Managing emotions is an illusion: instead, you can create and transmit emotions as a way to increase freedom.
Emotion are the fuel used by human beings to make decisions and choices. But, when it
comes to emotion in teams we often treat them as a byproduct of team activity or we pay
attention to them only when it seems that any other “rational approach” fails (usually in conflicts). Only at that point we start talking about “managing” emotions. This session propose ways to use emotions effectively to fuel every moment of team activities. Forget
managing and start using them. Teams are systems too complex for applying mechanistic rules but not enough complex for applying statistic approaches. This leaves team coaches with the problem of finding tools capable of navigating team performance complexities. In
this session I propose that effective, consistent and pervasive use of emotions can boost team performance and help to keep the performance at a costant level.
Experience Mapping: Insight, Empathy and Business Buy-InAlex Horstmann
Notes in context here: goo.gl/eqyeeh
How Experience Mapping, and the process you go through to create Experience Maps, can give you customer and business insight; build empathy and gain business buy in. Experience Maps are very much en vogue at the moment, but they are far more than just a pretty artefact: they are an incredibly valuable way of demonstrating an end to end journey from a customer’s perspective.
We will look at how you can go about creating an experience map, the information that can be very valuable to show on it, and how it can be used to create effective, cross-channel and devices customer centric products and experience, and ones that drive real business value.
Managing emotions is an illusion: instead, you can create and transmit emotions as a way to increase freedom.
Emotion are the fuel used by human beings to make decisions and choices. But, when it
comes to emotion in teams we often treat them as a byproduct of team activity or we pay
attention to them only when it seems that any other “rational approach” fails (usually in conflicts). Only at that point we start talking about “managing” emotions. This session propose ways to use emotions effectively to fuel every moment of team activities. Forget
managing and start using them. Teams are systems too complex for applying mechanistic rules but not enough complex for applying statistic approaches. This leaves team coaches with the problem of finding tools capable of navigating team performance complexities. In
this session I propose that effective, consistent and pervasive use of emotions can boost team performance and help to keep the performance at a costant level.
Experience Mapping: Insight, Empathy and Business Buy-InAlex Horstmann
Notes in context here: goo.gl/eqyeeh
How Experience Mapping, and the process you go through to create Experience Maps, can give you customer and business insight; build empathy and gain business buy in. Experience Maps are very much en vogue at the moment, but they are far more than just a pretty artefact: they are an incredibly valuable way of demonstrating an end to end journey from a customer’s perspective.
We will look at how you can go about creating an experience map, the information that can be very valuable to show on it, and how it can be used to create effective, cross-channel and devices customer centric products and experience, and ones that drive real business value.
Diplomado de Community Manager en PereiraSocial Brain
Diplomado presencial orientado por American Business School Pereira y la empresa Social Brain Media en Pereira. Cuyo objetivo es formar personal idóneo en la gestión de comunidades virtuales dedicadas a la ejecución de estrategias de marketing en medios virtuales.
The Culture of Remote Working & LearningTaylor Wallace
I gave this presentation at the Milspo Project's annual Embark conference. Milspo is an organization that empowers military spouse entrepreneurs and they invited me to speak on creating a culture of remote working and learning inside of a startup.
Empathy Mapping and the business of understanding Taylor Wallace
I was invited by Hillsborough Community College to give a lecture on Empathy Mapping and the importance of empathizing with customers in business to a group of veterans studying entrepreneurship. I began the lecture by pretending I understood what it meant to be a vet, then told the group how full of it I was, and used the stunt to illustrate how in business we are normally not our customers.
Empathy is quite necessary to be taught in schools and to children. When kids do not empathize issues such as bullying and teasing take place disrupting a child's emotional management.
Human Experience Design (Digital Summit Workshop)Sarah Weise
Presentation from a Digital Summit workshop series on Human Experience Design: Lean UX Secrets to Engage & Delight. Presented by Sarah Weise and Linna Ferguson. This is a 4 hour, hands-on workshop and slides can never replace the in-person stories and activities. We've tried to add comments throughout to give more description, but if you’d like to learn the techniques in more depth, we’d love to see you at our next workshop -- just visit www.techmediaco.com for dates and details.
The activities taught here have been adapted from Lean UX, Lean Startup, Agile, Design Thinking and more. The underlying thread behind all of methodologies today is simple: human connection. We hope that these activities will empower you to use them to build in pockets of empathy at work.
Digital Summit conferences are presented by TechMedia, the leading producer of regional digital forums in the United States, serving thousands of digital professionals every year.
Version 2.0 of Emotion Driven Design (an earlier talk)
Are we getting the intended emotional response we set out to achieve? In this seminar, we explore the powerful effects of emotion-driven design on human behavior.
Our decisions are based off of 10% logic and 90% emotion. Reversal Theory helps us understand how we constantly change from being «goal focused» to «explorative» and how we need to design for both of these states of mind.
Through methods and examples, we gain a greater understanding for how we create engaging experiences and long term commitments by focusing on emotional design.
Are we getting the intended emotional response we set out to achieve? In this seminar, we explore the powerful effects of emotion-driven design on human behavior.
Our decisions are based off of 10% logic and 90% emotion. Reversal Theory helps us understand how we constantly change from being «goal focused» to «explorative» and how we need to design for both of these states of mind.
Through methods and examples, we gain a greater understanding for how we create engaging experiences and long term commitments by focusing on emotional design.
