The document discusses how digital disruption is impacting various industries, including financial services and insurance. It argues that insurance is ripe for disruption through approaches like using health data from apps to offer customized premiums in real-time. It also suggests thinking outside the box to develop innovative solutions, such as building trust with accurate health apps before offering lower premiums, endorsing ride-sharing services rather than penalizing them, and using open data and smart technologies to provide more personalized customer experiences.

1. #disruption isn’t limited to
internet unicorns..
“you can in fact teach an old dog new tricks..”

2. IF THERE WAS A PRIME
CANDIDATE IN THE
FINANCIAL SERVICES
SECTOR THAT COULD
LEVERAGE DISRUPTION
IT HAS TO BE THE
INSURANCE INDUSTRY

3. • Worlds largest taxi company owns no taxis ( Uber )
• Largest accommodation provider owns no real estate ( Airbnb )
• Largest phone company owns no telco infra ( WeChat )
• Worlds most valuable retailer has no inventory ( Alibaba )
• Most popular media owner creates no content ( Facebook )
• Fastest growing banks have no actual money ( SocietyOne )
• Worlds largest movie house owns no cinemas ( NetFlix )
• Largest software vendors don’t write the apps ( Apple & Google)
Digital Disruption has happened so get used to it

4. Trails, Planes & Automobiles ( oh and ships too )

5. Trails, Planes & Automobiles ( oh and ships too )

6. Trails, Planes & Automobiles ( oh and ships too )

7. Trails, Planes & Automobiles ( oh and ships too )

8. • The driver? Nope..there isn’t one!
• The manufacturer? Sure, which one?
• Hardware? Software? Services? Support? Navigation? Maps?
• The engineers of the parts? The programmers? The project managers!?
• The quants, or actuaries, or data scientists or game theory PhD’s??
• The open source data compilers? Wikipedia authors?
• Who ya gunna sue !? You can’t sue them all !!
• Winabago driver’s who set cruise control to go make a coffee !!
Self driving cars & trucks.. Who do I sue now?

9. HOW ABOUT WE
THINK COMPLETELY
OUTSIDE THE FOUR
DOTS
FOR JUST A COUPLE OF
MINUTES

10. • How about a bona fide accurate heart rate app
• make it accurate, give it away for free, build a better dashboard
• build trust then offer lower premiums because you know I’m healthy
• find an issue? let me know so I can get it fixed, then offer me lower premiums
• Ride Sharing market ( don’t penalise, endorse & sell to them)
• Open data ( I’m telling you stuff freely, you’re just not listening )
• Don’t hand me empty forms, auto fill what you already know!
• How about premium rates that update in real time?
What could we do today with little imagination?

11. • Smart Cities
• Internet of Things
• Machine to Machine integration
• Sensors on everything, especially if it moves
• Open Data / Open Corporate Data / Open Personal Data
• Big Data & Analytics powering Smart Agents
• Consumers who decide to just unplug as it’s getting “too hard”
What’s just around the corner to be aware of?

12. THANK YOU.
Dez Blanchfield
@dez_blanchfield
+61 414 464 356
dez.blanchfield@vaultsystems.com.au