Emotional Intelligence has been at the forefront of recruitment, training and career progression for a fair number of years. Alongside knowledge, expertise and experience it has become important to develop how we handle ourselves and others around us. Studies have shown that people who handle their emotions and the emotions of others produce better results. In technical organisations research shows that the interpersonal aspects of working life score lower than those occupations which are more interactive. 

2. Emotional Intelligence
• Emotional Intelligence has been at the forefront of recruitment, training and career
progression for a fair number of years. Alongside knowledge, expertise and
experience it has become important to develop how we handle ourselves and
others around us.
• Studies have shown that people who handle their emotions and the emotions of
others produce better results.
• In technical organisations research shows that the interpersonal aspects of working
life score lower than those occupations which are more interactive.

3. Emotional Intelligence
• Emotional Intelligence has been at the forefront of recruitment, training and career
progression for a fair number of years. Alongside knowledge, expertise and
experience it has become important to develop how we handle ourselves and
others around us.
• Studies have shown that people who handle their emotions and the emotions of
others produce better results.
• In technical organisations research shows that the interpersonal aspects of working
life score lower than those occupations which are more interactive.

4. Emotional Intelligence
• Information Technology is integrated into most businesses today and the
importance of communication with clients, end users and delivery teams (including
suppliers), is paramount to success.
• With the maturity of Emotional Intelligence in IT organisations lagging, we need to
question whether it's development needs to become a higher priority.
• For those in IT organisations who are looking to develop up the leadership ladder,
developing personal and inter-personal skills can make the difference to success
and failure.

5. Self Awareness
• Understanding of your personal emotions provides you with valuable information that allows you to have higher
control of how you react to different people and situations.
• Knowing where your strengths and limits lie allows you to focus on working in those areas where you can operate
comfortable, strengthening your self confidence and self worth.
• Having this awareness can help to managing emotions and
impulses that have been disruptive in the past.
It also allows you to maintaining consistency in standards of
openness, honesty and integrity.
• It allows you to understand the impact that change has on
you and allows you to take ownership of, and be more
confident and flexible in, your responses.
• Awareness of how others react to you, your successes
and your failures, makes you more accountable for those things
that come within your ownership.

6. Social Awareness
• Armed with knowledge about yourself leads to starting to understand others. Their strengths an
weaknesses and how they react to you. Not only to what you say, but to what you do and how you do
things.
• You can start to build an intuitive sense of others'
feelings and perspectives. What worries and what
interests them.
• In an IT environment you can start to anticipate,
recognise and meet customers, suppliers and your
team's needs. You can show an active interest in
their concerns and passions.
• And leads to recognising people's needs for growth
and cultivating opportunities through diverse people

7. Conflict Management
• In delivering technical solutions there are often
natural tensions in the workplace and mis-
alignment between the stakeholders.
• You can develop the skills to allow you to
manage any disagreements that arise
between employees, customers,
and other parties.

8. The World of Politics
• Politics is part of working life.
• Build the knowledge and skills for influencing, communicating
and Leadership. Build key
relationships that grow the collaboration
and co-operation needed to achieve shared
goals and successes.
• Learn to manage, negotiate and resolve
disagreements with others that will impact
your success

9. Your Own
Emotional Needs
• We have spoken a lot about managing emotions and of understanding when others need
things in a certain way and adapt to them
• One of the most important points to remember is to look after your own personal
emotional well-being.
• In becoming aware of your strengths and weaknesses,
work out where you need support and what support you
need. We are all human, not robots.
• Build appropriate relationships, adopt supportive techniques,
put in workable outlets for your frustrations and maintain
your own emotional balance.
• Recognise and take action, as appropriate, for your own
personal triggers

10. Contact
For further information about Trans4rm,
call us on (+44) 776 232 8462
or email Eleri Evans at eleri.evans@trans4rm.org.uk
www.trans4rm.org.uk