How Emotions Drive Customer Experience WebinarGavin McMahon
MYTH: IF WE SOLVE THE CUSTOMER'S PROBLEM, THE EXPERIENCE IS A GOOD ONE
Are your agents getting off the phone fast, but not solving the customers’ problems? Or, are they solving the customers’ problems but still getting bad NPS scores? What both of these have in common is emotions – the ones both your agents and customers bring to the call.
Listen here to Tara Paluck as she lead our latest webinar, "How Emotions Drive Customer Experience". During this recording you will learn how to redirect emotions quickly and accurately by understanding:
- What role emotions play in the Customer Experience
- Why emotions are so hard to “use” effectively
- How to manage agent and customer emotions more successfully
Diplomado de Community Manager en PereiraSocial Brain
Diplomado presencial orientado por American Business School Pereira y la empresa Social Brain Media en Pereira. Cuyo objetivo es formar personal idóneo en la gestión de comunidades virtuales dedicadas a la ejecución de estrategias de marketing en medios virtuales.
The Culture of Remote Working & LearningTaylor Wallace
I gave this presentation at the Milspo Project's annual Embark conference. Milspo is an organization that empowers military spouse entrepreneurs and they invited me to speak on creating a culture of remote working and learning inside of a startup.
Empathy Mapping and the business of understanding Taylor Wallace
I was invited by Hillsborough Community College to give a lecture on Empathy Mapping and the importance of empathizing with customers in business to a group of veterans studying entrepreneurship. I began the lecture by pretending I understood what it meant to be a vet, then told the group how full of it I was, and used the stunt to illustrate how in business we are normally not our customers.
Empathy is quite necessary to be taught in schools and to children. When kids do not empathize issues such as bullying and teasing take place disrupting a child's emotional management.
Human Experience Design (Digital Summit Workshop)Sarah Weise
Presentation from a Digital Summit workshop series on Human Experience Design: Lean UX Secrets to Engage & Delight. Presented by Sarah Weise and Linna Ferguson. This is a 4 hour, hands-on workshop and slides can never replace the in-person stories and activities. We've tried to add comments throughout to give more description, but if you’d like to learn the techniques in more depth, we’d love to see you at our next workshop -- just visit www.techmediaco.com for dates and details.
The activities taught here have been adapted from Lean UX, Lean Startup, Agile, Design Thinking and more. The underlying thread behind all of methodologies today is simple: human connection. We hope that these activities will empower you to use them to build in pockets of empathy at work.
Digital Summit conferences are presented by TechMedia, the leading producer of regional digital forums in the United States, serving thousands of digital professionals every year.
Version 2.0 of Emotion Driven Design (an earlier talk)
Are we getting the intended emotional response we set out to achieve? In this seminar, we explore the powerful effects of emotion-driven design on human behavior.
Our decisions are based off of 10% logic and 90% emotion. Reversal Theory helps us understand how we constantly change from being «goal focused» to «explorative» and how we need to design for both of these states of mind.
Through methods and examples, we gain a greater understanding for how we create engaging experiences and long term commitments by focusing on emotional design.
Are we getting the intended emotional response we set out to achieve? In this seminar, we explore the powerful effects of emotion-driven design on human behavior.
Our decisions are based off of 10% logic and 90% emotion. Reversal Theory helps us understand how we constantly change from being «goal focused» to «explorative» and how we need to design for both of these states of mind.
Through methods and examples, we gain a greater understanding for how we create engaging experiences and long term commitments by focusing on emotional design.
How Emotions Drive Customer Experience WebinarGavin McMahon
MYTH: IF WE SOLVE THE CUSTOMER'S PROBLEM, THE EXPERIENCE IS A GOOD ONE
Are your agents getting off the phone fast, but not solving the customers’ problems? Or, are they solving the customers’ problems but still getting bad NPS scores? What both of these have in common is emotions – the ones both your agents and customers bring to the call.
Listen here to Tara Paluck as she lead our latest webinar, "How Emotions Drive Customer Experience". During this recording you will learn how to redirect emotions quickly and accurately by understanding:
- What role emotions play in the Customer Experience
- Why emotions are so hard to “use” effectively
- How to manage agent and customer emotions more successfully
Ed tech - failing on evidence? #naace15 keynoteOliver Quinlan
Digital learning technology has such potential, we see amazing stories of its impact every day in schools. Yet, few initiatives spread systematically across the education system, and naysayers cite the little evidence of impact on learning. Based on work across 700 schools on ed tech evaluation, this sessions considers the place of research and evidence in learning technology.
What can we learn from failures to succeed in communicating and spreading the impact of technology for learning?
A quick introduction to the power of twitter for educators and teachers. Diagrams to simply show how following on twitter works, and the power of tapping in to a personal learning network or PLN.
Digital Innovation Challenges in UK EducationOliver Quinlan
A presentation for the briefing events for the UK's Technology Strategy Board competition on 'Design for Learning', detailing the key challenges for innovators and those developing ed tech solutions in the UK education market.
A presentation to undergraduates on the UCL BASc Arts & Science course on some general themes and current developments in learning, particularly learning technology, that they might explore during their studies.
A lecture on the current state of computer games in schools by Oliver Quinlan.
Full presentation with audio at http://www.oliverquinlan.com/blog/2012/06/28/learning-from-games/
Examples from my workshop at the Plymouth University #onandup conference. These examples show uses of technology in primary classrooms such as class blogs and video, with links to examples you could use in your own teaching.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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