Webcast: The Retained Organization The retained organization represents the specific organization structure which stays in house after a completed transformation process, Shared Services implementation and/or Outsourcing project.

1. Designing the Retained Organization in Shared Services and Outsourcing Webcast: The Retained Organization 22 October 2009

2. Introduction to the Panel Karsten Soderberg Director, CorporateLeaders Christine Briody Senior Director Global Consulting ADP Moderator Ray Porter Director APJ Employee Services Dell

3. The Retained Organization – a Definition The retained organization represents the specific organization structure which stays in house after a completed transformation process, Shared Services implementation and/or Outsourcing project.

4. Dell Organization – APJ Payroll 2007 Multiply legal entities Commissions based & expat. employees 7 X 24 X 365 call centers Multiply manufacturing sites Dynamic Business Environment 13 payroll providers 11 processing locations 3 different functions doing payroll Vendor performance not measured No operational indicators or SLA’S Low level of system integration Control concerns Process relies on Human Glue’ Data integrity issues People getting paid

8. Roadmap to the Retained Organization

9. Sample - Defining the Scope

13. Thank you for joining Karsten Soderberg Director, CorporateLeaders Christine Briody Senior Director Global Consulting ADP Moderator Ray Porter Director APJ Employee Services Dell