Enterprise connect and_office_editor_release_notes_10.3.1[1]

OpenText Enterprise Connect and Office
Editor Release Notes
10.3.1
8/1/2013

OpenText Enterprise Connect and Office Editor 10.3.1 Release Notes
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Contents
1 Introduction .................................................................................................................................... 4
1.1 Release Notes Revision History................................................................................................ 4
2 About OpenText Enterprise Connect and Office Editor............................................................. 4
2.1 New Features ............................................................................................................................ 5
2.1.1 Enterprise Connect Desktop Client .............................................................................. 5
2.1.2 Content Server Office Editor Desktop Client................................................................ 6
2.1.3 Content Server Office Editor Web Interface................................................................. 6
2.2 Discontinued and Deprecated Features.................................................................................... 6
3 Packaging and Documentation .................................................................................................... 6
3.1 Packaging and Delivery Information.......................................................................................... 6
3.2 Related Documentation............................................................................................................. 7
3.3 Documentation Errata................................................................................................................ 8
3.3.1 Content Server Office Editor Admin Help ..................................................................... 8
4 Supported Environments and Compatibility............................................................................... 9
4.1 Supported Systems for Enterprise Connect Client and the Office Editor standalone
Client 9
4.2 Supported Systems for Enterprise Connect Plug-in (module) for Content Server and
the Office Editor module .......................................................................................................... 11
4.3 Supported Browsers for Office Editor Web Based Editing ...................................................... 12
4.4 General Platform Support Notes ............................................................................................. 13
4.5 Language Support ................................................................................................................... 14
5 Installation and Upgrade Notes.................................................................................................. 15
5.1 Installation Notes for the Enterprise Connect Framework....................................................... 15
5.2 Installation Notes for the Office Editor Standalone Client. ...................................................... 16
5.3 Installation Notes for Office Editor Module for Content Server ............................................... 16
5.4 Installation Notes for the Enterprise Connect Plug-in for Content Server............................... 17
5.5 Enterprise Connect Framework Patches................................................................................. 19
5.5.1 Fixed Issues in Enterprise Connect 10.3.1 Patch 1 ................................................... 19
5.6 Enterprise Connect plug-in for Content Server Patches ......................................................... 20
5.6.1 Fixed Issues in Patch 100000898 and Patch 971253 (10.3.1 Patch 1) ..................... 20
6 Known Issues for the Enterprise Connect Framework............................................................ 22
7 Known Issues for the Enterprise Connect Plug-in (Module) for Content Server .................. 26

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8 Known Issues for OpenText Office Editor................................................................................. 27
9 Contact Information..................................................................................................................... 29

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1 Introduction
These Release Notes provide an overview of OpenText Enterprise Connect and Office Editor 10.3.1,
including new features, delivery information, and supported platforms. OpenText recommends that
you read these Release Notes in conjunction with the documentation included with the software
package. If any conflicts exist, the Release Notes supersede the other documentation.
Note that for this release of Enterprise Connect, there will not be separate Release Notes for the
Enterprise Connect Plug-in (module) for Content Server. All Release Notes content has been merged
into this document.
We also recommend that you check the OpenText Knowledge Center
(https://knowledge.opentext.com/) for any patches or documentation updates that may have been
posted after the initial release of OpenText Enterprise Connect and Office Editor 10.3.1.
1.1 Release Notes Revision History
Release Notes
Revision Number
Modification
Date
Section Modified Modifications
1.0 June 28,
2013
All Initial release
2.0 July 31 2013 Patches Added details for 10.3.1 Patch 1 for
Enterprise Connect
2 About OpenText Enterprise Connect and Office Editor
OpenText Enterprise Connect provides a seamless, interactive view of content and functionality from
many Enterprise systems. Using Enterprise Connect, you can work with content from various
repositories directly in the applications that you use on a daily basis, including Windows Explorer,
Microsoft Outlook, Adobe Acrobat, Lotus Notes, GroupWise, and Microsoft Office applications such as
Word, Excel, PowerPoint, Project, and Visio.
Enterprise Connect consists of the following main components:
• The Enterprise Connect Framework
• Enterprise Connect Plug-ins
• Desktop Application Integrations

