An overview of what's worked for KM at one company who has had success implementing knowledge management for over 28,000 employees worldwide.

1. ENGAGING FOR KM SUCCESS:
BUILD, MAINTAIN, OUTPERFORM
@jeffhester jeff.hester@fluor.com

6. Our Journey
28,000
50
11,800
3,700
1.89 million
426,000
6

7. BUILD
MAINTAIN
OUTPERFORM

8. BUILD
Think Globally…
but start small

9. BUILD
Distribute
Ownership
A plat map of Delaware township in Sac County, Iowa.
This map reflects land ownership around the 1935.

10. BUILD
Raise Awareness

11. MAINTAIN
Key Theme #3
Connected Knowledge
11

12. MAINTAIN
Key Theme #3
Connected Knowledge
Community Audits
12

13. MAINTAIN
Key Theme #3
Connected Knowledge & Recognition
Reward
• Recognition that others can learn from new knowledge, and actively
sharing knowledge in the appropriate community
• Leading by example
• Reporting knowledge gaps when important content is not available
• Continuously learning by reviewing new knowledge and forum discussions
• Active participation in community forums
• Encouraging others to demonstrate knowledge-sharing behaviors,
including Knowledge OnLine participation
• Suggesting and helping with improvements in the knowledge communities
• As a subject matter expert, keeping relevant knowledge up-to-date and
responding quickly to forum questions
• Leading or managing a knowledge community
• Mentoring other employees
13

14. OUTPERFORM
Key Theme #3
Connected Knowledge Performance
Measuring
14

15. OUTPERFORM
Key Theme #3
Connected Knowledge Performance
Communicating
ey, Effort &
Knowledge OnLin e Forums Save Time, Mon
h Client
Enhance Fluor’s Reputation wit
Quick
Access
to
Exper0se
Yields
Cost
Savings
for
Client
Finding Specialized Expertis
e Using Knowledge "
OnLine Forums Wins Project
erti se
by Acce ssing Exp
h Le vi Strauss
ns Work wit
O&M Wi ne More Than One Way to Enter a Tank:
w le dge OnLi
via Kno Fluor Experts Offer Unique Solution
15

16. OUTPERFORM
Key Theme #3
Connected Knowledge Performance
Increasing
All
Key
Focus
Areas
and
Ac0ons
Readiness
16

17. BUILD
MAINTAIN
OUTPERFORM

18. BUILD
MAINTAIN
Jeff Hester
Knowledge Management Business Analyst
Fluor Corporation
@jeffhester
jeff.hester@fluor.com
OUTPERFORM