Empathymap
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A new employee named K feels insecure and overwhelmed in their corporate job. K believes they are not cut out for this type of work and fears they will be fired within a month. K is taking up space and feels like they are asking stupid questions. K wants reassurance and guidance to feel empowered learning the job without pressure to perform from day one. K needs someone to talk to for support during the transition from school to their new career.
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Sharon is an average student who is unsure about her professional interests and next steps. The document lists several options for how Sharon could reframe her professional interests, such as performing research online about different jobs and companies, taking a vocational test, or talking to older friends about their career experiences. The most practical idea is for Sharon to perform research online about different enterprises. The most disruptive idea is to take a vocational test. The author's favorite suggestion is for Sharon to talk to older friends about their professional experiences. As a prototype, the author proposes creating a blog called "The Time Machine: If I Were a..." where Sharon and others can write about and discuss their professional experiences and interests.
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The document describes the author's experience in a design thinking challenge course. They learned 4 things: 1) design thinking can be applied to any problem or area, 2) they gained confidence in their abilities, 3) they learned to welcome failures as part of the learning process, and 4) seeing others' work on similar problems was valuable. The author then provides ideas for improving teamwork, such as eating together daily, creating trust, and appreciating differences. They recognize it can be difficult to apply ideas and initiate change.
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The document describes two prototypes created by an intern to address how interns can be creative at work like in school. The first prototype is a software program that evaluates employees' knowledge, skills, strengths and best roles. It was tested with positive feedback from a stakeholder but not an experienced person. The second prototype aims to have employees change roles to gain empathy. It was tested by having the intern and stakeholder change roles but was not successful in realistically recreating work situations. Reflection notes that abstract ideas led to many new ideas but more focus on the problem statement was needed.
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The stakeholder found adjusting from school to work life more challenging than anticipated. At school, she received regular grades and feedback on her performance but at work tasks and priorities changed daily without clear performance ratings. She wanted to do well but feared appearing needy if she asked for help. While open to collaboration, her more experienced colleagues were accustomed to independent work. This made the stakeholder feel like an outsider initially. She seeks a way to balance her collaborative work style with the entrenched independent culture to be viewed as a contributing team member.
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The document discusses bullying and feeling underestimated. It describes situations where the author feels people are in front of them or trying to stop them, and times when others laugh at or hit them. The document presents solutions such as talking to friends, respecting others, not underestimating people, and knowing that everyone is equal. It provides an example where a child is hit and spoken down to at school, so the author talks to the child and researches the problem to find a way to address bullying.
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http://mindpersuasion.com/
If you learn how to "go meta" you will be much more likely to make rational decisions that will serve you in the long run. Learn How: http://mindpersuasion.com/belief/
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A young man takes 50 minutes to travel to college each day using public transportation. This causes him to frequently arrive late and miss important lessons, which he fears will negatively impact his grades. He worries that being late will also cause others to view him poorly at his job. Due to the long travel time and discomfort of public transit, along with not wanting to spend a lot of money or ask to leave work early, the young man needs an affordable way to get to class faster so that he does not continue missing important lessons.
Patience session 2018 tri state 2
This is the Session I presented about Staff Patience at the ACA Tri-State conference on March 21, 2018.
Hayden Shaw - Transforming Your Generational Sticking Points
This document discusses different generational perspectives on various topics related to work including work ethic, respect, communication, decision making, dress code, feedback, fun, loyalty, knowledge transfer, meetings, policies, and training. For each topic, perspectives from multiple generations are presented ranging from more traditional views to more modern views that value flexibility, autonomy, and work-life integration. The document aims to surface generational differences and considerations for improving multi-generational collaboration and retention of younger employees.
Emphaty map
Pam is struggling to find a job and connect with interviewers. She asks others for suggestions but rejects all advice. Pam does not apply to many roles and compares herself to others. She may be afraid of rejection and undermines her own abilities. Pam needs to identify jobs that match her personality as she does not want to change her interpersonal skills for roles requiring strong teamwork.
Joker's Guide To Personal Effectiveness
This document provides 15 rules for personal effectiveness from "Joker's Guide to Personal Effectiveness". The rules are intended to help people achieve their goals and purposes in a meaningful way. Some of the key rules discussed include finding your purpose and vehicle to achieve it, learning to be effective by waking up early and focusing on completion of tasks, talking less and listening more to others, and over-communicating to ensure people understand expectations. The guidance is based on the author's personal experiences and is meant to democratize knowledge about effectiveness.
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When Teens Attack: Tips for Dealing with 12 Year Olds and Other Difficult Cus...
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Empathy map & problem statement assignment school-to-work transition
Empathy map & problem statement assignment school-to-work transition
Hayden Shaw - Transforming Your Generational Sticking Points
Hayden Shaw - Transforming Your Generational Sticking Points
Empathymap
- 1. Problem statement Stakeholder NEEDS A WAY TO (describe person using empathetic language) (needs are VERBS) DO SAY THINK FEEL BECAUSE InsightNeed STAKEHOLDER Insights Design Thinking Action Lab 2013 “I am getting in the way of people at work” Asked friends who are already working, for tips People here are better than me at work I am not cut out for the Corporate world I really did not learn anything in school I am a stupid person How come sis managed to do so well at work? I’ll get fired from my first job! Everybody is looking at me in a funny way I’ll probably do something really stupid and everyone is going to know Insecure Lonely Fearful Usure Feel Dumb Outcast Different (I am weird) Overwhelmed Anxious ALONE Am not very proactive at work, hoping they will leave me alone! Told me boyfriend to call me every 2 hours. Messaged my Dad, telling him I need help Tried to meet the HR, but she was too busy Sent an email to my boss, to let him know I was around! I pretend to be very busy reading up! “I do not know what is expected of me” “I am taking up space at office” “I am probably asking stupid questions ” “I am getting in the way of busy people ” “Why am I the only one feeling this way? ” “Even the interns seem more capable” “My boss is too busy” “My boss doesn’t really care” “Why isn’t HR checking on me?” “I need someone to talk to” Transitioning from school-to-work K, feels like she is useless at a ‘corporate job’and feels she is going to get fired within the month. feel empowered and learn on the job, without the pressure to‘perform’from day 1 Everybody feels the same way at their job! Almost no exceptions!.. And everybody eventually learns. Everybody feels the pressure to “impress”starting day 1. Its a universal pressure. People want to be able to ask “silly / obvious”questions anonymously without feeling threatened. People seek a systematic, transitionary program, since even adults need assurance and help All newbies obviously feel that they are the only ones struggling with this issue. That myth needs to be dispelled. There needs to be some alternative physical space apart from cubicals for freshers