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The core Framework component is installed on all client systems that operate Enterprise Connect. It
manages the interaction between the plug-ins and the application integrations.
Enterprise Connect plug-ins enable Enterprise Connect users to interact with numerous enterprise
repositories simultaneously. Enterprise Connect has plug-ins for OpenText Content Server, amongst
others.
You can also build your own plug-ins to provide access to additional repositories. For more
information on the Enterprise Connect Server SDK, please contact your OpenText sales
representative.
Integrations enable users to work with Enterprise Connect through applications installed on their
desktop. During installation, you can choose the integrations you want to make available. Enterprise
Connect provides integrations with Microsoft Office applications, including Word, Outlook,
PowerPoint, Project, Visio, and Excel, and with Windows Explorer. Each integration exposes
Enterprise Connect functionality in the application’s user interface. Developers can use the
Enterprise Connect client SDK to provide access to repository documents from any desktop
application.
OpenText Office Editor 10.3.1 is a new technology for Content Server and Enterprise Connect that
dramatically improves the users’ experience when editing documents. Office Editor offers users a
seamless, instant editing experience, providing the performance of editing files on a local hard drive
without installing any special add-ins to the application they are working in.
Office Editor first downloads documents to a managed user cache and then opens documents using
the registered application. The Office Editor powerful yet lightweight client handles all document
reserves, background uploads, and conflict resolutions. In addition, the desktop client enables users
to quickly search, edit, or synchronize their recently accessed documents.
Furthermore, the Office Editor desktop client enables users to edit documents in their cache whether
they are connected to the server or not. Office Editor ensures that all documents saved while users
are offline are automatically synchronized and uploaded to Content Server when connectivity is
restored.
2.1 New Features
OpenText Enterprise Connect and Office Editor 10.3.1 includes the following new features.
2.1.1 Enterprise Connect Desktop Client
• In the EC Outlook and Explorer integrations, enabled users to reset the column view for folders to
a default view that is configured by the administrator.

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• Using Content Server EC module administration, enabled administrators to customize column
views so that all users have a consistent look and feel when navigating into Content Server
folders.
• Changed the behavior of Send To > Mail Recipient as Link to prepend the document name to
the hyperlink.
• Changed the behavior of Send To > Mail Recipient as Attachment to add the document name
in the subject field of the Compose New Message window.
• Added support for Enterprise Connect on Windows 8 desktop mode.
• Suppressed the Category and Attributes dialog box when moving/copying items within Content
Server when there is no need to ask the user for this information.
• Using Content Server EC module administration, gave the ability to launch a web panel for
subitems when opening a Content Server Compound Email. The subitems panel lists the content
of the Compound Email.
• Added the ability to use the Copy Here/Move Here context menus when using right-click drag
and drop in the EC Explorer integration.
• Added the ability to not use desktop credentials when defining a plug-in for Content Server
instances that use IWA authentication.
2.1.2 Content Server Office Editor Desktop Client
• Changed the behavior so that documents opened as read-only will open in the foreground.
• Corrected the behavior of the Location column when the folder has an “&” in its name.
• Added support for the Office Editor desktop client on Windows 8 desktop mode.
2.1.3 Content Server Office Editor Web Interface
• Added support for editing and opening documents through Google Chrome.
• Added support for editing and opening documents through IE 10 desktop mode.
• Added the ability for an administrator to hide the link that downloads and installs Office Editor.
• Added the “Edit” context menu on documents in search results.
• Changed the behavior of editing a Microsoft Office document from the Web interface to use CS
WebDAV if WebDAV is configured on Content Server and the Office Editor client is not installed.
2.2 Discontinued and Deprecated Features
There are no deprecated features.
3 Packaging and Documentation
Downloads and documentation for OpenText Enterprise Connect and Office Editor are available in the
OpenText Knowledge Center (https://knowledge.opentext.com/).
3.1 Packaging and Delivery Information
The software and documentation for OpenText Enterprise Connect and Office Editor includes:

