The document discusses empowering staff through development and outlines Kelli Hatton's perspective on creating successful development plans. It emphasizes that development plans should be tailored to individual strengths, include regular training intervals with a variety of methods, and establish benchmarks with follow up to demonstrate commitment to employee growth. The overall message is that empowering employees through structured development is important for customer retention and business success.

1. Empowering Staff through Kelli Hatton
Team Development www.kellihatton.com

2. Who is Kelli Hatton?

3. Who is Kelli Hatton?

4. Experience

5. Connect with Me
www.kellihatton.com

6. Ask!
Response at www.kellihatton.com

7. Empowering Staff through Development

8. HIRING

10. Main Topics

11. 1. What? Why?

12. 2. How?

13. 3. How?

14. 1. What does
“empower through
development” mean,
and why is it important?

15. EMPOWER
To give official authority
or legal power to

16. Develop: To work out the possibilities of

17. Nick Wheeler
CEO, Charles Tyrwhitt Shirts
“surprise, delight and excite
colleagues and customers”

20. “Empowered employees give excellent
customer service... turning unhappy
customers into happy, repeat
customers.” Service Quality Institute

21. “An empowered organization is one in which individuals have the
knowledge, skill, desire, and opportunity to personally succeed in a
way that leads to collective organizational success.”

22. For every dollar invested in employee development, they
receive $30 in return (an ROI of 30 to 1)

24. 2a. How do you evaluate
your current development
plan?

25. Do you have a
formal
development
plan?

26. Successful Development Plans:
• Begin with in-depth
training on culture,
vision, mission and
systems of business
• Ability to be tailored
• Regular training intervals
• Variety of training
mediums
• Train for long term while
reaching short term

27. Not
Cookie
Cutter

28. Constructive Feedback

29. Clear Communication

30. 3. How do you create a
successful development plan?

32. Assess Individual Strengths
Create Individualized Action Plans
www.strengthsfinder.com

35. • Tools
• Path/Map
• Priority
• Time

36. Identify
Core Competencies
Understand
Needs & Styles

37. Monitor & Help
Achieve
Set Benchmarks
Follow Up
Validate
Demonstrate Commitment

38. Empowering employees by
providing structured
development is crucial to
retention of your
customers and survival of
your business.

39. kelli@fitmarc.com
www.kellihatton.com
www.fitmarc.com