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COMMUNICATION
CHAPTER 1
A sender (encoder) encodes a message and then using a medium/channel sends it to the
receiver (decoder) who decodes the message and after processing information sends
back appropriate feedback/reply using a medium/channel.”
1 2
Based on communication
channels-
1. Verbal
2. Nonverbal
3. Visual
Based on purpose and style-
1. Formal
2. Informal
General English:
•The basic, conversational, day-to-
day use of words
Business English:
•Technical and complex words used
in work places or offices for
business communication.
The purpose of introducing Business
English in the Foundation course.
• Business English is the language used in the core
papers of the CA curriculum.
• It helps in improved understanding of the core
subjects and better presentation of answers in exams
to maximize the score.
• It helps in communicating with colleagues and
business entities within and outside your
organization.
Verbal Communication:
•Written communication
•Oral Communication
• Verbal communication is the easiest, fastest, and the most successful form of
communication. Yet, surprisingly according to research, it comprises only 7%
of all human communication!
Essentials of oral communication
a. Pronunciation
b. Listening & conversation
c. Spoken grammar
d. Vocabulary
e. Noticing language
f. Presentations, face to face or video interview
Non-verbal Communication
•Physical non-verbal communication
•Paralanguage
•Aesthetic communication:
•Appearance
Visual Communication:
Formal Communication
•Vertical:
•Horizontal:
•Diagonal:
Informal Communication
•Friendly
•Casual
•Unofficial
• The most common networks followed in organisations are:
• Vertical Network:
• Circuit Network:
• Chain Network:
Star Network
• Wheel & Spoke Network:
• Clarity
• Conciseness:
• Concreteness:
• Coherence:
• Completeness:
• Courteousness:
• Listening for Understanding:
• Focus and Attention:
• Emotional Awareness and Control:
Barriers in Communication
• Physical barriers:
• Organizational structure barriers:
• Language barriers:
• Cultural barriers:
• Emotional barriers:
• Attitude barriers
• Perception Barriers:
• Physiological Barriers:
• Technology Barriers:
THANK YOU

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ENGLISH COMMUNICATION B.COM TO STUDY.pptx

Editor's Notes

  1. You can use this slide as your opening or closing slide. Should you choose to use it as a closing, make sure you review the main points of your presentation. One creative way to do that is by adding animations to the various graphics on a slide. This slide has 4 different graphics, and, when you view the slideshow, you will see that you can click to reveal the next graphic. Similarly, as you review the main topics in your presentation, you may want each point to show up when you are addressing that topic. Add animation to images and graphics: Select your image or graphic. Click on the Animations tab. Choose from the options. The animation for this slide is “Split”. The drop-down menu in the Animation section gives even more animations you can use. If you have multiple graphics or images, you will see a number appear next to it that notes the order of the animations. Note: You will want to choose the animations carefully. You do not want to make your audience dizzy from your presentation.