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• EnterpriseConnect_Framework.msi: Enterprise Connect 10.3.1 Desktop Client for 32-
bit Windows operating systems.
• EnterpriseConnect_Framework_x64.msi: Enterprise Connect 10.3.1 Desktop Client for
64-bit Windows operating systems.
• ECMODULE_10.3.1_UX.tar: Enterprise Connect 10.3.1 Content Server module for UNIX
systems.
• ECMODULE_10.3.1_WIN.exe: Enterprise Connect 10.3.1 Content Server module for
Windows systems.
• ngdrc.oll: Enterprise Connect 10.3.1 Content Server OLL for Remote Cache Servers.
• CS_OFFICEEDITOR_10.3.1_WIN.exe: Office Editor 10.3.1 Content Server module for
Windows systems.
• CS_OFFICEEDITOR _10.3.1_SOL.tar: Office Editor 10.3.1 Content Server module for
Solaris systems.
• CS_OFFICEEDITOR _10.3.1_LNX.tar: Office Editor 10.3.1 Content Server module for
Linux systems.
• OFFICEEDITOR_Client_10.3.1.msi: Office Editor 10.3.1 Desktop Client for 32-bit
Windows operating systems.
• OFFICEEDITOR_Client_10.3.1_x64.msi: Office Editor 10.3.1 Desktop Client for 64-bit
Windows operating systems.
Important
The Office Editor Content Server module is also referred to as the
WebEdit module.
Important
The Office Editor Client is bundled with the Enterprise Connect Client
installer. However, a separate (standalone) MSI is also available for
clients who do not want to use Enterprise Connect.
3.2 Related Documentation
For additional information on OpenText Enterprise Connect and Office Editor, or for supplemental
information on related products, refer to the following documents, which are available in the OpenText
Knowledge Center (https://knowledge.opentext.com/).
• OpenText Enterprise Connect Installation Guide
• OpenText Enterprise Connect User Getting Started Guide

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3.3 Documentation Errata
3.3.1 Content Server Office Editor Admin Help
The following section explains how to use the Enable Installer Download check box on the Office
Editor Admin page. This feature is not currently documented in the Web Edit Administration online
help, but it will be added for the next release. The section also explains when users will be given the
option to use Content Server WebDAV to edit a document from the Content Server Web UI when the
Office Editor client is not installed.
Enabling Users to Install the Office Editor Client
To open or edit a document from the Content Server UI, users must have the current version of the
Office Editor client installed on their desktop. If they do not have the Office Editor client installed, or if
they are using an out-of-date version, they will receive a message indicating that they must install or
upgrade before they can proceed. Using the Enable Installer Download setting, you can specify how
the installation or upgrade is handled. If you enable this setting, users will receive a message
prompting them to install the current version of the Office Editor client. A link to the installer is included
in the message. This is the default setting. If you disable this setting, users will be prompted to contact
their administrator to obtain an updated version of the Office Editor client. You must then arrange the
installation for each user.
To enable users to install the Office Editor client:
1. On the Content Server Administration page, under Web Edit Administration, click
Configure Web Edit Settings.
2. In the Office Editor Settings area, do one of the following:
• Select the Enable Installer Download check box if you want users to install the Office
Editor client. This is the default setting.
• Clear the Enable Installer Download check box if you do not want users to be able to
install the Office Editor client.
3. Click Submit.
Using Content Server WebDAV for Editing when Office Editor Client Is Not Installed
If a user attempts to edit a document from the Content Server Web UI, and the Office Editor client is
not installed, a message will appear in some cases, giving the user the option to edit the document
using Content Server WebDAV. The message appears if the following conditions are met:
• WebDAV is installed.
• WebDAV supports the document’s MIME type for editing.
• WebDAV editing is enabled.

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4 Supported Environments and Compatibility
The following sections provide a reference to the supported software components required to use
OpenText Enterprise Connect and Office Editor clients. In all of the following tables there are three
possible values:
C = Certified
This platform was used for regression testing with this release of Office Editor and Enterprise
Connect. Customer use is fully supported by OpenText Customer Support.
S = Supported
This platform received limited testing for this release of Office Editor and Enterprise Connect.
Customer use is fully supported by OpenText Customer Support.
Not Listed = Unsupported
This received no testing by OpenText. There may or may not be known issues with this platform. Its
use is not supported by OpenText Customer Support.
4.1 Supported Systems for Enterprise Connect Client and the
Office Editor standalone Client
Important
Enterprise Connect 10.3.1 will be the last release that supports Windows
XP, Adobe Acrobat 9, and IE 7.
Software Component Support Level
Windows XP SP3 (32-bit) C
Windows 7 SP1 (64-bit) C
Windows 7 SP1 (32-bit) S
Windows Vista SP2 (32-bit) S
Windows 2008 R2 S
Windows 8 Desktop Mode S
Citrix on Windows 2008 R2 S

