The document is a comprehensive template for managing incidents, issues, and escalations within a project management context, featuring various tables and matrices tailored for escalation protocols. It includes editable sections for tracking customer interactions, issue descriptions, and project priorities, along with graphical representations of data. Additionally, the document emphasizes flexibility and adaptability, allowing users to customize content as needed.

1. Escalation
Table
Your Company Name

2. Template 1
ID Month
Customer
Name
PO
Number
Description Amount
Escalation
Date
Escalation
Reason
Status
1 Text Here - Text Here - - Text Here Text Here
2 Text Here - Text Here - - Text Here Text Here
3 Text Here - Text Here - - Text Here Text Here
4 Text Here - Text Here - - Text Here Text Here
5 Text Here - Text Here - - Text Here Text Here
6 Text Here - Text Here - - Text Here Text Here
7 Text Here - Text Here - - Text Here Text Here
This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2

3. Template 2
Incident Type or
Category
Critically &
Description
Example Incident
or Event
Component
Action
› Denial of Service
› Your Text Here
› Your Text Here
› Your Text Here
› Incident Category:
Minor
› Your Text Here
› Non-critical, internally
accessible application
is unavailable due to
user error or
misconfiguration
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
› Your Text Here
This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 3

4. Project Escalation Matrix
Current State Priority Issue Description
Assigned to
Owner
Expected
Resolution
Date
Escalation
Required
(Y/N) ?
Open Critical
Example: Issues raised by stakeholders about
the financial viability of the project from moving
forward as planned
Yes
Work in Progress High
Example: The Project is short on a specific skill
set
No
Closed Medium
Example: Negotiations with functional managers
in an organization competing for scarce human
resources are forecast to delay project
completion
Yes
Low
Example: The new software doesn't print out
form
No
This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 4

5. Issue Reporting Escalation Matrix
Priority Example Escalation Steps
Assigned
to Owner
Expected
Resolution
Date
Critical
An issue Which can jeopardize
the Success of the project
The issue will be escalated to
Executive Management
immediately (VPs/ CEO)
High
An issue which may impact
project schedule or cost
The issue will be escalated to the
CEI PMO & the Account
Manager
Medium
An issue which has the
possibility of impacting the
project schedule or cost
The CEI project manager shall
discuss the issue with the team
& the client project manager &
escalate the issue to the PMO as
deemed necessary
Low
An issue that does not impact
project schedule or cost
The project manager shall
resolve the issues or work with
the client project manager as
needed to resolve the issue
This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 5

6. Coffee Break
We’ll Come Back
After 15 Minutes
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
6

7. Chart & Graph
7

8. ClusteredBar
0 10 20 30 40 50 60 70 80 90 100
Q1
Q2
Q3
Q4
Unit Count
Product 01 Product 02
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 8

9. Stacked Area-Clustered Column
9
0
1
2
3
4
5
6
7
8
9
10
FY01 FY02 FY03 FY04
InPercentage
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
Product 01 Product 02 Product 03

10. Additional Slides
10

11. Our Mission
Vision
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Mission
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Goal
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
11

12. Our Team
Name Here
Designation
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
Name Here
Designation
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
Name Here
Designation
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
Name Here
Designation
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
12

13. About Us
This is a representative image, and should be
replaced by your own image. Just right click
and replace image.
Target Audiences
This is a representative image, and should be
replaced by your own image. Just right click
and replace image.
Preferred by Many
13

14. Comparison
50%
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Medium
80%
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Maximum
35%
This slide is 100% editable. Adapt it to
your needs and capture your
audience's attention.
Minimum
14

15. Financial
Minimum
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
$100
Medium
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
$150
Maximum
This slide is 100% editable. Adapt it
to your needs and capture your
audience's attention.
$250
15

16. Our Goal
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Target 01
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Target 02
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Target 03
This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Target 04
16

17. Timeline
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
2016
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
2017
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
2018
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
2019
Start End
17

18. Venn
Text Here
Text Here
Text Here
Text Here
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
This slide is 100% editable.
Adapt it to your needs and
capture your audience's
attention.
18

19. Thank You
Address:
# street number, city, state
Email Address:
emailaddress123@gmail.com
Contact Numbers:
0123456789
19