The document defines listening as receiving and accurately interpreting messages in communication. It describes the process of listening as having four stages: hearing, interpretation, evaluation, and response. It then outlines five types of listening: critical listening, appreciative listening, discriminative listening, emphatic listening, and active listening. The overall purpose is to explain what listening is and the different ways people listen.

1. Welcome

2. WHAT IS LISTENING?
Listening is all about the capability to
receive and then interpret the message in
the process of communication accurately.

3. PROCESS OF LISTENING
HEARING
INTERPRETATION
EVALUTION
RESPONSE

4. HEARING
At this stage, the listener simply attends to the
speaker to focus on the message.

5. INTERPRETATION
The listener decodes or interprets the message. If the
listener fails to misinterpret the words correctly the
message is misunderstood.

6. EVALUATION
At this stage the listener decides what to do with the
received information. The judgments you make at the
stage of evaluation are crucial to the listening
process.

7. RESPONSE
The listener’s respond.

8. TYPES OF LISTENING
CRITICAL
LISTENING
APPRECIATIVE
LISTENING
DISCRIMINATIVE
LISTENING
EMPHATIC
LISTENING
ACTIVE
LISTENIN
G

9. CRITICAL LISTENING
Critical/ Analytical Listening -
listening to evaluate a message
for purposes of accepting or
rejecting it.

10. APPRECIATIVE LISTENING
Appreciative Listening -listening for
pleasure and enjoyment, as when
we listen to music, to a comedy
routine, or to an entertaining
speech

11. DISCRIMINATIVE LISTENING
Discriminative Listening Identifying the
difference between various sounds.
Enables we to differentiate between
familiar and unfamiliar language.

12. EMPHATIC LISTENING
Emphatic Listening -listening to
provide emotional support for the
speaker, as when a psychiatrist
listens to a patient or when we lend
a sympathetic ear to a friend

13. EMPHATIC
LISTENING
ACTIVE LISTENING
Comprehensive/ Active Listening -
listening to understand the message
of a speaker, as when we attend a
classroom lecture or listen to
directions for finding a friend’s house

14. Thank
You