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Software Component Support Level
XenDesktop 5.5
XenApp 6.5
Microsoft Office 2010 SP1 32-bit (Word, Excel, PowerPoint,
Project, Visio, Outlook)
S
Microsoft Office 2007 SP2 32-bit (Word, Excel, PowerPoint,
Project, Visio, Outlook)
C
Microsoft Office 2010 64-bit (Word, Excel, PowerPoint, Project,
Visio, Outlook)
C
Lotus Notes 7.0.4 C
Lotus Notes 8.5.3 C
Adobe Acrobat 9 S
Adobe Acrobat 10 C
Adobe Acrobat XI C
GroupWise 7.0.4 C
GroupWise 8.0.0 C
Internet Explorer 7 S
Internet Explorer 8 C
Internet Explorer 9, 32-bit S
Internet Explorer 9, 64-bit C
Internet Explorer 10, 32 bit S
Internet Explorer 10, 64 bit S
OpenText will support newer patches or services packs of the software listed
above.

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Caution
The Enterprise Connect Extended Application Integration (EAI)
introduces the ability to potentially save/open documents from any
desktop application. To validate this functionality for your environment’s
target applications, administrators are encouraged to perform thorough
testing on the application they intend to deploy in a production
environment. Any issues found with Extended Application Integrations
should be raised with OpenText support. The EAI functionality is
provided “as is” without warranty of any kind, either expressed or implied.
Issues with the EAI functionality will be evaluated on a case-by-case
basis without any guarantee of resolution.
4.2 Supported Systems for Enterprise Connect Plug-in (module)
for Content Server and the Office Editor module
Software Component Support
Level
Notes
Content Server 10.0.0 Update 11 C
Content Server 10.0.0 Update 8 - 10 S
Content Server 9.7.1 Update 10 C
Email Services Module 10.3 C
Records Management Module 10.2.0 S
Records Management Module 4.2.1 S
Remote Cache 10.0.0 S
Remote Cache 3.3.2 S
Content Server 10.0.0
• Content Server Authentication
C
Content Server 10.0.0 with the following:
• Content Server Directory Services
• OpenText Directory Services
S Due to the many
configuration options
that are possible with
3
rd
party

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Level
Notes
• CA SiteMinder using OpenText Directory Services
• RSA Access Manager using OpenText Directory
Services
• Entrust TruePass
• SSL Client Certificates
authentication
providers, any issues
will be addressed on
a case by case basis.
Content Server 9.7.1 with the following:
• Content Server Authentication
• Content Server Directory Services
• CA SiteMinder
S
Email Archiving 10.2 or older S
Contact Customer Support for more information about the level of support for modules that are not
included in the list.
Important
The Enterprise Connect Module for Content Server and the Office Editor
module are supported on all operating systems that are supported by
Content Server. Check the Content Sever Release Notes for more
information.
Important
The Enterprise Connect Module for Content Server and the Office Editor
10.3.1 will be the last version(s) that support Content Server 9.7.1.
4.3 Supported Browsers for Office Editor Web Based Editing
Level
Notes
Firefox v17.0.5 (ESR) C

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Level
Notes
Google Chrome C
Internet Explorer 7 S
Internet Explorer 8 C
Internet Explorer 9, 32-bit S
Internet Explorer 9, 64-bit C
Internet Explorer 10, 32-bit (Windows 8 desktop mode only) S
Internet Explorer 10, 64-bit (Windows 8 desktop mode only) S
Contact Customer Support for more information about the level of support for modules that are not
included in the list.
4.4 General Platform Support Notes
Virtualized Environments: OpenText will support customers running OpenText Enterprise Connect
on supported and certified operating systems, in virtualized environments using virtualization
technology intended for production environments. While virtualization technologies are intended to be
transparent to the guest operating system, in the event that a reported issue is directly caused by the
employed virtualization technology, OpenText will work to resolve the issue if one or a combination of
the following virtualization technologies are being used:
• Microsoft Hyper-V
• VMWare ESX
Windows Terminal Server and VMView: Windows Terminal Server and VMView are not certified
environments for running Enterprise Connect.
Citrix: Enterprise Connect supports hosted virtual desktops provided through Citrix XenDesktop or
through Citrix XenApp.
Operating System Patch Level: The current set of patches recommended by your operating system
software vendor should be installed on the hardware running your Enterprise Connect clients.

