Erin Atwood has over 10 years of experience in managerial and client services roles. She has a Bachelor's degree from Queen's University and certifications in first aid. Her most recent role was at Shoppers Drug Mart, where she coordinated a staff of 10 and successfully developed sales plans. She has also worked at Holt Renfrew and Estee Lauder providing client services and coordinating events.

1. ERIN ATWOOD
Tel: 647.688.0490 E-mail: erinatwood@gmail.com
EDUCATION AND CERTIFICATIONS
Bachelor of Arts Degree May 2005
Queen’s University, Kingston, ON
Graduated with a Bachelor of Arts degree from Queen’s University majoring in English Language and Literature
Collingwood School, West Vancouver, BC June 2000
High School graduate with Honours
St. John Ambulance Standard First Aid w/ CPR C + AED August 2015
WORK EXPERIENCE
Shoppers Drug Mart, Toronto ON August 2009 to January 2017
 Six years of managerial experience coordinating a staff of ten people
 Preparation of various documents and drafting of complex and routine correspondence with executives,
vendors and corporate offices
 Successfully oversee the human and financial resources of the department, ensuring all objectives are achieved
 Schedule and execute meetings, events and conference calls with executives and account managers; coordinate
bookings with external clients
 Successfully develop and coordinate B2B incremental sales plans for 50+ brands
 Organize large-scale special events in support of various charitable committees and fundraisers
 Recruit and train a dynamic, cohesive team of staff; current 2016 winner of the Outstanding Client Experience
Award
 Provide consistent leadership and performance management; effectively deal with performance issues and offer
guidance and coaching to ensure that a high level of service is maintained
 Develop and maintain annual business calendar as well as monthly event calendar and newsletter
 Effectively manage and prioritize an ever-changing schedule to meet the needs of the business and clients
 Regularly receive executive tours from the President/CEO and VP among others, as part of an exemplary
group used to define company expectations and excellence
 Skilled in using Microsoft Office Suite, Google Docs and Cloud applications in order to streamline and
maintain the company filing and correspondence system
Holt Renfrew, Toronto ON & Vancouver BC October 2007 to June 2009
 Client services and personalized appointment services
 Responsible for coordinating and booking events, working with a large and diverse clientele base
 Point of contact for vendor representatives and clients in coordinating schedules and appointments
 Accountable for the cultivation of repeat clientele through consultation and regular correspondence by phone
and mail
 Prioritized workload to ensure the needs of the business and the client were consistently met and exceeded
 Regularly received client commendations for providing outstanding customer service
Estee Lauder, Vancouver BC May 2006 to April 2008
 Event and client services
 Involved in all areas of preparation and organization for various special events including the Evelyn Lauder
Breast Cancer Research Foundation two-day event hosted by Elizabeth Hurley at Holt Renfrew Vancouver
* References available upon request