
jeebj@umich.edu
Lindsay Borton
lborton@umich.edu
Currently working remotely
Available 8-5, Monday-Friday
Email dentistry-ess@umich.edu
for quickest response.
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5. 2.
Things that are good to
Know
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6. Canvas
Works Best with Google Chrome
If you run into any technical problems while taking an exam
online email your course director and dentistry-ess@umich.edu
Got kicked out of an exam? As long as the timer has not run out
and you did not click “Submit” you should be able to get back in.
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7. Absences
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Protip: See Syllabus for course
specific absence policy.
This may/may not overlap with
SoD Student absence policy.
Always Submit
Absence
Notification!

8. I need to be absent for an exam
According to SoD Policy, you may only miss an exam if:
You are sick and have a doctor’s note
An immediate family member passes away
You or your partner goes into labor
Your exam is during a religious/cultural holiday AND you have notified your
Course Director of this in the first two weeks of class
If any of these things happen, fill out an absence form, AND contact your Course
Director and your Course Administrator (ESS) to schedule a proctoring session.
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9. Honor Codes and Scantrons
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10. Exam Viewing Hours
Exams are available to view for 5 days after ESS posts an
announcement.
Exam Viewing hours will be conducted through Zoom. An
announcement will be posted in you course canvas site
with info on how to sign up to look at your exam.
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11. 3.
FAQ’s
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12. How do I know who to contact in ESS?
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1.
1. Check your Syllabus and Canvas sites to see if any
of us are listed as Course Admin, Course Manager,
or ESS Contact.
2. If no one is listed, we may not support your
course, but we can still try to help!
3. When in doubt, email dentistry-ess@umich.edu

13. What if I can’t Get ahold of
my Course Director?
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2.
1. Try email first
2. Check syllabus for office hours, try to visit in
person,
3. If still can’t get ahold of them, let ESS know.
We’ll try to contact them on your behalf

14. What if I have a question about my grade,
or wish to report concerns about an exam?
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4.
1. Refer to policy set in place by Class President
2. Contact Course Director, ESS can provide copies
of your exams/quizzes to CD.

15. Putting it All Together
If you have any questions about your courses,
check the syllabus first, then contact your
Course Director or ESS.
ESS is here to support YOU. We’re happy to help
you with courses we don’t support or with any
other questions you have!
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16. “
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Our mission is to create an environment focused on
supporting and meeting the needs of our faculty and
students, while maintaining high academic standards. ESS
collaborates with faculty on curriculum management and
fosters better communication between Academic Affairs
administration, faculty, and students. We do this by
providing administrative support and educational
resources for School of Dentistry courses and their online
learning environments.