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4.5 Language Support
OpenText Enterprise Connect and Office Editor are currently localized in the following languages.
Future releases may add additional languages.
Component Languages
EN DE JA FR IT ZH ES RU
OpenText Enterprise
Connect Framework
B B B
OpenText Office Editor
Client
B B B
OpenText Enterprise
Connect Plug-in for
Content Server
B B B
OpenText Office Editor
module
B B B
UI = user interface only
B = both user interface and online help
Important
The English version of the Enterprise Connect Microsoft Outlook add-in can be
installed on the following multilingual versions of Outlook:
French 1036
German 1031
Italian 1040
Russian 1049
Portuguese (Brazilian) 1046
Portuguese (Portugal) - 2070
Chinese 2052
Arabic 1025

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Dutch 1043
Spanish 3082
Japanese 1041
Czech - 1029
Hebrew – 1037
To silently install Enterprise Connect 10.3.1 on the multilingual versions of
Microsoft Outlook listed above and where the user’s Outlook MAPI profile has
not yet been created, the OUTLOOK_MAPI_PATH command line parameter
must indicate the full path of MSMAPI folder including the language code.
Example:
// Installing EC on German Outlook 32-bit on a 64-bit Windows
msiexec /i EnterpriseConnect_Framework_x64.msi
OUTLOOK_MAPI_PATH="C:Program Files (x86)Common
FilesSystemMSMAPI1031"
5 Installation and Upgrade Notes
This section provides additional installation and upgrade information, including related or third-party
product information and any required critical patches.
5.1 Installation Notes for the Enterprise Connect Framework
All Enterprise Connect 10.3.1 Framework downloads can be found here.
Caution
After upgrading the Enterprise Connect Framework to 10.3.1 on Windows
XP, users must log off and then start a new session to access the
upgraded version.

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Caution
OpenText recommends that you upgrade the Enterprise Connect
Framework Client and Module for Content Server components at the
same time, to ensure that users can access the latest features. If you
must perform the upgrade in stages, start by upgrading the module on
the server.
Important
OpenText recommends that the Microsoft .NET Framework Client Profile
Version 4.0.30319 or higher be installed on the client machine.
Enterprise Connect installer will fail on earlier versions.
Important
OpenText recommends that you install the Microsoft Visual C++ 2008
SP1 Redistributable Package on client machines or the Preview Pane
will not render any documents. The redistributable can be downloaded
from http://www.microsoft.com/download/en/details.aspx?id=2092 for 64-
bit operating systems or from http://www.microsoft.com/en-
us/download/details.aspx?id=5582 for 32-bit operating systems.
5.2 Installation Notes for the Office Editor Standalone Client.
All Office Editor 10.3.1 standalone client downloads can be found here.
The standalone Office Editor MSI installer will install all supported languages for
this version. Office Editor uses the configured operating system user locale to
determine which language to display. If the language is not supported, the
English version of Office Editor is used.
When Office Editor is installed as part of Enterprise Connect, the language of
Enterprise Connect will be used.
5.3 Installation Notes for Office Editor Module for Content Server
All Office Editor (Web Edit) 10.3.1 module downloads can be found here.

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The Office Editor module and the Web Edit module are the same component and should be treated
as such. The Web Edit module must be upgraded as part of the Enterprise Connect 10.3.1
installation using the standard Content Server module upgrade procedure.
Caution
The Enterprise Connect Module for Content Server 10.3.1 installer will
not run unless you have first installed and configured Office Editor 10.3
or Office Editor 10.3.1. OpenText recommends upgrading to Office
Editor to 10.3.1.
The new Office Editor 10.3.1 has a Content Server module component and a lightweight desktop
client. The Office Editor desktop client is bundled with the Enterprise Connect Framework install.
However, a separate MSI is available for those who do not want to use Enterprise Connect.
When upgrading the OpenText Office Editor (Web Edit) module from a previous version to version
10.3.1, you must remove the following patches from the patches directory after the upgrade.
Previous
Version
Content Server 10.0.0 Content Server 9.7.1
Office Editor
(WebEdit
10.0.0) or
earlier
pat100000353
pat100000088
pat971033
pat00021
pat08283
5.4 Installation Notes for the Enterprise Connect Plug-in for
Content Server
All Enterprise Connect Plug-in for Content Server downloads can be found here.
When upgrading the Enterprise Connect Module for Content Server from a previous version to
version 10.3.1, you must remove the following patches from the patches directory after the upgrade:
Previous
Version
EC CS v10.0
pat100000023
pat100000030
pat100000031
pat100000041
pat08561
pat08582
pat08637
pat08648

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Previous
Version
pat100000044
pat100000050
pat100000053
pat100000055
pat100000058
pat100000071
pat100000086
pat100000095
pat100000100
pat100000110
pat100000152
pat100000169
pat08665
pat08667
pat08676
pat08680
pat08715
pat08738
pat08749
pat08759
pat08773
pat08806
pat08821
EC CS v10.1
pat100000081
pat100000087
pat100000101
pat100000114
pat100000137
pat100000170
pat100000195
pat08739
pat08760
pat08780
pat08797
pat08822
pat08845
EC CS v10.2
pat100000207
pat100000245
pat100000247
pat100000280
pat100000443
pat08858
pat08883
pat08884
pat08911
pat971080
EC CS
v10.2.1
pat100000310
pat100000350
pat100000368
pat100000412
pat100000451
pat100000460
pat100000516
pat100000561
pat971002
pat971029
pat971040
pat971067
pat971085
pat971091
pat971127
EC CS
v10.2.2
pat100000568
pat100000616
pat971137
pat971155
EC CS
v10.2.3
pat100000629 pat971162
EC CS
v10.3.0
pat100000789 pat971216
Tip: After upgrading Content Server to the Enterprise Connect Content Server Module 10.3.1,
you can use a browser with the …func=ngd.getversion URL to get a detailed list of
patches that you must remove.

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Caution
The Enterprise Connect Module for Content Server 10.3.1 does not
require that the WebDAV module be installed. However, it is
recommended that you do not uninstall the WebDAV module because
other functionality of Content Server relies on it.
5.5 Enterprise Connect Framework Patches
Enterprise Connect 10.3.1 Patch 1 is available to download from the Knowledge Center. That patch
can be found here. Enterprise Connect patches are cumulative so there is no need to install previous
patches.
Important
An .msp and an .msi file are both provided for this patch. Which file you
use depends on which version of the Framework is installed on the client:
• If Enterprise Connect Framework 10.3.1 is already installed on
the client, use the .msp.
• If Enterprise Connect Framework 10.3.0 or earlier is installed on
the client, use the .msi. This will perform an upgrade installation
of the Framework to the 10.3.1 version including all patches up
to patch 1.
• If Enterprise Connect Framework is not yet installed on the client,
use the .msi. This will install the 10.3.1 version of the Framework
including patch 1.
5.5.1 Fixed Issues in Enterprise Connect 10.3.1 Patch 1
NGD-10591
Bug: A new window with a Web browser view is launched when a user connects with Enterprise
Connect to a Remote Cache server configured to use Remote Cache IP redirection.
NGD-10593
Bug: A JavaScript error occurs when a user is idle on Web-based windows that are launched by
Enterprise Connect
NGD-10629
Bug: Enterprise Connect encodes certain special characters in adocument name to their hex values
when a user adds the document as an attachment or drags it to the desktop.

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NGD-10644
Bug: Enterprise Connect displays a HTTP 500 error code when connecting to a system that requires
multiple http redirects as part of the connection process. An example could be a Remote Cache
server configured with IP redirection and OpenText Directory Services (OTDS) authentication.
NGD-10663
Bug: The Enterprise Connect Microsoft Outlook add-in produces a warning message if the user logs
out of Windows before closing Outlook.
NGD-10749
Bug: Enterprise Connect is unable to open or edit documents that have a missing file extension in the
file name and when the registry on the client machine is missing information about the mime-type.
NGD-10753
Bug: The Enterprise Connect GroupWise integration encounters an error whenever a user tries to
copy or move an email.
NGD-10781
Bug: Saving a new document from an Extended Application Integration does not automatically upload
the document to Content Server, and requires the user to manually upload the document from the
Manage Local Documents dialog box.
5.6 Enterprise Connect plug-in for Content Server Patches
All Enterprise Connect Content Server Plug-in 10.3.1 patches are cumulative patches. The latest
patch is 100000898 for Content Server 10.0.0 and patch 971253 for Content Server 9.7.1. This patch
is commonly referred to as 10.3.1 Patch 1. The patch can be downloaded from the Knowledge
Center.
5.6.1 Fixed Issues in Patch 100000898 and Patch 971253 (10.3.1 Patch 1)
NGD-10555
Bug: The location column incorrectly shows Unavailable Path for certain folders.
NGD-10662

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Bug: When the Enterprise Connect module is configured to open compound emails in Web windows,
some compound emails will not open if the email within the compound email is created as subtype
749 rather than 144.
NGD-10730
New Feature: A new Open Rendition context menu command is displayed for Content Server
documents that have a rendition. This command opens the default rendition of the document.
NGD-10730
Bug: Enterprise Connect cannot edit documents with renditions.
NGD-10740
Bug: Enterprise Connect is unable to move or copy documents within a Content Server folder when
Content Server 9.7.1 March 2010 update is installed.
NGD-10742
Bug: Intermediate document versions are overwritten when the user edits documents in quick
succession and when the Version Management Configurations setting is set to Keep only the last
version.
NGD-10759
Bug: Enterprise Connect fails to save documents to a folder when the RM RSI field is displayed on
the Add Document dialog box.
NGD-10763
Bug: The Advanced Search window does not resize correctly when the user switches between the
Templates tab and the Search tab.
NGD-10773
Bug: When using Enterprise Connect with Client Authentication Certificates, users encounter multiple
certificate popups while browsing or performing various operations.

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6 Known Issues for the Enterprise Connect Framework
Issue Name Issue Description
NGD-3527 When using the Enterprise Connect Viewer’s built-in text
search capability with large documents (usually exceeding
500 pages), the system may become unresponsive.
NGD-3535 Send and Save to Enterprise Connect in Microsoft Outlook
will not work if the email originated from the desktop's Send
To > Mail Recipient command.
NGD-5060 At the time of Enterprise Connect installation, any user
sessions active on the desktop machine must be restarted by
logging out and then logging back in to be able to use
Enterprise Connect.
NGD-5807 Users are unable to sort by the Offline column, which is
displayed in the List Pane of Outlook and Explorer. The
Offline column indicates to the user whether the document is
available offline or not.
NGD-5834 When EC Framework is uninstalled, the following folders are
only deleted for the account performing the removal. For any
other accounts on the system, users or administrators must
delete these folders manually:
• Enterprise Connect
• Enterprise Connect Offline Store
The folders are stored in one of the following locations,
depending on the client operating system:
For Windows Vista and Windows 7:
C:Users<user>AppDataRoamingOpenText
For Windows XP: C:Documents and
Settings<user>Application DataOpenText
NGD-5878 Documents are not added to the PowerPoint Recent
Documents list, even though EC plug-in documents are

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successfully opened in PowerPoint.
NGD-7848 Moving or copying emails using Outlook rules does not
function when rules are triggered automatically and when
using Outlook 2010.
NGD-8226 Enterprise Connect becomes unresponsive when attempting
to open or edit a document whenever the normal.dot file is
placed on a network file share. This problem can be solved
by downloading and installing the following Microsoft Office
update: http://support.microsoft.com/kb/2553912.

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NGD-8557 The default Enterprise Connect logon screen might appear in
Content Server environments where authentication is handled
by a third-party authentication service such as SiteMinder or
RSA Access Manager. In order to avoid this, OpenText
recommends that the third-party authentication server URL is
placed in the Trusted Referring Websites section located in
the Configure Security Parameters Content Server
Administration page.
NGD-8664 Creating a new Office document using the Content Server
Web interface, and not saving any changes made back to
Content Server, leaves an empty version of the document in
Content Server.
NGD-8902 Certain use cases that involve launching the IE browser and
auto authentication might not work if the IE Enterprise
Connect ToolBar Helper is disabled.
NGD-9072 When upgrading a 32-bit Office installation to a 64-bit Office
installation and installing Enterprise Connect, emails added to
Content Server are created as regular documents and not as
Content Server email subtypes. Deleting the following
registry key resolves this issue:
ComputerHKEY_CLASSESROOTTypelib{AE00ECDA-
1C04-4189-8A04-0A2AD627D262}1.0win32
NGD-9166 When 64-bit Outlook 2010 is running with Cached Exchange
Mode disabled, email messages that are added to Content
Server through Enterprise Connect are corrupt.
NGD-9256 Enabling “Group by conversation” setting for all folders in
Outlook will cause Enterprise Connect folders to show no
results.
NGD-9259 Intermittent crashes in Enterprise Connect Explorer and
Outlook are caused by a missing Microsoft hotfix. You can
download the hotfix from

25
http://support.microsoft.com/kb/2541119
NGD-9688 The Windows Search Service is not enabled on Windows
2008 by default, which breaks offline search for Enterprise
Connect. For directions on how to enable Windows Search,
refer to
http://blogs.msdn.com/b/olavt/archive/2007/05/07/howto-
enable-windows-search-service-in-longhorn-server.aspx
NGD-9698 Adding signed emails to Content Server using the EC
Microsoft Outlook integration does not add the email to the
destination folder.
NGD-9860 Unable to add GroupWise emails while Enterprise Connect is
in offline mode.
NGD-9861 Unable to add Lotus Notes emails while Enterprise Connect is
in offline mode.
NGD-10036 Enterprise Connect offline search is not available when the
offline location is set to a UNC path.
NGD-10019 Enterprise Connect offline search is not available for un-
parented folders when taken offline.
NGD-10001 Enterprise Connect offline search is not available for Windows
XP.
NGD-10071 Using the Extended Application Integration with Adobe
Reader, users are unable to Open a PDF document using the
Adobe Reader native Open dialog box when using XP.
NGD-10509 The “AllowAutoAthentication” registry setting will not be used
if Internet Explorer is configured to automatically use
workstation credentials.

26
7 Known Issues for the Enterprise Connect Plug-in
(Module) for Content Server
ECCS-275 Users should not send a link to a document that is
located in their workspace. The recipient of the link
will not be able to open the document even if the
sender has given permission to access the folder.
ECCS-323 When using Remote Cache 3.2.2 with Content Server
9.7.1 and Enterprise Connect Module for Content
Server 10.3.1, you must copy ngdrc.oll to the
[Remote Cache Server]/ospace, where [Remote
Cache Server] is the root installation directory. You can
find the ngdrc.oll file on the Knowledge Center.
ECCS-414 When using Remote Cache 10.0.0 with Content
Server 10.0 and Enterprise Connect Module for
Content Server 10.3.1, you must copy ngdrc.oll to
the [Remote Cache Server]/ospace, where
[Remote Cache Server] is the root installation
directory. You can find the ngdrc.oll file on the
Knowledge Center.
ECCS-625 Users uploading a large file to Content Server will
experience an error when Content Server is deployed
on IIS 7.x. Refer to the following article for more
information:
https://knowledge.opentext.com/go/18500368.
ECCS-984 When the Generate Weblingo FileName Comments
setting is enabled, users are unable to expand the root
node using the Enterprise Connect client. This is only
applicable to Content Server 10 Update 6 and prior
versions.

27
8 Known Issues for OpenText Office Editor
FEDT-725 Users are unable to edit a document from the Content
Server web interface from a PC that has EC 10.2.1
Patch 5 or earlier. An error of “Can’t find the EC SDK
interface” is displayed to the user.

28

Copyright ©2013 Open Text Corporation. Visit online.opentext.com. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other
trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners.
29
9 Contact Information
OpenText Corporation
275 Frank Tompa Drive
Waterloo, Ontario
Canada, N2L 0A1
Email: support@opentext.com
Knowledge Center: https://knowledge.opentext.com
For more information, visit www.opentext.com

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